{ "uri": "https://www.contractsfinder.service.gov.uk/Published/Notice/releases/e075efec-d5c9-45a3-a9bf-2c69ed22bbc7.json", "publishedDate": "2025-10-17T22:07:31+01:00", "publisher": { "name": "Cabinet Office", "scheme": "GB-GOR", "uid": "D2", "uri": "https://www.gov.uk/government/organisations/cabinet-office" }, "version": "1.1", "extensions": [ "https://standard.open-contracting.org/profiles/eu/master/en/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_tenderDatePublished_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/Crown-Commercial-Service/ocds_awards_datePublished_extension/main/extension.json", "https://raw.githubusercontent.com/Crown-Commercial-Service/ocds_partyDetails_vcse_extension/main/extension.json", "https://raw.githubusercontent.com/Crown-Commercial-Service/ocds_tender_suitability_extension/main/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json" ], "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/", "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting", "releases": [ { "ocid": "ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc", "id": "e075efec-d5c9-45a3-a9bf-2c69ed22bbc7-868728", "language": "en", "date": "2025-10-17T22:07:31+01:00", "tag": [ "planning" ], "initiationType": "tender", "title": "Fulfilment Services for The Salvation Army", "planning": { "milestones": [ { "id": "1", "title": "Engagement end date", "type": "engagement", "dueDate": "2025-10-30T23:59:59Z" } ], "documents": [ { "id": "1", "documentType": "marketEngagementNotice", "description": "Early engagement notice on Contracts Finder", "url": "https://www.contractsfinder.service.gov.uk/Notice/e075efec-d5c9-45a3-a9bf-2c69ed22bbc7", "datePublished": "2025-10-17T22:07:31+01:00", "format": "text/html", "language": "en" }, { "id": "2", "documentType": "biddingDocuments", "description": "Please complete and return the completed expression of interest form to Procurement Representative ; Alex Orlov.", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/48fdc21a-bc1a-4fc4-997d-cb0d7fb4a817", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" } ] }, "tender": { "id": "FUND-SUPP-FUL-17102025", "title": "Fulfilment Services for The Salvation Army", "description": "The Salvation Army is seeking expressions of interest from established providers for the provision of comprehensive fulfilment services to support our fundraising campaigns.\r\n\r\nScope of Services\r\nWe require a partner capable of delivering the following core services to high standards:\r\n\r\n•\tPostal Response Handling: Receive, sort, and process up to 30,000 donations per day, including all payment types (cash, credit/debit cards, cheques).\r\n\r\n•\tFinancial Processing: Ensure all donations are processed and banked within strict timeframes (non-cash within 1 day, cash within 2 days).\r\n\r\n•\tBanking Accuracy: Achieve 100% accuracy in banking and processing of credit/debit card donations.\r\n\r\n•\tData Processing & Downloads: Provide accurate banking data and images by noon on day 3, with daily downloads available via secure platforms.\r\n\r\n•\tSecure Banking Collection: Daily collections during campaign peaks, with flexibility based on volume.\r\n\r\n•\tException & Query Handling: Timely management of whitemail, query letters, and exception items, with daily returns and fulfilment within 3 business days.\r\n\r\n•\tReporting: Deliver accurate campaign, media, and finance reports daily and weekly as required.\r\n\r\n•\tArchiving: Secure storage of hard copies of processed response forms in line with our archiving requirements.\r\n\r\n•\tClient Query Handling: Respond to all queries within 24 hours, with prompt handling of emails and calls.\r\n\r\n•\tAccount & Project Management: Provide daily updates, weekly project calls, and end-of-campaign reviews, ensuring transparent communication and invoicing.\r\n\r\n•\tTelephone Response Handling: Answer all calls live, maintain high data and donation processing accuracy, and provide call recordings as specified.\r\n\r\n•\tCampaign Set-Up & Management: Adhere to agreed procedures and supporter care protocols.\r\n\r\nService Level Expectations\r\nProviders must demonstrate the ability to meet or exceed the following targets:\r\n•\tDaily processing and reporting deadlines\r\n•\tMinimum 99% data accuracy\r\n•\t100% accuracy in donation processing and query letter fulfilment\r\n•\tRapid response times for client queries and call-backs\r\n•\tSecure handling and transfer of sensitive data and images\r\n\r\nWho Should Apply:\r\nWe invite expressions of interest from established fulfilment service providers with proven experience in high-volume donation processing, secure data management, and campaign support for charitable organisations.", "status": "planning", "classification": { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, "additionalClassifications": [ { "scheme": "CPV", "id": "66170000", "description": "Financial consultancy, financial transaction processing and clearing-house services" } ], "items": [ { "id": "1", "deliveryAddresses": [ { "countryName": "United Kingdom" } ] } ], "suitability": { "sme": false, "vcse": false } }, "parties": [ { "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/9MqX9nuM", "name": "The Salvation Army", "identifier": { "legalName": "The Salvation Army", "scheme": "GB-SRS", "id": "sid4gov.cabinetoffice.gov.uk/9MqX9nuM" }, "address": { "streetAddress": "THE SALVATION ARMY", "locality": "LONDON", "postalCode": "SE58FJ", "countryName": "England" }, "contactPoint": { "name": "Alex Orlov", "email": "Alexander.Orlov@salvationarmy.org.uk" }, "roles": [ "buyer" ] } ], "buyer": { "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/9MqX9nuM", "name": "The Salvation Army" } } ] }