Published date: 8 December 2021
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Market research services - 79310000
Location of contract
Any region
Value of contract
£30,000 to £35,000
Procurement reference
MT224733
Published date
8 December 2021
Closing date
22 December 2021
Closing time
5pm
Contract start date
10 January 2022
Contract end date
31 March 2022
Contract type
Service contract
Procedure type
Open procedure (below threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The overall objectives of the project are:
- Gain an in-depth understanding of our existing relationships with key stakeholders - Defra, EA, DWI, Welsh Government, Natural Resources Wales, Water UK, CCW, water companies, water retailers, environmental NGOs, customer NGOs and parliamentarians - and how we can improve those relationships.
- Have an insight into how our stakeholders perceive us as a regulator and the work that we do.
- Build a big-picture understanding of the sentiment and tone of stakeholders towards the sector and towards Ofwat.
- Understand the gaps and areas for improvement amongst our 14 stakeholder groups, which includes water companies, other regulators, UK and Welsh Government, among others.
- Look for and discover gaps in our stakeholder relationships that we aren't currently aware of.
Produce a report with an analysed set of data and recommendations that can be used to shift approach in stakeholder relationships across Ofwat.
Approach:
We expect the research to include:
1. An online survey of approx. 10 minutes which includes all of our stakeholders.
2. A telephone survey of approx. 15 minutes of a small sample of senior level stakeholders (around 50 stakeholders) in water companies and other key stakeholder groups across England and Wales.
The scope of the project includes:
The questionnaire for both the telephone and online survey is likely to include questions on:
- Knowledge and engagement
- Perceptions and trust
- Awareness of the work we do and our future goals
- How stakeholders feel about engagement with Ofwat
- How can we improve our engagement and relationships
What is needed:
- Collaborating with the Ofwat stakeholder lead
- Agree a delivery timetable once contract is agreed
- Work to Ofwat templates and guidelines
- Work to GDPR guidelines
- A swift turnaround and for start of delivery and completed reports from contract award. Project start within two weeks, final report and recommendations before 31 March 2022
- Full project management and delivery of the project
- A final product with data analysis, reporting and recommendations
- Anything not identified above that will help the project achieve its objectives, with prior agreement.
Out of scope:
- The Ofwat communications function will provide all appropriate internal data and information held about stakeholders
More information
Links
-
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=DEC163291
- Tender notice
- NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
About the buyer
Contact name
Lena Cluxton
Address
Centre City Tower
7 Hill Street
Birmingham
B5 4UA
England
Telephone
+44 1216447534
Website
Share this notice
Closing: 22 December 2021, 5pm