Published date: 24 February 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 17 March 2017

Contract summary

Industry

  • Financial consultancy services - 66171000

  • Provision of services to the community - 75200000

  • Guidance services - 85312310

    • Other community, social and personal services - 98000000

Location of contract

CV21 2RR

Value of contract

£28,000

Procurement reference

PROJECT - 00004336

Published date

24 February 2017

Closing date

17 March 2017

Contract start date

1 April 2017

Contract end date

31 March 2018

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Universal Credit brings a cultural change and behavioural shift for claimants to be more responsible for managing their money, including housing costs. The service is delivered predominantly via self-service using the internet.

Some Claimants will need help with this.

Universal Support (US) is advice, assistance or support provided by Universal Credit, Local Authorities or agreed partners for the purpose of assisting them with:
- Managing their claim or award of Universal Credit including accessing and using online services;
- Managing their financial affairs

The aim of this contract is to;
- Support the cultural shift to claimant responsibility and self-service.
- Support claimants who could transact online, with help, to do so and ensure that those who cannot self-serve are assisted with access to Universal Credit.

The Council is looking to work with an organisation to provide assistance for residents who need help to make a claim on-line for Universal Credit. The external organisation could represent an umbrella group of external providers but the contract will be between Rugby Borough Council and one external provider.

During the period of the contract it is estimated that around 300 residents will seek support. This is based on information provided by the Department for Work and Pensions. The actual number of residents seeking support may differ from this estimate.

The Council will also be working with teams within the Council to provide ad hoc support to claimants on a case by case basis.

More information

Links

Additional text

All of the information you require to tender for this opportunity is available on the CSW JETS web portal. Please follow the link below to register and have the opportunity to bid.

www.csw-jets.co.uk




Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Catrina Rimen

Address

Evreux Way
Rugby
Rugby
CV21 2RR
United Kingdom

Telephone

017 8853 3732

Email

catrina.rimen@rugby.gov.uk