Published date: 29 October 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 29 September 2020, 11:59am

Contract summary

Industry

  • Laboratory services - 71900000

Location of contract

NG11 7EP

Value of contract

£27,600

Procurement reference

tender_250816/899095

Published date

29 October 2020

Closing date

29 September 2020

Closing time

11:59am

Contract start date

1 November 2020

Contract end date

31 October 2023

Contract type

Service contract

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Contractor shall provide "Bronze" service cover for the Equipment, which shall include the following:

- Two (2) Preventative Maintenance visits per year per unit (includes replacement and fitting of filters if required).

- Access to telephone support during business hours and responded to within twenty-four (24) hours of initial call.

- Priority Response within twenty-four (24) hours Monday to Friday.

- Provide all Hardware and Software updates as necessary. The Contractor must receive written authorisation from the Customer before implementing any chargeable hardware upgrades.

- Essential Equipment modifications as determined by the Contractor shall be included within the Services provided under the Agreement and no further charge shall be made.

- Provision of service reports within four (4) Working Days of a site visit by the Contractor. The report shall include date of visit, type of visit, serial number of the specific Equipment, description of issue, action taken to resolve the issue, confirmation the issue is resolved / actions required and timescales to resolve the issue.

More information

Attachments

Links

Additional text

Please note that Defra procurement uses an E-tendering system for Procurement activities. This is currently provided by Bravo Solutions. To access appropriate tendering and contractual documents, please access the E-Tendering portal at https://defra.bravosolution.co.uk";, ensuring that your registration includes "Defra". If you have any problems with this system, please contact Bravo on their telephone helpline number 0800 368 4850 or by emailing them at help@bravosolution.co.uk.

Award information

Awarded date

22 October 2020

Contract start date

1 November 2020

Contract end date

31 October 2023

Total value of contract

£27,600

This contract was awarded to 1 supplier.

Scientific Laboratory Supplies Limited

Address

Wilford Industrial Estate Nottingham NG11 7EP

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Defra Group Commercial

Address

Defra
London
SW1P 3JR
England

Email

Network.Procurement@defra.gsi.gov.uk