Published date: 25 October 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 8 November 2019

Contract summary


  • Pension investment services - 66131100

Location of contract


Value of contract


Procurement reference

Client Relationship Management Systems ("CRM") for Local Pensions Partnership Investments Ltd ("LPPI

Published date

25 October 2019

Closing date

8 November 2019

Contract start date

25 November 2019

Contract end date

24 November 2022

Contract type

Service contract

Procedure type

Other: Open Standalone

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Local Pensions Partnership (LPP) is a pension service provider for Local Government Pension Schemes (LGPS) and other public-sector pension funds. They aim to help clients reduce pension deficits, improve investment returns and lower costs through the core services of investment management, pension administration and risk management.

LPP was formed in 2016 through a collaboration between Lancashire County Council and the London Pensions Fund Authority. Today they manage more than c.£17b of pension assets for investors and provide pensions administration services to more than 540,000 members across LGPS, Fire and Police schemes.
LPPI recognizes its requirement for a CRM capability to simplify management and improve the interactions, reporting and Management Information ("MI") for 3rd party relationships that support its business operations.

The key problem areas it has identified include:
• There is no single view of 3rd party relationships and/or interactions;
• There is no clear, evidence-based view of the overall status of any 3rd party relationship;
• There are no consistent agreed business processes for managing 3rd party relationships to ensure regulatory and contractual compliance;
• There is no reliable MI on relationship management.

The opportunity presented by this ITT is to procure a technology-based solution to address the issues identified above and which, crucially, delivers benefits in the form of improved controls, risk mitigation, customer understanding, and effective processes.

More information


About the buyer

Contact name

Nazneen Jafri


169 Union Street


0207 369 6953


Closing: 8 November 2019