Published date: 15 April 2016
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
IT services: consulting, software development, Internet and support - 72000000
Location of contract
DN1 3BU
Value of contract
£0
Procurement reference
A8JK-BF1L75-A95K-HXGD65
Published date
15 April 2016
Closing date
16 May 2016
Contract start date
1 August 2016
Contract end date
31 July 2023
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
To deliver a new modern ITSM solution that can allow: Doncaster Council will be a modern digital authority both internally and externally, with all services on-line. It will provide a modern, high quality and efficient integrated front office with resulting improved service delivery through redesigned business processes, improved technology, mobile working and higher skilled staff. It will also utilise the resulting business intelligence to become a more intelligent and proactive organisation and remove barriers to technology for our citizens focused on assisting Doncaster as a place and its people to thrive. The Council currently undertakes a number of manual internal service functions to support the operational capacity of the organisation. These processes require significant manual intervention and delivery resources to undertake these tasks. The process are bureaucratic and dated and do not allow the organisation to maximise its resources and operational efficiencies. Also the current technologies make it difficult to enact real value change without substantial technical expertise. While not in scope of this project and procurement in the future the Council would like to develop a user portal for staff, partners and internal and external customers to access support functions as appropriate to them to enable self-serve and remove the multiple different approach to accessing support services across the organisation. Tender documentation is available to download via www.yortender.co.uk . Please ensure tenders returns are submitted to www.yortender.co.uk
More information
Additional text
-
Instructions to Suppliers: Bidders you are advised to read Section 1 Part A "Instructions & Information"
first before reading any other documents.
For clarification you are required to submit as part of your completed tender
submission the following documents:
Section 3
Section Three Tender Return Document Part A-G
Section Three Tender Return Document Part H Selection Questionnaire
Section Three Tender Return Document Part I Statement Of Requirements
Part G Pricing Schedule (Excel Spread sheet)
Appendix 6 TUPE Information (Excel Spread sheet)
About the buyer
Contact name
Jason Siddall
Address
Civic Office
Waterdale
Doncaster
DN1 3BU
UK
Telephone
01302 735330
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Closing: 16 May 2016
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