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    "uri": "https://www.contractsfinder.service.gov.uk/Published/Notice/releases/1e921630-ddaf-4d84-9e4e-01c0011bdf2f.json",
    "publishedDate": "2025-02-17T11:04:00Z",
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        "name": "Cabinet Office",
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        "uid": "D2",
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    "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
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            "id": "1e921630-ddaf-4d84-9e4e-01c0011bdf2f-826941",
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                "id": "KENT001-DN763612-11252230",
                "title": "SC230157 - Contact Centre Services",
                "description": "Kent County Council are seeking a supplier to provide contact centre services to the residents of Kent to commence April 2026. We are seeking a supplier that will deliver a high quality, value for money and efficient service to the residents of Kent.\r\nThey key outcomes from this contract will be:\r\n•\t24 hours, 7 days a week service provision (essential provision only Out of Hours)\r\n•\tTo be the key telephony service for KCC's customer contacts.\r\n•\tFirst time resolution where possible.\r\n•\tEmergency calls to be answered as a priority \r\n•\tAll contact types to have an answer rate mechanism and target (to be agreed)\r\n•\tKey Performance Indicators to be measured. \r\n•\tA high-quality service which will be measured against a quality framework and relevant targets.\r\n•\tYear on year reduction of non-emergency calls and emails\r\n•\tA contact centre that supports customers in the best interests of the public, harnessing technology to enable them to self- \r\n serve or reach their outcome in the quickest possible way. \r\n\r\nAll Expressions of Interest must be registered via the Kent Business Portal https://www.kentbusinessportal.org.uk/  and all interested candidates must submit a Selection Questionnaire via the Kent Business Portal by noon 19th March 2024. \r\n",
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                    "currency": "GBP"
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                    "id": "GB-CFS-59287",
                    "name": "Kent County Council",
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                        "streetAddress": "County Hall",
                        "locality": "Maidstone",
                        "postalCode": "ME14 1XQ",
                        "countryName": "United Kingdom"
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                        "name": "Kelly Roberts",
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