Published date: 8 December 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 December 2021, 5pm

Contract summary

Industry

  • Market research services - 79310000

Location of contract

Any region

Value of contract

£30,000 to £35,000

Procurement reference

MT224733

Published date

8 December 2021

Closing date

22 December 2021

Closing time

5pm

Contract start date

10 January 2022

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No


Description

The overall objectives of the project are:
- Gain an in-depth understanding of our existing relationships with key stakeholders - Defra, EA, DWI, Welsh Government, Natural Resources Wales, Water UK, CCW, water companies, water retailers, environmental NGOs, customer NGOs and parliamentarians - and how we can improve those relationships.
- Have an insight into how our stakeholders perceive us as a regulator and the work that we do.
- Build a big-picture understanding of the sentiment and tone of stakeholders towards the sector and towards Ofwat.
- Understand the gaps and areas for improvement amongst our 14 stakeholder groups, which includes water companies, other regulators, UK and Welsh Government, among others.
- Look for and discover gaps in our stakeholder relationships that we aren't currently aware of.
Produce a report with an analysed set of data and recommendations that can be used to shift approach in stakeholder relationships across Ofwat.
Approach:
We expect the research to include:
1. An online survey of approx. 10 minutes which includes all of our stakeholders.
2. A telephone survey of approx. 15 minutes of a small sample of senior level stakeholders (around 50 stakeholders) in water companies and other key stakeholder groups across England and Wales.
The scope of the project includes:
The questionnaire for both the telephone and online survey is likely to include questions on:
- Knowledge and engagement
- Perceptions and trust
- Awareness of the work we do and our future goals
- How stakeholders feel about engagement with Ofwat
- How can we improve our engagement and relationships
What is needed:
- Collaborating with the Ofwat stakeholder lead
- Agree a delivery timetable once contract is agreed
- Work to Ofwat templates and guidelines
- Work to GDPR guidelines
- A swift turnaround and for start of delivery and completed reports from contract award. Project start within two weeks, final report and recommendations before 31 March 2022
- Full project management and delivery of the project
- A final product with data analysis, reporting and recommendations
- Anything not identified above that will help the project achieve its objectives, with prior agreement.
Out of scope:
- The Ofwat communications function will provide all appropriate internal data and information held about stakeholders


More information

Links


About the buyer

Contact name

Lena Cluxton

Address

Centre City Tower
7 Hill Street
Birmingham
B5 4UA
England

Telephone

+44 1216447534

Email

lena.cluxton@ofwat.gov.uk

Website

http://www.ofwat.gov.uk/