Published date: 14 December 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 3 November 2020, 12am

Contract summary

Industry

  • Interactive voice response software package - 48512000

Location of contract

Yorkshire and the Humber

Value of contract

£195,504

Procurement reference

DN515206

Published date

14 December 2020

Closing date

3 November 2020

Closing time

12am

Contract start date

4 November 2020

Contract end date

3 November 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The provision of an Automated Intelligent (A.I.) telephony and serachbot service for Hull City Council to continue to assist in reducing call volumes whilst ensuring that customers are directed to the information they need in the most efficient and direct possible route.

Award information

Awarded date

4 November 2020

Contract start date

4 November 2020

Contract end date

3 November 2023

Total value of contract

£195,504

This contract was awarded to 1 supplier.

INFORM COMMUNICATIONS LTD

Address

Bridge House,1 Brants Bridge
BRACKNELL
Berkshire
RG12 9BG
GB

Reference

Companies House number: 02644647

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Ben Holtby

Address

Town Hall Chambers,39 Alfred Gelder Street
HULL
HU12AG
England

Telephone

01482 613328

Email

ben.holtby@hullcc.gov.uk