Published date: 15 January 2021
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Contact management software development services - 72212333
Customer Relation Management software development services - 72212445
System management software development services - 72212781
Configuration management software development services - 72212982
Development software development services - 72212983
Custom software development services - 72230000
Software-related services - 72260000
Location of contract
B4 7ET
Value of contract
£0
Procurement reference
ASTONUNI001-DN513738-03282674
Published date
15 January 2021
Closing date
29 January 2021
Closing time
1:30pm
Contract start date
1 April 2021
Contract end date
31 March 2024
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University's Project Management Office, Digital Services Team and other relevant internal stakeholders to lead the transformation, challenge business processes and implement the technology platform.
The successful bidder must have demonstrable experience of designing and architecting solutions without a proprietary 'IP layer' for a Customer Relationship Management System. This includes workflows which are tailored to the University's requirements and 'future proofed' (implementation may develop beyond the initial scope).
The University's intentions and objectives are to to appoint a single delivery partner that will:
(i) deliver a CRM solution that meets Aston's needs and requirements; and
(ii) has the capability to deliver other solutions and projects on the Dynamics platform (and in this context, the University will consider creating Aston a non-exclusive call off contract with the appointed delivery partner which enables Aston to make direct awards of additional contracts at its sole and absolute discretion)
More information
Links
About the buyer
Contact name
Shirley O'Reilly
Address
Aston University
Aston Triangle
BIRMINGHAM
B4 7ET
England
Website
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Closing: 29 January 2021, 1:30pm