Published date: 29 April 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 7 December 2023, 12pm

Contract summary

Industry

  • Telephone-answering services - 79510000

Location of contract

United Kingdom

Value of contract

£132,000

Procurement reference

CHPH001-DN698009-29454792

Published date

29 April 2024

Closing date

7 December 2023

Closing time

12pm

Contract start date

29 March 2024

Contract end date

28 March 2026

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

AWARD NOTICE

CHP has an in-house Customer Resolution Centre (CRC) which handles all incoming calls to CHP between the hours of 8am to 5pm Monday to Friday.

CHP are looking for a call centre that can manage out of hours calls from our residents during the hours of 5pm - 8am to include weekends, bank holidays, Christmas and New Year. These calls include emergency repairs, and signposting to relevant organisations/agencies when the Customer Resolution Centre is not open.

CHP require the provider to have an allocated telephone at their office so CHP calls can be transferred and answered in the name of CHP.

More information

Links

Award information

Awarded date

27 March 2024

Contract start date

29 March 2024

Contract end date

28 March 2026

Total value of contract

£143,568

This contract was awarded to 1 supplier.

Orbis Protect Ltd

Address

Beaufort House, Cricketfield Road, Uxbridge, UB8 1QG

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Myriad House
33 Springfield Lyons Approach
Chelmsford
CM2 5LB
United Kingdom

Telephone

+44 1245613136

Email

procurement@chp.org.uk

Website

https://www.chp.org.uk/