Published date: 14 January 2020
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
Yorkshire and the Humber
Value of contract
£73,420
Procurement reference
LEEDSCITY001-DN415748-80974032
Published date
14 January 2020
Closing date
1 May 2019
Contract start date
1 June 2019
Contract end date
31 May 2020
Contract type
Service contract
Procedure type
Direct award
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
The Council has procured an analytics performance marketing and business intelligence system to enable the Council to be able to assess customer contact, in real time, to improve both the customer experience and achieve cost savings for the Council by having the capability to use customer data quickly to enable both staff, the service partners and customer access to evaluate all contact points to improve and reduce contact and service delivery. This will mean that existing Customer Service Officers can be freed up to focus on more complex customer enquiries.
Award information
Awarded date
31 May 2019
Contract start date
1 June 2019
Contract end date
31 May 2020
Total value of contract
£73,420
This contract was awarded to 1 supplier.
Sabio Ltd
Address
SE1 0SU
Reference
None
Supplier is SME?
Yes
Supplier is VCSE?
No
About the buyer
Contact name
James Firth
Address
St George House
3rd Floor, 40 Great George Street
Leeds
LS1 3DL
United Kingdom
Telephone
+44 1133785806
Website
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Closing: 1 May 2019
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