{
    "uri": "https://www.contractsfinder.service.gov.uk/Published/Notice/releases/4fa7f5c5-9704-4122-9356-e57a5b701de5.json",
    "publishedDate": "2025-04-08T15:25:16+01:00",
    "publisher": {
        "name": "Cabinet Office",
        "scheme": "GB-GOR",
        "uid": "D2",
        "uri": "https://www.gov.uk/government/organisations/cabinet-office"
    },
    "version": "1.1",
    "extensions": [
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    "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
    "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting",
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            "ocid": "ocds-b5fd17-46c16a52-186b-4ddf-b1ad-d3d80c86dbe7",
            "id": "4fa7f5c5-9704-4122-9356-e57a5b701de5-838636",
            "language": "en",
            "date": "2025-04-08T15:25:16+01:00",
            "tag": [
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            "initiationType": "tender",
            "tender": {
                "id": "RM6181.",
                "title": "Contact Centres and Business Services",
                "description": "Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies.\r\nThe framework has 2 lots:\r\nLot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector.\r\nLot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services.\r\n\r\nAdditional information: A modification notice has been published to advise that this framework will be extended by a total of 6 months.  The end date is 9 February 2026.\r\nThere will be no adjustment to price.",
                "datePublished": "2021-04-06T16:20:40+01:00",
                "status": "complete",
                "classification": {
                    "scheme": "CPV",
                    "id": "48400000",
                    "description": "Business transaction and personal business software package"
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                        "scheme": "CPV",
                        "id": "75100000",
                        "description": "Administration services"
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                        "id": "79200000",
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                    {
                        "scheme": "CPV",
                        "id": "79340000",
                        "description": "Advertising and marketing services"
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                    {
                        "scheme": "CPV",
                        "id": "79400000",
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                    {
                        "scheme": "CPV",
                        "id": "79500000",
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                    },
                    {
                        "scheme": "CPV",
                        "id": "79600000",
                        "description": "Recruitment services"
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                        "scheme": "CPV",
                        "id": "79990000",
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                        "deliveryAddresses": [
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                },
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                    "name": "Crown Commercial Service",
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                        "scheme": "GB-SRS",
                        "id": "supplierregistration.cabinetoffice.gov.uk/6sQD8uds"
                    },
                    "address": {
                        "streetAddress": "The Capital Building, Old Hall Street",
                        "locality": "Liverpool",
                        "postalCode": "L3 9PP",
                        "countryName": "England"
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                    },
                    "roles": [
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                {
                    "id": "GB-COH-3122581",
                    "name": "NCO EUROPE LIMITED",
                    "identifier": {
                        "legalName": "NCO EUROPE LIMITED",
                        "scheme": "GB-COH",
                        "id": "3122581"
                    },
                    "address": {
                        "streetAddress": "57-63 Ring Way\nPRESTON\nLANCASHIRE\nPR1 1AF\nGB"
                    },
                    "details": {
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                        "vcse": false
                    },
                    "roles": [
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                },
                {
                    "id": "GB-COH-07377180",
                    "name": "go-centric ltd",
                    "identifier": {
                        "legalName": "go-centric ltd",
                        "scheme": "GB-COH",
                        "id": "07377180"
                    },
                    "address": {
                        "streetAddress": "St Paul's House, 23 Park Square, Leeds, England, LS1 2ND"
                    },
                    "details": {
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                        "vcse": false
                    },
                    "roles": [
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                },
                {
                    "id": "GB-COH-02060289",
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                    "identifier": {
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                        "scheme": "GB-COH",
                        "id": "02060289"
                    },
                    "address": {
                        "streetAddress": "Spectrum House,Bond Street\nBRISTOL\nBS1 3LG\nGB"
                    },
                    "details": {
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                    },
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                },
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                    "id": "GB-COH-06908560",
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                    "identifier": {
                        "legalName": "VENTRICA LTD",
                        "scheme": "GB-COH",
                        "id": "06908560"
                    },
                    "address": {
                        "streetAddress": "Tylers Avenue\nSOUTHEND-ON-SEA\nESSEX\nSS1 2BB\nGB"
                    },
                    "details": {
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                        "vcse": false
                    },
                    "roles": [
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                    ]
                },
                {
                    "id": "GB-COH-03017799",
                    "name": "HINDUJA GLOBAL SOLUTIONS UK LIMITED",
                    "identifier": {
                        "legalName": "HINDUJA GLOBAL SOLUTIONS UK LIMITED",
                        "scheme": "GB-COH",
                        "id": "03017799"
                    },
                    "address": {
                        "streetAddress": "266-270 Gunnersbury Avenue\nW4 5QB\nGB"
                    },
                    "details": {
                        "scale": "large",
                        "vcse": false
                    },
                    "roles": [
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                    ]
                },
                {
                    "id": "GB-COH-03923307",
                    "name": "ARVATO LIMITED",
                    "identifier": {
                        "legalName": "ARVATO LIMITED",
                        "scheme": "GB-COH",
                        "id": "03923307"
                    },
                    "address": {
                        "streetAddress": "One, Fleet Place,\nLONDON\nEC4M 7WS\nGB"
                    },
                    "details": {
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                        "vcse": false
                    },
                    "roles": [
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                    ]
                },
                {
                    "id": "GB-COH-03450786",
                    "name": "Sitel UK Limited",
                    "identifier": {
                        "legalName": "Sitel UK Limited",
                        "scheme": "GB-COH",
                        "id": "03450786"
                    },
                    "address": {
                        "streetAddress": "Earlsdon Park\r\n53 - 55 Butts Road\r\nCoventry\r\nCV1 9BH"
                    },
                    "details": {
                        "scale": "large",
                        "vcse": false
                    },
                    "roles": [
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                    ]
                },
                {
                    "id": "GB-COH-08460577",
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                    "identifier": {
                        "legalName": "SHARED SERVICES CONNECTED LTD",
                        "scheme": "GB-COH",
                        "id": "08460577"
                    },
                    "address": {
                        "streetAddress": "Three Cherry Trees Lane\r\nHEMEL HEMPSTEAD\r\nHertfordshire\r\nHP2 7AH\r\nGB"
                    },
                    "details": {
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                        "vcse": false
                    },
                    "roles": [
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                },
                {
                    "id": "GB-COH-03180171",
                    "name": "TTEC (UK) SOLUTIONS LIMITED",
                    "identifier": {
                        "legalName": "TTEC (UK) SOLUTIONS LIMITED",
                        "scheme": "GB-COH",
                        "id": "03180171"
                    },
                    "address": {
                        "streetAddress": "6 Braid Court Lawford Road, Chiswick, London, W4 3HS"
                    },
                    "details": {
                        "scale": "large",
                        "vcse": false
                    },
                    "roles": [
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                    ]
                },
                {
                    "id": "GB-COH-2299747",
                    "name": "Capita Business Services Ltd",
                    "identifier": {
                        "legalName": "Capita Business Services Ltd",
                        "scheme": "GB-COH",
                        "id": "2299747"
                    },
                    "address": {
                        "streetAddress": "65 Gresham Street, London EC2V 7NQ"
                    },
                    "details": {
                        "scale": "large",
                        "vcse": false
                    },
                    "roles": [
                        "supplier"
                    ]
                },
                {
                    "id": "GB-COH-00242246",
                    "name": "SERCO LIMITED",
                    "identifier": {
                        "legalName": "SERCO LIMITED",
                        "scheme": "GB-COH",
                        "id": "00242246"
                    },
                    "address": {
                        "streetAddress": "Serco House\r\nRG27 9UY\r\nGB"
                    },
                    "details": {
                        "scale": "large",
                        "vcse": false
                    },
                    "roles": [
                        "supplier"
                    ]
                },
                {
                    "id": "GB-COH-03333860",
                    "name": "G4S FACILITIES MANAGEMENT (UK) LIMITED",
                    "identifier": {
                        "legalName": "G4S FACILITIES MANAGEMENT (UK) LIMITED",
                        "scheme": "GB-COH",
                        "id": "03333860"
                    },
                    "address": {
                        "streetAddress": "46 Gillingham Street\nLONDON\nSW1V 1HU\nGB"
                    },
                    "details": {
                        "scale": "large",
                        "vcse": false
                    },
                    "roles": [
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                    ]
                },
                {
                    "id": "GB-COH-03601214",
                    "name": "CHARLES NOVACROFT DIRECT LIMITED",
                    "identifier": {
                        "legalName": "CHARLES NOVACROFT DIRECT LIMITED",
                        "scheme": "GB-COH",
                        "id": "03601214"
                    },
                    "address": {
                        "streetAddress": "Lakeside House\nNN4 7HD\nGB"
                    },
                    "details": {
                        "scale": "sme",
                        "vcse": false
                    },
                    "roles": [
                        "supplier"
                    ]
                },
                {
                    "id": "GB-COH-05548951",
                    "name": "THE CONTACT COMPANY LTD",
                    "identifier": {
                        "legalName": "THE CONTACT COMPANY LTD",
                        "scheme": "GB-COH",
                        "id": "05548951"
                    },
                    "address": {
                        "streetAddress": "Queensgate Grange Road East\nCH41 5FD\nGB"
                    },
                    "details": {
                        "scale": "large",
                        "vcse": false
                    },
                    "roles": [
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                },
                {
                    "id": "GB-COH-07711754",
                    "name": "ResQ Limited",
                    "identifier": {
                        "legalName": "ResQ Limited",
                        "scheme": "GB-COH",
                        "id": "07711754"
                    },
                    "address": {
                        "streetAddress": "Criterion House, 75-81 George Street, Kingston Upon Hull, East Yorkshire, HU1 3BA"
                    },
                    "details": {
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                    "roles": [
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                {
                    "id": "GB-COH-04757301",
                    "name": "ACCENTURE (UK) LIMITED",
                    "identifier": {
                        "legalName": "ACCENTURE (UK) LIMITED",
                        "scheme": "GB-COH",
                        "id": "04757301"
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                    "address": {
                        "streetAddress": "60 QUEEN VICTORIA ST\nEC4N 4TW\nGB"
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                {
                    "id": "GB-COH-01238274",
                    "name": "LIBERATA UK LIMITED",
                    "identifier": {
                        "legalName": "LIBERATA UK LIMITED",
                        "scheme": "GB-COH",
                        "id": "01238274"
                    },
                    "address": {
                        "streetAddress": "5Th Floor Knollys House,17 Addiscombe Road\nCROYDON\nSurrey\nCR0 6SR\nGB"
                    },
                    "details": {
                        "scale": "large",
                        "vcse": false
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                    "roles": [
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                {
                    "id": "GB-COH-05280446",
                    "name": "NHS SHARED BUSINESS SERVICES LIMITED",
                    "identifier": {
                        "legalName": "NHS SHARED BUSINESS SERVICES LIMITED",
                        "scheme": "GB-COH",
                        "id": "05280446"
                    },
                    "address": {
                        "streetAddress": "Phoenix House,Topcliffe Lane, Tingley\nWAKEFIELD\nWest Yorkshire\nWF3 1WE\nGB"
                    },
                    "details": {
                        "scale": "large",
                        "vcse": false
                    },
                    "roles": [
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            "buyer": {
                "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/6sQD8uds",
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                    "status": "active",
                    "date": "2021-07-30T00:00:00+01:00",
                    "datePublished": "2021-08-25T08:17:43+01:00",
                    "value": {
                        "amount": 3500000000,
                        "currency": "GBP"
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                    "suppliers": [
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                            "id": "GB-COH-3122581",
                            "name": "NCO EUROPE LIMITED"
                        },
                        {
                            "id": "GB-COH-07377180",
                            "name": "go-centric ltd"
                        },
                        {
                            "id": "GB-COH-02060289",
                            "name": "TELEPERFORMANCE LIMITED"
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                        {
                            "id": "GB-COH-06908560",
                            "name": "VENTRICA LTD"
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                        {
                            "id": "GB-COH-03017799",
                            "name": "HINDUJA GLOBAL SOLUTIONS UK LIMITED"
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                        {
                            "id": "GB-COH-03923307",
                            "name": "ARVATO LIMITED"
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                        {
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                            "name": "Sitel UK Limited"
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                        {
                            "id": "GB-COH-08460577",
                            "name": "SHARED SERVICES CONNECTED LTD"
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                        {
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                            "name": "TTEC (UK) SOLUTIONS LIMITED"
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                        {
                            "id": "GB-COH-2299747",
                            "name": "Capita Business Services Ltd"
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                        {
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                            "name": "G4S FACILITIES MANAGEMENT (UK) LIMITED"
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                        {
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                            "name": "CHARLES NOVACROFT DIRECT LIMITED"
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                            "name": "THE CONTACT COMPANY LTD"
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                            "name": "ResQ Limited"
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                            "name": "ACCENTURE (UK) LIMITED"
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                            "name": "LIBERATA UK LIMITED"
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                        "endDate": "2026-02-09T23:59:59Z"
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                            "url": "https://www.contractsfinder.service.gov.uk/Notice/4fa7f5c5-9704-4122-9356-e57a5b701de5",
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                            "description": "Contract Notice Transparency Information for Crown Commercial Service Framework Contract",
                            "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/da7b45d0-4830-4ec3-9b14-51b49251fb89",
                            "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
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                            "description": "Authorised Customer List RM6181",
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                            "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
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                            "description": "Contract Notice rights reserved for Crown Commercial Service Framework Agreement",
                            "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/5c557e86-f394-4054-9e64-da3be599c3eb",
                            "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
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                            "documentType": "awardNotice",
                            "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/d92b3680-f8d9-405b-b3e2-16ced90eaca4",
                            "format": "application/zip"
                        },
                        {
                            "id": "8",
                            "documentType": "tenderNotice",
                            "description": "Find A Tender notice",
                            "url": "https://www.find-tender.service.gov.uk/Notice/006901-2021?origin=SearchResults&p=1"
                        },
                        {
                            "id": "9",
                            "documentType": "tenderNotice",
                            "description": "Corrigendum",
                            "url": "https://www.find-tender.service.gov.uk/Notice/006936-2021?origin=SearchResults&p=1"
                        }
                    ]
                }
            ]
        }
    ]
}