Published date: 20 August 2024

Last edited date: 12 September 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 June 2023, 12pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

DN1 3BU

Value of contract

£1 to £2,500,000

Procurement reference

20240820170417-104514

Published date

20 August 2024

Closing date

30 June 2023

Closing time

12pm

Contract start date

14 August 2024

Contract end date

14 August 2029

Contract type

Service contract

Procedure type

Other: Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.

More information

Links

Award information

Awarded date

14 August 2024

Contract start date

15 August 2024

Contract end date

14 August 2029

Total value of contract

£2,500,000

This contract was awarded to 1 supplier.

Netcall Technology Limited

Address

Suite 203, Bedford Heights Brickhill Drive, Bedford, Bedfordshire, MK41 7PH

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

This contract has the available option of being extended up to a further 60months at the sole discretion of the Council.

About the buyer

Contact name

Verenaisi Salabula-Nakanacagi

Address

Civic Office, Waterdale
Doncaster
DN1 3BU
ENG

Telephone

+44 1302736654

Email

Verenaisi.Salabula-Nakanacagi@doncaster.gov.uk

Website

https://www.doncaster.gov.uk/