Published date: 23 July 2019

This notice was replaced on 4 October 2019

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 4 October 2019)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

Location of contract

London

Value of contract

£70,000

Procurement reference

1570

Published date

23 July 2019

Closing date

19 August 2019

Contract start date

7 October 2019

Contract end date

6 October 2020

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

NS&I wishes to enter into an agreement with a supplier capable of providing monitoring services and insight on competitors' digital initiatives within the retail finance sector.
For the purposes of this tender, NS&I requires the following services:
- Preparation and delivery of a quarterly innovation tracker on the latest developments across the categories of mobile app, mobile web and desktop within a competitor set specified by NS&I.
- Presentation of a quarterly deep dive on a customer experience/digital related topic chosen by NS&I.
- Through the use of research credits, dedicated analyst time is required on an ad-hoc basis to deliver insight.
- NS&I may also require, on an ad-hoc basis, assistance on light questions/queries to help clarify some insights.
- Delivery of a topic based monthly report/bulletin on a subject related to customer experience and digital chosen by NS&I.
- NS&I require the supplier to have a secured online platform containing a library of all reports and insights.
- NS&I requires a supplier that has specialist knowledge within the digital and fintech sector with a comprehensive savings market coverage. The supplier should be able to provide monitoring over an extensive list of competitors' within the UK and globally.
- Proactive, up to date email news alerts on latest competitor and market developments should be sent to NS&I colleagues as and when they arise.
Any eventual contract would be for a maximum duration of three years, renewable on an annual basis after the first year. The indicative budget for this requirement is £210,000 (excluding VAT) over three years.
To download the tender documentation and register your interest please visit the NS&I portal: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=29350&B=NSANDI.
Please note the deadline for submission of tenderers' responses is Midday, 19 August 2019.

More information

Links

Additional text

For further information and to download the tender documentation, please visit the NS&I e-sourcing portal: https://nsandi.eu-supply.com/login.asp?B=NSANDI. Any questions relating to this tender must be submitted via the portal: https://nsandi.eu-supply.com/login.asp?B=NSANDI.
Please note the deadline for submission of responses is Midday, 19th August 2019.

About the buyer

Address

1 Drummond Gate
London
SW1V 2QX
England

Email

malcolm.edwards@nsandi.com

Website

nsandi.com