Published date: 14 January 2022
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Call centre - 79512000
Location of contract
Any region
Value of contract
£1,500,000
Procurement reference
BIP651685675
Published date
14 January 2022
Closing date
28 January 2022
Closing time
5pm
Contract start date
1 June 2022
Contract end date
31 May 2025
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Migrant Help is tendering for a new provider to deliver our 24 hour contact centre solution for the UK government' commissioned Advice, Issue Reporting and Eligibility (AIRE) Service, which supports people seeking asylum in the UK. The contact centres currently receives an average of 100,000 inbound calls per month and we expect this number to increase in line with the service it supports.
The contract term will be for a 3 year initial period, with the option to extend for an additional year.
More information
Links
-
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Call-centre./C26T4MY3H9
- Tender notice
- Please follow this link to view the notice.
About the buyer
Address
Kemp House
160 City Road
London
EC1V 2NX
UK
Telephone
+447483090577
Share this notice
Closing: 28 January 2022, 5pm