Published date: 20 June 2016
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Software supply services - 72268000
Location of contract
East Midlands
Value of contract
£179,813.25
Procurement reference
LEICSCC001-DN113204-74268851
Published date
20 June 2016
Closing date
17 March 2016
Contract start date
28 June 2016
Contract end date
28 October 2019
Contract type
Service contract
Procedure type
Restricted procedure
A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Leicestershire County Council (LCC) is embarking on a tendering process to replace the existing Information Technology Service Management Tool used by ICT Services. The Council is seeking an out of the box solution, requiring minimal configuration that is delivered via SaaS.
The Solution:
The Council are looking for a solution that delivers an excellent experience for our customers, partners, service desk and support agents when they need to log, track and progress a service request.
The system will need the potential to be scalable to other parts of the business that operate service desk functions which are not part of IT.
The solution must be a commodity based product, and accessible from internet enabled devices, VDI terminals, and mobile devices including laptops, tablets and smartphones, across multiple locations, on a 24x7x365 basis.
Award information
Awarded date
28 April 2016
Contract start date
3 October 2016
Contract end date
3 October 2019
Total value of contract
£207,000
This contract was awarded to 1 supplier.
Trustmarque Solutions
Address
YO32 9WN
Reference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Pauline Rock
Address
County Hall
Leicester Road Glenfield
Leicester
LE3 8RA
UK
Telephone
+44 1163051027
Website
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Closing: 17 March 2016
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