CP1986-20 Scomis Group CRM Cloud Software

Contract summary

Industry

• Customer Relation Management software package - 48445000

Location of contract

South West

Value of contract

£43,000

Procurement reference

DVNCC001-DN522570-70728576

Published date

10 March 2021

Closing date

1 February 2021

Closing time

12pm

Contract start date

15 March 2021

Contract end date

14 March 2023

Contract type

Supply contract

Procedure type

Direct award

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

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Description

The Scomis Group wishes to procure a marketing leading and cloud-based system for Customer Relationship Management (CRM) in support of business plan objectives of growth and retention.

The current systems and processes have been outgrown by the number of customers and the need to manage and find prospective customers. The current processes are not scalable, and information is not always readily available to relevant staff internally.

This system will support Scomis to provide scalable and flexible processes to manage the increase in growth of customers and to work in different and more mobile methods. It will also have a beneficial impact on the productivity levels of the Customer Relationships & Business Development team, in particular, and other teams that interface with our sales and marketing processes such as Business Management and Service Performance.

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More information

Additional text

Direct award via Digital Marketplace G-Cloud 12

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Award information

Awarded date

10 March 2021

Contract start date

15 March 2021

Contract end date

14 March 2023

Total value of contract

£43,000

This contract was awarded to 1 supplier.

SoftCat plc

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About the buyer

Contact name

Tracey White

Address

County Hall
Topsham Road
Exeter
EX2 4QD
United Kingdom

Telephone

+44 1392383000

Email

tracey.white@devon.gov.uk

Website

http://www.devon.gov.uk