Published date: 5 May 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 15 July 2019, 10am

Contract summary

Industry

  • Telephone switchboards - 32543000

  • Telephone exchanges - 32551200

  • Shared-business telephone network services - 64213000

    • Dedicated-business telephone network services - 64214000

    • Telephone-answering services - 79510000

Location of contract

Any region

Value of contract

£0

Procurement reference

BC/00882

Published date

5 May 2021

Closing date

15 July 2019

Closing time

10am

Contract start date

2 August 2019

Contract end date

1 August 2022

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The British Council are developing a new complaints process, to provide customers with a single line of contact for IELTS.
British Council, IDP, IELTS Australia (IDP) and Cambridge Assessment English jointly own the IELTS test. IELTS USA manages the administration of IELTS operations throughout the US test centre network and therefore any complaints received will need to be distributed to 1 of 4 parties.
A 24/7 telephone complaints messaging service is required to log and distribute calls to relevant parties: the British Council, IDP, Cambridge Assessment English or IELTS USA. The call handler must ensure on receiving the call that they log who the complaint is relevant for and ensure that only the relevant party receives the captured information. The supplier must also ensure that all information reported confirms whether the complaint was logged in the UK (for a UK test) or in the rest of the world (for a rest of the world test).

More information

Previous notice about this procurement

Complaints Messaging Service for IELTS

  • Opportunity
  • Published 13 June 2019, last edited 13 June 2019

Additional text

Bidders will be required to register on British Council`s e-Tendering portal In-Tend hosted at https://in-tendhost.co.uk/britishcouncil in order to take part in the tender process.

Once registered, bidders must log-in to the website where they can view the project and access the bidders pack and submit their return.
Bidders will also be required to demonstrate their capability and `means of proof` will be required. These conditions are outlined in the ITT.

Award information

Awarded date

2 August 2019

Contract start date

2 August 2019

Contract end date

1 August 2022

Total value of contract

£49,000

This contract was awarded to 1 supplier.

SPS DOORGUARD LIMITED

Address

296 St. Vincent Street
G2 5RU
GB

Reference

Companies House number: 0

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

Bridgewater House
Manchester
M1 6BB
England

Email

global.procurement@britishcouncil.org