Published date: 24 April 2018

Last edited date: 24 April 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 22 May 2018

Contract summary


  • Education and training services - 80000000

  • Training services - 80500000

  • Specialist training services - 80510000

    • Staff training services - 80511000

    • Training programme services - 80521000

    • Vocational training services - 80530000

    • Industrial and technical training services - 80531000

    • Management training services - 80532000

    • Personal development training services - 80570000

Location of contract


Value of contract


Procurement reference


Published date

24 April 2018

Closing date

22 May 2018

Contract start date

2 July 2018

Contract end date

1 July 2022

Contract type

Service contract

Procedure type

Open procedure (OJEU)

Any interested supplier may submit a tender in response to an opportunity notice.

OJEU (Official Journal of the European Union) procedures are valued above a certain financial threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



The Authority wants to appoint a supplier who can work with us to deliver customer service training and potentially other learning interventions that supports achievement of our customer service strategy and delivers cultural change. This training will be delivered to members of staff who work on the Parliamentary Estate.

The Authority's starting point will be to develop and deliver a core workshop that compliments the roll out of the Compliments, Complaints or Comments (CCC) Project. We are seeking a provider who is able to work in partnership with us, to refine and adapt methods and content to meet our needs as the CCC Project develops and who can potentially suggest new methods and innovations to help us achieve our strategy and drive change. In addition to the CCC project business teams may have additional Customer Service learning and development requirements. They will be able to access support via this Framework so that all customer service training is delivered in a consistent manner and supports the KPMG Nunwood 6 Pillars approach whilst also meeting individual departmental needs. Any learning intervention outside of the CCC project will need prior written permission from the Contract Manager. We are aiming to offer training which enables staff to be willing to seek, respond positively to and reflect on feedback, using it to improve services. Any intervention will need to support staff to develop these skills alongside encouraging adoption of our organisational behaviours launched in 2017.

More information


Additional text

Tender submissions must be uploaded to the e-procurement portal: electronic responses submitted via email are not acceptable. To access these documents select the tender reference FWK1116 in the "current tenders" list, click on the "view tender details" and express interest by clicking on the button provided. You will need to register your company details, thereafter you will be issued with a username and password. If you have previously registered with In-Tend, please follow the link shown which will redirect you to the home page where you can log on using your existing username and password to collect the tender documents. If you have registered and forgotten your username and password, click on the "forgotten password" link on the In-Tend homepage. Please keep this username and password secure and do not pass it to any third parties. If you are experiencing problems, please contact the PPCS Business Support team via email: or call +44 (0)207 219 1600 for further assistance. You are advised to allow sufficient time when responding to this ITT, and for the full uploading of documents, prior to the closing date of 12:00 noon UK time on 22.5.2018. Late tenders will not be accepted. If you are uploading multiple documents you will have to individually load one document at a time or you can opt to zip all the documents in an application such as WinZip or WinRAR.

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Parliamentary Procurement & Commercial Service


United Kingdom




Closing: 22 May 2018