Published date: 9 July 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 6 July 2021, 5pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

United Kingdom

Value of contract

£52,296.19

Procurement reference

K280021472

Published date

9 July 2021

Closing date

6 July 2021

Closing time

5pm

Contract start date

19 July 2021

Contract end date

18 July 2022

Contract type

Supply contract

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Queue It service is needed to manage the traffic flow through the Future Theory Test
Booking Service to stop the system crashing. Queue It software provides a queuing
service that activates when a usage limit is breached, so that new customers are put into
a virtual queue (in the order that they arrived) until FTTS is ready to deal with them.
This PAF is requested as this is an urgent requirement and is needed for project Go live
19/07/2021. DVSA do not want to run the risk of large demand making the system
collapse as with the IBS system in August 2020 before Queue it was deployed. High
demand caused the booking system to collapse, and the system had to be suspended.
This impacted thousands of members of the public and caused negative media attention
and reputational damage to DVSA.
DVSA already uses Queue it for the IBS service and for VOL.
In view of the very tight timescale DVSA does not have time to go out to tender, (8 working
days). DVSA knows that Queue it already works with our systems and has access to
technical staff who can assist with set up from TSS & BJSS. Queue It also offers free
technical assistance in this respect.
Queue It are the only supplier that offers a queuing service that does not have a contact
centre service alongside it. DVSA only needs the queue.
FTTS URL
https://www.book-theory-test.service.gov.uk

More information

Attachments

Award information

Awarded date

6 July 2021

Contract start date

19 July 2021

Contract end date

18 July 2022

Total value of contract

£52,296.19

This contract was awarded to 1 supplier.

Queue-it ApS

Address

Skelbækgade 4, 1.
1717
Copenhagen V
Denmark

Reference

No reference - other

Value of contract

£52,296.19

Supplier is SME?

Yes

Supplier is VCSE?

No

Attachments

About the buyer

Address

The Axis Building,112 Upper Parliament Street
NOTTINGHAM
NG16LP
England

Telephone

0300 200 1122

Email

Sarah.Reedman@dvsa.gov.uk