Published date: 19 January 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 21 September 2016

Contract summary

Industry

  • Call centre - 79512000

Location of contract

Yorkshire and the Humber

Value of contract

£6,850,000

Procurement reference

DN198556

Published date

19 January 2017

Closing date

21 September 2016

Contract start date

1 December 2016

Contract end date

30 November 2021

Contract type

Service contract

Procedure type

Other:

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Kingston upon Hull City Council is seeking a provider for a corporate contact centre provision, of mainly inbound calls, for a wide range of Council services. The service required is 24/7, including an emergency out of hours service for a number of Council Services.

More information

Additional text

This is a notification of a contract award

Award information

Awarded date

3 October 2016

Contract start date

1 December 2016

Contract end date

30 November 2021

Total value of contract

£6,850,000

This contract was awarded to 1 supplier.

Civica UK Limited

Address

2 Burston Road
Putney
London
SW15 6AR

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

The Guildhall, Alfred Gelder Street
HULL
HU1 2AA
England

Email

andrea.tether@hullcc.gov.uk