Published date: 5 April 2017

This notice was replaced on 3 August 2017

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 3 August 2017)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Contract summary


  • IT services: consulting, software development, Internet and support - 72000000

Location of contract


Value of contract


Procurement reference


Published date

5 April 2017

Closing date

13 April 2017

Contract start date

25 June 2017

Contract end date

31 December 2018

Contract type

Service contract

Procedure type


Contract is suitable for SMEs?


Contract is suitable for VCSEs?



The Home Office plans to replace the department's Enterprise Resource Planning (ERP) system and Business Intelligence tool, and its separate payroll solution, with a new integrated system. This will be known as Metis. Metis will transform the way the Home Office delivers back office processes. Metis is composed of a suite of applications which include ERP, customer relationship management (CRM) and human capital management (HCM). All staff and functional areas are therefore in scope for change. This will include:

• Home Office HR and finance specialists
• end users (approx 29,000) including maritime, operational and overseas staff as well as those in the UK
• Business Processing Outsource (BPO) service provider based in Newport

Transferring to cloud-based Software as a Service (SaaS) model will involve moving to modern best practice processes with significant associated business change. Cloud-based SaaS solutions cannot be customised as the previous generation of applications could; key to achieving benefits will be effective adoption of the new processes.

The Home Office is strategically committed to cross-government alignment of back office services. The Home Office will be a pathfinder for government in cloud-based services. Configuration of the new system will be required to support shared civil service outcomes; the implementation is part of, and has dependencies with, the overall government roadmap for shared services.

A GCloud procurement exercise will be commenced shortly on three inter-related lots.

Lot 1: Systems integrator - Acting as a prime supplier, the systems integrator will have overarching responsibility for the success of the programme.

Lot 2: Functional configuration - Technical supplier responsible for functional configuration.

Lot 3: Integration - Technical supplier responsible for integration.

A further service management lot is envisaged, however no procurement actions are planned on that lot in the near to medium term.

As we will be making use of GCloud, we will get in touch with relevant suppliers as part of or after our long listing process. Suppliers are therefore not required to approach the Home Office to express interest in this opportunity.

Interested suppliers will be presented with our mandatory terms and conditions - these will include: requirement to arrange security clearances for personnel, agreement that Home Office will acquire any project specific IPR rights.

Further information will be provided to longlisted suppliers under NDA - subject to agreement.

About the buyer


Peel 4th floor NW
2 Marsham Street