Published date: 18 May 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 3 March 2023, 12pm

Contract summary

Industry

  • Customer satisfaction survey - 79342311

Location of contract

IP12 1RT

Value of contract

£0 to £25,000

Procurement reference

IT-501-361-2253-RFQ-O - AWARD

Published date

18 May 2023

Closing date

3 March 2023

Closing time

12pm

Contract start date

24 March 2023

Contract end date

31 August 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Authority looks to procure a one-off survey on customer satisfaction, with a view to instituting regular surveys in due course. The overall objective is for the Authority to gain statistically robust insight into customers' satisfaction levels with its services. These insights will need to be of sufficient statistical quality to support decisions on where and how to invest finite resources in developing the customer experience.

Award information

Awarded date

18 May 2023

Contract start date

24 March 2023

Contract end date

31 August 2023

Total value of contract

£0

This contract was awarded to 1 supplier.

Opinion Research Services Ltd

Address

The Strand, Swansea, Swansea, United Kingdom, SA1 1AF

Reference

None

About the buyer

Contact name

Samantha Cook

Address

Station Road
Melton
Woodbridge
IP12 1RT
United Kingdom

Telephone

+44 1502523673

Email

samantha.cook@eastsuffolk.gov.uk