Published date: 14 January 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 28 January 2022, 5pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

Any region

Value of contract

£1,500,000

Procurement reference

BIP651685675

Published date

14 January 2022

Closing date

28 January 2022

Closing time

5pm

Contract start date

1 June 2022

Contract end date

31 May 2025

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No


Description

Migrant Help is tendering for a new provider to deliver our 24 hour contact centre solution for the UK government' commissioned Advice, Issue Reporting and Eligibility (AIRE) Service, which supports people seeking asylum in the UK. The contact centres currently receives an average of 100,000 inbound calls per month and we expect this number to increase in line with the service it supports.

The contract term will be for a 3 year initial period, with the option to extend for an additional year.


More information

Links


About the buyer

Address

Kemp House
160 City Road
London
EC1V 2NX
UK

Telephone

+447483090577

Email

procurement@migranthelpuk.org