Published date: 14 January 2022

Last edited date: 14 January 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 11 February 2022, 5pm

Contract summary

Industry

  • Telephone survey services - 79311210

  • Customer survey services - 79342310

  • Customer satisfaction survey - 79342311

Location of contract

OX28 4YG

Value of contract

£0

Procurement reference

IT-256-112-COM01

Published date

14 January 2022

Closing date

11 February 2022

Closing time

5pm

Contract start date

1 April 2022

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

We are tendering our contract for customer satisfaction surveys for a period of three years initially plus two further years subject to agreement. We are looking for a suitably experienced provider to provide the following satisfaction surveys:
• Star (perception) survey
• StarT (transactional) surveys to include repairs, lettings, ASB, complaints and contact centre
• New Build satisfaction survey.

More information

Links

Additional text

You will be required to submit a proposal via In-tend by Friday 11 February 2022. All tenders should be completed using the Intend procurement system operated by Cottsway.
Written tenders sent by other means will not be accepted.
If you are not registered on In-tend you will need to register using the following link https://in-tendhost.co.uk/cottsway/aspx/Home


Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Carly Taylor

Address

Avenue Two
Witney
Oxfordshire
OX28 4YG
United Kingdom

Telephone

01993890153

Email

carly.taylor@cottsway.co.uk