Published date: 27 May 2019

Last edited date: 27 May 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 4 July 2019

Contract summary

Industry

  • Software support services - 72261000

Location of contract

NR1 2DH

Value of contract

£0

Procurement reference

NCCT41864

Published date

27 May 2019

Closing date

4 July 2019

Contract start date

8 August 2019

Contract end date

7 August 2021

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Norfolk County Council (NCC) currently has a 5-year Oracle E-Business Suite (EBS) Support service contract. This contract will expire on 23rd November 2019. NCC requires a 2-year contract to provide EBS support from 24th November 2019 to 23rd November 2021, with an option to extend by up to 1 further year. It is planned that EBS will be decommissioned by December 2021. The service comprises database administration; system administration; EIS report support and development; APEX support and development; maintenance; support; problem and incident management and resolution including developing workarounds; patch and update testing; release management including advising on and applying patches and updates; remote monitoring, diagnosis and resolution; updating the system to deal with legal and regulatory changes, including changes in public sector pension schemes; assistance with software upgrades and changes; and undertaking process improvement projects, including configuration and customisation of EBS and advising on implementation of best practice.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Sarah Hardy (Admin)

Address

Martineau Lane
Norwich
Norfolk
NR1 2DH
United Kingdom

Telephone

01603 223968

Email

sarah.hardy@norfolk.gov.uk

Website

www.norfolk.gov.uk