Published date: 3 March 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 February 2023, 11:59am

Contract summary

Industry

  • Business and management consultancy services - 79410000

Location of contract

Any region

Value of contract

£91,140

Procurement reference

tender_349940/1187162

Published date

3 March 2023

Closing date

9 February 2023

Closing time

11:59am

Contract start date

13 February 2023

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

To support the segmentation of the CMS caseload based on understanding the root cause of non-payment of maintenance and building an effective intervention strategy that delivers sustainable payment outcomes. This will be supported with targeted customer compliance communications, building a clear understanding which compliance interventions (Communications and Actions) have most impact on Customer behaviour. Alongside this support is required to link the Accenture Behavioural Analytics model and the Digital Predictive Analytics model into the Customer Communications strategy.

More information

Attachments

Award information

Awarded date

9 February 2023

Contract start date

13 February 2023

Contract end date

31 March 2023

Total value of contract

£91,140

This contract was awarded to 1 supplier.

Accenture

Address

30 Fenchurch Street, London, EC3M 3BD

Reference

Companies House number: 04757301

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Department for Work and Pensions

Address

Caxton House, Tothill Street
London
SW1H 9NA
England

Email

professional.services@dwp.gov.uk