Published date: 9 August 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 23 January 2017

Contract summary

Industry

  • Call centre - 79512000

Location of contract

L33 7RX

Value of contract

£5,455,858

Procurement reference

tender_130745/790300

Published date

9 August 2019

Closing date

23 January 2017

Contract start date

24 July 2017

Contract end date

24 January 2020

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

In the Summer Budget 2015, the Chancellor announced that from 5th April 2018 Support for Mortgage Interest (SMI) will be changed from a benefit component to a loan secured by a registered charge on claimants' properties. This means that from 5th April 2018 SMI will no longer be payable as part of an individual's benefit entitlement. Instead SMI applicants will have to repay the SMI they receive, with interest, when the property is sold or ownership transferred.

This contract is for an outbound telephony service to provide an Informed Discussion to Support for Mortgage Interest claimants in Great Britain and Northern Ireland.

Award information

Awarded date

31 March 2017

Contract start date

24 July 2017

Contract end date

23 January 2019

Total value of contract

£5,200,000

This contract was awarded to 1 supplier.

Serco Ltd

Address

Serco House, 16 Bartley Wood Business Park, Bartley Way Hook, Hampshire RG27 9/uy

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Quarry House, Quarry Hill
LEEDS
LS2 7UA
England

Email

CDCS.BOMTEAM@DWP.GOV.UK