Provision of Strategic Telephony Services

Contract summary

Industry

• Telecommunications equipment and supplies - 32500000

Location of contract

SA67JL

Value of contract

£17,919,398.46 to £23,100,000

Procurement reference

PS/19/119

Published date

8 December 2020

Closing date

23 November 2020

Closing time

12am

Contract start date

24 November 2020

Contract end date

23 November 2025

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

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Description

Utilised CCS framework- Network Services 2-RM3808
Award published for transparency.

The Agency solution encompasses all of the features below:

New back office telephony solution (Handsets, voicemail)

Replacement of existing contact centre technologies such as WFM, Speech Analytics, telephony, digital channels and chat bots

'Drag and drop' style IVR administration for ease and speed of use

Scalable cloud solution, pay for what we use

Regular product releases and use of the latest product version

Ability to develop and administer the solution in-house

Suite of new technologies for the Agency:
Digital Signage
Customer Satisfaction Surveys
IVR Bots
Quality Monitoring
Text Analytics
Natural Voice IVRs

This contract has been awarded for a duration of 5 years with the option to extend for a further 1+1 year.

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Award information

Awarded date

24 November 2020

Contract start date

24 November 2020

Contract end date

23 November 2025

Total value of contract

£17,919,398.46

This contract was awarded to 1 supplier.

WAVENET LIMITED

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About the buyer

Contact name

Nicola Harper

Address

Longview Road,Clase
SWANSEA
SA67JL
Wales

Telephone

01792 788231

Email

nicola.harper@dvla.gov.uk