Published date: 24 October 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 September 2022, 4pm

Contract summary

Industry

  • Internal audit services - 79212200

Location of contract

SW1P 3BT

Value of contract

£21,313

Procurement reference

22-F-09-62

Published date

24 October 2022

Closing date

9 September 2022

Closing time

4pm

Contract start date

5 October 2022

Contract end date

4 April 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Atos processes death claims on behalf of NS&I. This involves assessing claims for funds submitted by or on behalf of beneficiaries after the death of an NS&I customer. Simple claims are handled in Chennai; complex claims are referred to a team in the UK.

The objective of this review is to assess the design and effectiveness of Atos' controls operating in this process.

The main areas to cover are:
• Atos' UK based controls over the death claim process in Chennai
• Court Funds Office death claims
• Robotic chat automation and the development of this project
• Application and removal of blocker markers on customer profiles
• Automated blanket tracing of customers' connected product holdings

The review will not cover:
• Blanket tracing of lost/dormant customers
• Payment processes
• Testing of death claim handling or call sampling.

Risks:
• Fraudulent claims are not identified;
• Delays in processing claims lead to complaints
• Errors in processing claims lead to complaints and financial loss.
• Blockers, markers and account information are incorrectly applied to deceased customer profiles.

This contract is Framework further competition via Lot 1 of Crown Commercial Service Framework RM6188, 'Audit and Assurance Services'.

More information

Links

Award information

Awarded date

28 September 2022

Contract start date

5 October 2022

Contract end date

4 April 2023

Total value of contract

£21,313

This contract was awarded to 1 supplier.

Guidehouse Europe Ltd

Address

Level 7 & 8 Angel Court,
1 Angel Court,
London,
EC2R 7HJ

Reference

Companies House number: 11378449

Value of contract

£0

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Jack Burgess

Address

20 Great Smith Street
London
SW1P 3BT
England

Email

jack.burgess@nsandi.com