Published date: 15 October 2015

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 11 November 2015

Contract summary

Industry

  • Information technology services - 72222300

Location of contract

Yorkshire and the Humber

Value of contract

£480,000

Procurement reference

BIP166242262

Published date

15 October 2015

Closing date

11 November 2015

Contract start date

1 June 2016

Contract end date

31 May 2019

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Information technology services. to provide a service and facilities:

•Call handling software to meet Telecare Services Association (TSA) standards
•Ability to identify individual personal and environmental sensor activation
•One dedicated line for emergency calls
•24/7, all year round call monitoring service
•At least 3300 connections
•Minimum of 2 x call handlers at any given time
•Appropriate advice, reassurance, response to calls
•Full disaster recovery system in place
•Ability to respond to 100% of all activations within 180 seconds
•Effective emergency out of hours repairs call handling (to include repair diagnostic for priority assessment)

More information

Links

About the buyer

Contact name

Louise Chase

Address

Brook House
4 Gladstone Road
Scarborough
YO12 7BH
UK

Email

louise.chase@consortiumprocurement.org.uk