Published date: 14 October 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 August 2025, 12pm

Contract summary

Industry

  • Patrol services - 79715000

Location of contract

West Midlands

Value of contract

£175,000

Procurement reference

P1671

Published date

14 October 2025

Closing date

1 August 2025

Closing time

12pm

Contract start date

4 August 2025

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The role is primarily to provide Out of Hours Security for the building at Whitecross Road and its residents, and to be a direct and visible point of contact for customers, staff, visitors, contractors etc. The Concierge Security Team will also be a point of contact for residents who may require support in an emergency or crisis situation and liaise with emergency services as appropriate They will ensure that a high standard and professional service is given and will work jointly with partner organisations (for example, with support providers) and work in line with relevant Citizen policies and procedures

• Providing a security presence at the scheme.
• Monitoring door entry and CCTV cameras.
• Only allowing access to licensees or professionals only.
• Blocking scheme access for any unauthorised persons.
• Reporting and dealing with any emergency repairs / contractors and allowing access as and when required.
• Dealing with any activation of the fire alarm system, Evacuation, resetting fire alarm panel when safe.
• Dealing with Emergencies and the various Emergency services as required.
• Tackling any minor ASB before escalates out of control, I: E Noise.
• Hourly walk around the scheme and checking all areas of the building and the perimeter including external areas.
• Completion of MG security logs at the end of each shift to hand back to Citizen & Herefordshire Council staff.
• Provide access to first aid supplies in the office, including defib, naloxone pens as required (MG staff are first aid trained )

Award information

Awarded date

1 August 2025

Contract start date

4 August 2025

Contract end date

31 March 2027

Total value of contract

£200,000

This contract was awarded to 1 supplier.

MadiganGill Resource Limited

Address

Beaufort House 15
St. Botolph Street
London
England
EC3A 7DT

Reference

Companies House number: 07037354

Value of contract

£200,000

Supplier is SME?

Yes

Supplier is VCSE?

No

Additional details

Contract awarded via Framework Right to Call Off by Citizen Housing Group Limited (155787) through Procure Public Ltd framework provider
Contract ID:155787

About the buyer

Address

Unit 4040 Lakeside
BIRMINGHAM
B377YN
England

Telephone

0300 790 6555

Email

Procurement@citizenhousing.org.uk