Published date: 9 October 2019
This notice was replaced on 19 February 2020
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 19 February 2020)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Telephone-answering services - 79510000
Location of contract
Any region
Value of contract
£810,000
Procurement reference
GUINPART001-DN433631-00543325
Published date
9 October 2019
Closing date
6 November 2019
Contract start date
28 March 2020
Contract end date
31 March 2025
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The Guinness Partnership Limited and all its subsidiaries wish to enter into a contract with our supplier for an out of hours call handling service, during the hours of 8pam and 9am including bank holidays, to enable its customers to report emergency repairs, anti-social behaviour or to make a rent payment during this time. The Supplier should also be able to provide cover during periods when Guinness is unavailable during normal operating hours or as cover for business continuity when required. Further details can be found in the procurement documents.
More information
Additional text
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Expressions of Interest requests are activated through the Proactis Housing Procurement portal www.housingprocurement.com.
The procurement documents are available through the Proactis Housing Procurement portal www.housingprocurement.com.
About the buyer
Address
Bower House
1 Stable Street
Oldham
OL9 7LH
England
Telephone
+44 3031231890
Website
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