Published date: 27 July 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 14 June 2017

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

Any region

Value of contract

£19,602.50

Procurement reference

17/18 CS &TD 06

Published date

27 July 2017

Closing date

14 June 2017

Contract start date

7 July 2017

Contract end date

8 September 2017

Contract type

Not applicable

Procedure type

Not applicable

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Assignment under the Market Research Framework MR130001.

This qualitative research will look to explore responses to the new letter notifying customers that their tax credits debts are being transferred to DWP for recovery. In particular, it will seek to:
• Walk through the end to end journey with customers to explore their likely reactions at each stage;
• Ensure the messages in the letter are clear and unambiguous;
• Find out what questions people have once they have read the letter and test this alongside the draft web guidance to identify gaps.

More information

Attachments

Award information

Awarded date

14 June 2017

Contract start date

7 July 2017

Contract end date

8 September 2017

Total value of contract

£19,602.50

This contract was awarded to 1 supplier.

IPSOS MORI

Address

3 Thomas More Square
London, E1W 1YW

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Olayinka Ege

Address

100 Parliament Street
London
SW1A 2BQ
England

Email

olayinka.ege@hmrc.gsi.gov.uk