Published date: 23 January 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 December 2017

Contract summary

Industry

  • Call centre - 79512000

Location of contract

Yorkshire and the Humber

Value of contract

£7,571

Procurement reference

MT206829

Published date

23 January 2018

Closing date

11 December 2017

Contract start date

1 April 2018

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

- provide a call handling service during the Service Hours to deal with emergency repair requests and other reports and to deal with these in an appropriate manner in accordance with agreed standards and procedures ("Emergency Services");
- at defined times, as requested, provide a call handling service (i.e. handling emergency calls only) outside the Service Hours to the same standards as required during the Service Hours (the "Additional Emergency Services");
- at other defined times, as requested, provide a more comprehensive call handling service to deal with all enquiries in an appropriate manner in accordance with agreed standards and procedures (the "All Call Services").

More information

Links

Award information

Awarded date

23 January 2018

Contract start date

1 April 2018

Contract end date

31 March 2022

Total value of contract

£7,571.20

This contract was awarded to 1 supplier.

Coast & Country Housing Ltd - Business & Marketing Manag

Address

14 Ennis Square, Dormanstown, Redcar

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Chris Hyde

Address

Broadacres House
Mount View , Standard Way
Northallerton, North Yorkshire
DL6 2YD
England

Telephone

+44 1609767900

Email

chris.hyde@broadacres.org.uk

Website

www.broadacres.org.uk