Published date: 13 February 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 17 December 2010

Contract summary

Industry

  • Call centre - 79512000

Location of contract

LS2 7UA

Value of contract

£185,000,000

Procurement reference

ecm_983

Published date

13 February 2018

Closing date

17 December 2010

Contract start date

31 March 2011

Contract end date

31 December 2017

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Processing and management of services to customers whose case is off-system

Award information

Awarded date

31 January 2011

Contract start date

31 March 2011

Contract end date

31 December 2017

Total value of contract

£185,000,000

This contract was awarded to 1 supplier.

Serco Limited

Address

16 Bartley Wood Business Park
Bartley Way
Hook
RG27 9UY

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Quarry House, Quarry Hill
Leeds
LS2 7UA
England

Email

CROSSCUTTING.TECHNOLOGYP-I@DWP.GSI.GOV.UK