Published date: 7 November 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 6 December 2018

Contract summary


  • Communication software development services - 72212510

Location of contract


Value of contract


Procurement reference


Published date

7 November 2018

Closing date

6 December 2018

Contract start date

1 April 2019

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



The FSCS are seeking to appoint a supplier who can provide a high-quality service which demands minimum amount of FSCS input before distribution, which is timely and cost effective.

Traditional and Social Media Monitoring
- FSCS requires supplier to provide a traditional and social media monitoring and production of daily accurate and relevant email bulletins.
- The email bulletins must detail all FSCS name mentions and preferably other related coverage e.g. relating to firm failures, regulatory matters etc. based on agreed criteria and/ or keywords.
- The email bulletins must provide links to full copies of the articles, gathered by a dedicated team of readers, or other robust methods (e.g. automated using key words, algorithms etc.) and the ability to print articles as necessary

Monthly Traditional and Social Media Evaluation and Reporting
- The service provider must provide monthly traditional and social media evaluation reports within three days of the end of each month to include;
i) Volume
ii) Tone
iii) Commentary
iv) Other relevant information as agreed

Media Contact and Relationship Management Database
- The service provider must provide access to a media contact and relationship management database
- The media contact and relationship management database provided by the service provider must be accessible electronically and remotely (e.g. online)
- The media contact and relationship management database provided by the service provider must have the ability to create media distribution lists for issuing press releases to selected media contacts
- The media contact and relationship management database provided by the service provider must have the ability to have conversations, emails, etc with media contacts

Minimum Requirements
- Service Provider must be able to provide a Media Contact and Relationship Database.
- Service Provider must be able to provide all the services as specified to meet FSCS's Integrated Media Monitoring requirements.

More information


  • Temporary OJEU reference number 18-505623-001.
  • Tender notice
  • FSCS have published an OJEU notice number adnd the number is below. Prospective Tenders can also access the ITT documents by following instructions below. The OJEU notice takes precedence over all other notices
  • Tender notice
  • Access to ITT documents can also be through FSCS tendering portal (see link below). Prospective Tenderers are required to register on Bravosolution and Express Interest in order to access ITT Documents)

About the buyer

Contact name

Jean Mutudza


10th Floor Beaufort House, 15 St Botolph Street


+44 02077414100