Published date: 3 March 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 3 April 2023, 3pm

Contract summary


  • Software programming and consultancy services - 72200000

  • Systems and technical consultancy services - 72220000

  • Project management consultancy services - 72224000

    • System software acceptance testing consultancy services - 72226000

    • Software integration consultancy services - 72227000

    • Systems consultancy services - 72246000

    • Software consultancy services - 72266000

    • Computer support and consultancy services - 72600000

Location of contract

SO16 0AS

Value of contract


Procurement reference


Published date

3 March 2023

Closing date

3 April 2023

Closing time


Contract start date

1 June 2023

Contract end date

31 May 2026

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



OS have a mature online presence, with our e-commerce store being rebuilt on the BigCommerce platform in September 2020. We are looking for a supplier to work with us to support, maintain and develop the site, IT associated services (see scope) and deliver on the OS Consumer business ambitions; to improve our e-commerce offering and support the overall vision for the OS consumer of "helping more people to get outside more often".

The OS Store sells physical and digital products; however, growth of 3rd party products has an ever-increasing focus on physical items. Currently, the OS proposition to the market relies on offers/price to compete and requires development to create an offering [service, product range and site experience] that presents an alternative USP not centred on price.

We are migrating from the map store and its familiar audience to a broader B2C retail environment with a wider product set, therefore increasing the use of third-party products. This combined with the presence of other resellers of OS products & competition from established B2C retailers of third-party products creates a distinct growth opportunity within OS.

From a platform perspective, the focus is on providing a user experience equal to or superior to the competition (customer centric not platform centric site). Becoming a market leading store in the B2C space for anyone looking to be active outdoors.

We are also focusing on efficiency, automation and simplification of site management, moving team focus away from time consuming lights on activities to site optimisation

We are looking for a partner wanting to build out the Big Commerce App capability, making the platform more comparable with the market, managing the cost of that journey (minimise bespoke working through the development of re-usable apps). Bring in knowledge of platform agnostic good practises (UX/SEO etc), finding ways to apply that good practice to the OS store.

More information


Additional text

The Tender documentation is free to access and download on the following link:

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Is a Recurrent Procurement Type? : Yes

About the buyer

Contact name

Vicki Walton


Adanac Drive
SO16 0AS
United Kingdom