Provision of Logrhythm S&M and Professional Days

Contract summary

Industry

• Software package and information systems - 48000000

Location of contract

sa7 6jl

Value of contract

£133,661.73

Procurement reference

PS/20/172a

Published date

30 September 2020

Closing date

17 September 2020

Closing time

1am

Contract start date

30 September 2020

Contract end date

29 September 2021

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

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Description

1. The Authority has a requirement for Support and Maintenance which includes:

a. Hardware Support and replacement if needed.
b. Software support is required from LogRhythm via our support portal, email or telephone. Available 24x7 with a 4 hour response time.
c. Weekly Knowledgebase updates, minor and major software updates throughout the length of the contract.

Commencement of the new support contract will be 30/9/20


2. The Authority has a requirement for 10 LogRhythm Professional Service Days each year to:

a. Help create log-parsing policies for new source types that LogRhythm do not currently support.
b. Help to configure the application to best suit DVLA environment.
c. Support Cyber Security with onboarding of new log source types that are not currently supported by LogRhythm and configure the application to best suit DVLA environment.
d. Resolve any issues Cyber Security may have with the LogRhythm system.

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Award information

Awarded date

24 September 2020

Contract start date

30 September 2020

Contract end date

29 September 2021

Total value of contract

£133,661.74

This contract was awarded to 1 supplier.

SOFTCAT PLC

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About the buyer

Contact name

Richard Doyle

Address

Longview Road Dvla Day Nursery Drive,Clase
SWANSEA
SA67JL
England

Telephone

01792384401

Email

richard.doyle@dvla.gov.uk