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            "postcode": "WR114YD",
            "country": "England",
            "phone": "01386 420800",
            "webAddress": ""
        },
        "identifier": "RHG-2026-INCOME-COLLECTIONS",
        "title": "Collections, Caseload Manager, and Paypoint Integration",
        "description": "Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers. \r\n\r\nThis contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award recorded and validated.\r\n\r\nContract period is from 19 July 2026 to 18 July 2026 with the option to extend by 12 months.\r\n\r\nContract value is estimated at £343,579.20 (inc VAT). This value includes the optional extension value. Please note it may increase slightly with RPI.\r\n\r\nIf you have any questions regarding this award, please email procurement@rooftopgroup.org",
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        "deadlineDate": "2026-07-13T12:00:00+01:00",
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        "end": "2029-07-18T00:00:00+01:00",
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        "lastNotifiableUpdate": "2026-08-04T12:22:53+01:00",
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            "dateChanged": "2026-08-04T12:22:53+01:00",
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