Published date: 24 August 2016
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Staff training services - 80511000
Training facilities - 80520000
Location of contract
London
Value of contract
£7,500
Procurement reference
K-7-7-8-2
Published date
24 August 2016
Closing date
13 September 2016
Contract start date
26 September 2016
Contract end date
31 March 2017
Contract type
Not applicable
Procedure type
Not applicable
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The National Army Museum (NAM) is currently undergoing a major Building for the Future transformation project and will be opening an exciting new Museum in Spring 2017.
As part of this transformation the NAM wants to transform its Visitor experience, to deliver a cohesive, world-class experience to all visitors, across all visitor touch points. It has plans to increase visitor numbers from 240,000 (pre-closure) to 400,000 (2025-26) and wants to ensure visitor satisfaction levels don't fall below 96%.
The NAM is inviting expressions of interest from experienced training providers to facilitate, create and deliver a bespoke visitor experience training across departments, within the Museum. The successful provider will need to work together with these departments, to shape NAM's service vision and standards and then deliver a training package, which successfully engages and empowers staff to deliver a cohesive experience.
About the buyer
Contact name
Ms K Haggerston
Address
National Army Museum
Royal Hospital Road
London
SW3 4HT
England
Telephone
020 7730 0717
Website
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Closing: 13 September 2016
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