Published date: 4 December 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 12 November 2021, 5pm

Contract summary

Industry

  • Customer Relation Management software package - 48445000

  • Customer Relation Management software development services - 72212445

Location of contract

South West

Value of contract

£878,953

Procurement reference

DN518794 TTRANS3220

Published date

4 December 2024

Closing date

12 November 2021

Closing time

5pm

Contract start date

26 March 2022

Contract end date

25 March 2026

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.

Award information

Awarded date

12 November 2021

Contract start date

26 March 2022

Contract end date

25 March 2026

Total value of contract

£878,953

This contract was awarded to 1 supplier.

Civica UK Limited

Address

Southbank Central, 30 Stamford Street, London, England, SE1 9LQ

Reference

Companies House number: 01628868

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Commercial Services

Address

Town Hall
TORQUAY
TQ13DR
England

Telephone

01803 208391

Email

Commercial.Services@torbay.gov.uk