Published date: 13 July 2023

Last edited date: 13 July 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 18 July 2023, 5pm

Contract summary

Industry

  • Recruitment services - 79600000

Location of contract

B70 8SZ

Value of contract

£5,336.88 to £6,176.04

Procurement reference

IT-230-7130-WL110723

Published date

13 July 2023

Closing date

18 July 2023

Closing time

5pm

Contract start date

24 July 2023

Contract end date

31 October 2023

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Job Title: Housing Services Advisor
Rate of Pay: ?12.02 per hour
Hours: 37 per week
Location: Hybrid/ Oldbury, Tipton & Rowley
Start Date: ASAP
Contract type: Agency

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

Sandwell Housing Management Service has embarked on a transformation journey to refocus our resources on supporting our tenants to live and prosper in clean and safe neighbourhoods whilst prioritising those who most need our guidance and support.
Following a recent restructure of the service, we are looking for a Housing Services Advisor to provide planning and administration support to our Housing Services Officers, so that an effective service is in place for managing appointments and the resulting administration work.
We will expect our officers to:
o Assist the Housing Services Officers with planning and managing their workloads through the effective scheduling and management of appointments.
o Be responsible for the effective operation of the customer appointments system, including leading on proactive communication with customers, feedback on any issues / conflicts with resource planning, resolving issues relating to missed appointments and capturing customer feedback on the service provided.
o Accurately and swiftly process any administration work generated by the team e.g. processing signups, data input, data extraction.
o Maintain the electronic work scheduler database, liaising with the Housing Services Coordinator with any updates/changes required.
o Support lone working and similar tools to ensure the safety of Housing Services Officers.
o Arrange and attend interviews when required with Housing Services Officers in order to provide support with complex cases.
o Support Housing Services Officers with the arrangement and delivery of multi-agency case conferences and community meetings.


You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment.
For further details about this role please refer to the Job Description and Personnel Specification.

Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions.
You must also include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.

No DBS is required for this role. Inside IR35.
Please note this advert is also out with our Master Vendor
You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.
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More information

Links

Additional text

The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc

You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest.

Closing date for submission of quotations is Tuesday 18th July 2023 at 17:00pm

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Karendeep Bassra

Address

1 Providence Place
West Bromwich
West Midlands
B70 8SZ
United Kingdom

Telephone

0121 569 4766

Email

karendeep_bassra@sandwell.gov.uk