Published date: 14 February 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 November 2018

Contract summary

Industry

  • Telecommunications services - 64200000

Location of contract

B15 2TT

Value of contract

£1,300,000 to £10,000,000

Procurement reference

FRAM392/17

Published date

14 February 2019

Closing date

1 November 2018

Contract start date

7 February 2019

Contract end date

6 February 2024

Contract type

Service contract

Procedure type

Restricted procedure (above threshold)

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The University of Birmingham has awarded a contract to replace the current Telephony system and Contact Centre software. The maintenance element of the contract will be for five years. The current phone system is a Mitel MX-One with Solidus Contact Centre software.
The original Line Interface Modules (LIMs) were installed in 1996 and an upgrade to version 4.1 with a server based IP backbone was carried out in October 2010. The current system supports approximately 6,600 digital handsets and up to 1,000 analogue connections.
The key objective of the Unified Communications (UC) Project is to;
1) Provide flexible enhanced UC functionality to Staff and Students of the University.
2) Reduce risk of System failure by removing an old system and building a modern resilient platform.
3) Reduced direct cost of System ownership and reduce indirect costs in handling communications within the University.

Award information

Awarded date

1 November 2018

Contract start date

7 February 2019

Contract end date

6 February 2024

Total value of contract

£10,000,000

This contract was awarded to 1 supplier.

CAE TECHNOLOGY SERVICES LIMITED

Address

9 Colonial Way
WATFORD
Hertfordshire
WD24 4PT
GB

Reference

Companies House number: 02685146

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Awarded Value is between £1,300,000.00 and £10,000,000.00

About the buyer

Contact name

Thomas Hasson

Address

Edgbaston
BIRMINGHAM
B152TT
England

Telephone

0121 414 2890

Email

T.R.Hasson@bham.ac.uk