Published date: 6 February 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 6 March 2019

Contract summary

Industry

  • System quality assurance assessment and review services - 72225000

  • Auditing services - 79212000

  • Performance review services - 79313000

Location of contract

South East

Value of contract

£140,000

Procurement reference

TMHS079 Independent Advisor - Customer Scrutiny Panel Reviews

Published date

6 February 2019

Closing date

6 March 2019

Contract start date

1 April 2019

Contract end date

31 March 2022

Contract type

Supply contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

We wish to put in place an Advisor to support the Customer Scrutiny Panel in its review of mhs homes services to fulfil its aims.

The Advisor will support and assist the CSP to:

- examine how customer expectations are identified and met

- review if internal systems and processes are effective

- consider whether performance is being well managed and value for money is being achieved

- consider service improvement plans are realistic and appropriate

- identify areas of good practice

- undertake mystery shopping, one-to-one interviews, focus groups, reality checks and resident consultation


https://mhshomes.esourcingportal.com/participant_public_ojeu.cfm?recordID=4

More information

Links

About the buyer

Address

Broadside, Leviathan Way
CHATHAM
me44ll
England

Telephone

01634 354138

Email

procurement@mhs.org.uk

Website

https://mhshomes.esourcingportal.com/participant_public_ojeu.cfm?recordID=4