Published date: 7 May 2021
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Repair and maintenance services of measuring, testing and checking apparatus - 50410000
Repair and maintenance services of measuring apparatus - 50411000
Laboratory services - 71900000
Location of contract
DT4 8UB
Value of contract
£35,000
Procurement reference
tender_272719/959640
Published date
7 May 2021
Closing date
14 May 2021
Closing time
4pm
Contract start date
1 June 2021
Contract end date
1 June 2022
Contract type
Service contract
Procedure type
Open procedure (below threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Cefas has a requirement to renew the service contract for our Agilent and Gilson analytical instruments located at our Weymouth laboratory.
Requirement:
The service contract is to provide technical support to cover all instruments listed in Annex A and must include:
1. Maintenance service to include annual on-site Preventive Maintenance (including parts, labour, travel and expenses)
2. On-site repair services, including
2.1 Unlimited on-site troubleshooting and repair visits (including travel and labour)
2.2 Parts, consumables and supplies required for repair, including detector lamps
2.3 Provision of appropriate loan unit (if available) if on-site repair is impractical
2.4 Response time as on-site within two working days or less of the fault being logged.
3. Other services:
3.1 Hardware and software telephone/email support within 24 hrs
3.2 Firmware upgrades
3.3 Option for software upgrades
3.4 Statement on the origin (e.g. manufacturer or generic supplier) of parts and consumables to be used for repair/maintenance.
About the buyer
Contact name
Chloe Halifax
Address
Pakefield Road
Lowestoft
NR33 0HT
England
Telephone
0
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Closing: 14 May 2021, 4pm