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{"sheet":"Cover","index":0,"n_rows":30,"n_cols":4,"rows_kept":30,"cut":false,"hidden":false,"merged":[[23,1,23,2],[23,3,23,4],[21,1,21,2],[21,3,21,4],[28,1,28,2],[24,1,24,2],[24,3,24,4],[26,1,26,2],[26,3,26,4],[25,1,25,2],[13,3,13,4],[14,3,14,4],[15,3,15,4],[16,3,16,4],[19,1,19,2],[19,3,19,4],[16,1,16,2],[17,3,17,4],[18,1,18,4],[7,1,7,4],[1,1,6,2],[20,1,20,2],[20,3,20,4],[22,1,22,2],[22,3,22,4],[12,1,12,2],[17,1,17,2],[12,3,12,4],[8,1,8,4],[11,1,11,4],[13,1,13,2],[14,1,14,2],[15,1,15,2],[9,1,9,2],[10,1,10,2]]}
[]
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[]
[]
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[]
[null,"Collaborative Performance Framework -  Cover Sheet"]
[null,"Report details"]
[null,"Reporting Period (From Start)"]
[null,"Reporting Period (To End)"]
[null,"Scheme/Project details"]
[null,"Scheme/Project Name"]
[null,"Programme"]
[null,"Scheme Phase (Select)"]
[null,"PCF Stage"]
[null,"Highways England Project Manager"]
[null,"Brief description of work"]
[null,"Supplier and works details"]
[null,"Supplier Name"]
[null,"Contract/Framework"]
[null,"Contract/Framework Lot No. (where applicable)"]
[null,"Works/Task No"]
[null,"NEC Contract Option (where applicable)"]
[null,"Award Value"]
[null,"Award Date"]
[null,"Supplier representative / Position"]
[]
[null,"CPF Database Key:",null,12345]
[null,"(to be entered by Highways England Commercial)"]

{"sheet":"Version","index":1,"n_rows":21,"n_cols":5,"rows_kept":21,"cut":false,"hidden":false,"merged":[[8,3,8,4],[9,1,9,2],[18,3,18,4],[20,3,20,4],[19,3,19,4],[1,1,6,2],[1,3,6,4],[7,1,7,4],[17,3,17,4],[15,3,15,4],[16,3,16,4],[10,1,10,2],[10,3,10,4],[11,1,11,4],[12,3,12,4],[13,3,13,4],[14,3,14,4],[8,1,8,2]]}
[]
[]
[]
[]
[]
[]
[]
[null,"Collaborative Performance Framework - Version Control"]
[null,"Owner",null,"Supplier Performance and Customer Team"]
[null,"Version",null,"4.0 -",{"$f":"'Ref Sheet'!E4","v":"CDF Lot 2 Light"}]
[]
[null,"Revisions"]
[null,"Date","Version","Notes"]
[null,"2016-03-31",1,"Full toolkit "]
[null,"2016-10-01",2,"Bi-annual refresh"]
[null,"2016-10-17",2.1,"Corrections to formulas within Summary sheet"]
[null,"2016-12-12",2.2000000000000002,"Corrections to multiple formulas"]
[null,"2017-03-31",3,"Bi-annual refresh"]
[null,"2017-07-12",3.1,"Corrections to formulas and scope"]
[null,"2017-10-01",3.2,"Bi-annual refresh"]
[null,"2018-04-01",4,"Bi-annual refresh"]

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[]
[]
[]
[]
[]
[]
[]
[null,"Collaborative Performance Framework -  Guidance Notes"]
[null,"1. Introduction to the Collaborative Performance Framework (CPF)"]
[null,"i)","Highways England has made a strong commitment to long-term collaborative relationships with the supply chain and we need to ensure that the benefits of these relationships are maximised for all, driving sustainable and ethical performance. Performance Management should be used to underpin continuous improvement within a collaborative working process. The CPF is reflection of both the suppliers and the project teams as a whole."]
[null,"ii)","Collaborative Performance is Highways England's system for performance measurement; all Highways England contracts will implement performance measurement in accordance with the principles established through the CPF. Effective performance measurement on Highways England contracts should be viewed as a collaborative effort between Highways England and Supplier. "]
[null,"iii)","CPF is made up of six themes: Health & Safety, Customer & Stakeholder, Sustainability, Quality, Time and Cost. Themes are subdivided into Measures, which are composed of one or more Metrics that are a balance of inputs and outputs and involve all key members of the Integrated Project Team. Client Performance is measured against relevant aspects of the same six themes.  "]
[null,"iv)","A CPF return is required to be completed and submitted every three months. On the 7th working day for designers and 10th working day for construction or as otherwise specified by the Supplier Performance Manager. A CPF submission is normally required where the value invoiced is greater than £10,000 in the three month period, or when six months have elapsed since the last CPF submission. Any other scenario must be discussed and agreed with the Supplier Performance Team. Decisions made without the suppler performance team’s involvement may not be upheld and may result in a score of 0 for no data if no CPF is received when required. "]
[null,"v)","The Project Manager is required to make the initial assessment of CPF and collaborate with the Supplier in agreeing the scores they feel are reflective. A new tab has been added to the toolkit for the Project Manager to complete their assessment of the supplier’s performance in detail, which must be completed before submission to the performance team"]
[null,"2. Process and Principles"]
[null,"i)","General Principles  \n-All submission/emails should be titled as follow [scheme name][year][period][supplier name/JV name ][task order][version] CPF.\n-If a CPF Submission is received with the incorrect title this will be rejected and returned. Non- compliance to process this must be corrected and returned within 24 hours.\n- The Supplier undertakes an evidence-based self-assessment of their performance for each metric, taking into account the Scope/Methodology, Scoring Guidance, and any additional guidelines (where specified). The scores permitted within the toolkit are 0, 2, 4, 6, 8, 10 and n/a. \n- The scoring criteria varies depending on the metric type; there is a combination of numeric metrics with defined scoring ranges driven by Highways England targets and qualitative metrics which are assessed against other defined criteria.\n- Metrics with Subject Matter Expert (SME) the SME administers the definition of business process and will have the final decision on scores to ensure consistency across all projects \n- supplementary evidence is required for all metrics. The format is not prescriptive but it has to be accessible and made available upon request to Highways England Project Managers and Performance Managers (i.e. via email attachments or shared collaborative communication tools). This should not be provided in a format where there is an expiry date to access the information.\n-Client feedback requires comment for all scores \n- CPF evidence is reset at the beginning of a new governance phase (and at Open For Traffic) for civils work and, therefore, no evidence can be used from a previous phase. Evidence also resets at the start of a new task/package order. Evidence has to be verifiable/accessible by the Project Manager/Sponsor and auditable by the Performance Managers\n- The CPF Toolkit is refreshed on a 6 monthly basis for continuous improvement purposes.\n- CPF templates and guidance are hosted in the Commercial Performance section of the Highways England Supply Chain Portal: https://supplychainportal.highways.gov.uk.  Please contact supplychainportal@highwaysengland.co.uk for details on registration.\n- The most up to date toolkits will be shared on the Supply Chain Portal it is important that the current version is used, please note any previous versions will be returned and be requested to be submitted on the current version. \n"]
[null,"ii)","Score of 6: Meeting Expectations \n- The 6 score for each metric is calibrated to align with Highways England's Performance Specification and contractual requirements, such that the tasks instructed by Highways England are completed to a satisfactory level. This means that tender undertakings and quality promises are being delivered and best practice is shared with other contracts the Supplier has with Highways England, including best practice from previous contracts."]
[null,"iii)","Scores above 6: General Principles \n- Unless it is a defined numeric scoring metric, to achieve a score of 8 all the requirements for a 6 must be met as well as all the criteria for an 8. Similarly, to achieve a score of 10 all the criteria for a 6 and an 8 must be met as well as all the criteria for a 10.\n- Therefore, meeting all of the criteria for an 8 or 10 may not be enough if one or more of the criteria for a 6 (or lower score) have not been met for that area of work. \n.\n"]
[null,"iv)","Scores above 6: Qualitative Metrics\n- As a general rule, scores of 8 and 10 on the qualitative-type metrics are achieved by demonstrating added value, continuous improvement and collaborative working to a level which is above and beyond contractual requirements. This is typical in metrics 1.4a, 2.1a, 2.1c, 3.2b, 4.2c, 4.4c, 5.4a and 5.5a (N.B. not all will be applicable on a particular contract). "]
[null,null,"Period of Measurement\n- Scores from 0-6 reflect performance over the current Phase of the Contract (or whole contract to date if there aren't distinct Governance phases) unless otherwise specified in the metric Period description.\n- Scores of 8-10 require a piece of evidence or case study from the period you are reporting only each example can be used for 2 CPF reporting periods once this has accepted unless otherwise stated.\n- Agreed 8 and 10 scores on relevant metrics can be rolled over from the previous submission for the specified period if there has been no change in overall circumstance. However a different score might be agreed if there is an emerging performance concern in the period, or if a previous oversight is identified.\n"]
[null,null,"Evidence and Case Study Requirements\n- Evidence and case studies must demonstrate additional work being undertaken beyond the contract brief, an example of notable best practice, and/or the generation of tangible benefits.- This work/best practice must not have any associated Early Warning Notice/changes/CE/SREs submitted which increases the task/package order prices.\n - Best practice examples must not already be in use or recycled from another project, and not impractical to implement.- Notable best practice constitutes ideas that are accepted as a unique approach by Highways England. It is not merely evidence of cost/efficiency savings or value engineering ideas. \n- Where a metric specifies that the example must be 'accepted as notable best practice by the appropriate Highways England team', the appropriate team will be specified in the metric description. It is a condition that written proof must be supplied from the relevant team confirming the acceptance of your evidence/case study as best practice/ tangible benefit. It is the responsibility of the supplier to obtain written confirmation of this team's agreement/concurrence and submit this with the CPF submission.\n- Where a metric specifies that the example must have been 'deployed on a contract delivered by another Supplier' this must be another Highways England contract. It is the responsibility of the supplier to obtain written confirmation and submit this with the CPF submission.- Evidence and case studies must clearly and concisely demonstrate how the example meets all of the scoring criteria requirements. Where multiple examples are provided, only the first one will be assessed. Clarification may be requested if needed to support the proposed scores. \n"]
[null,"v)","Scores below 6: General Principles\n - For metric scores below 6, improvement actions and timescales must be set as part of a remediation plan to show how performance will be improved. Provision of a remediation plan becomes a key deliverable for the subsequent reporting period.\n- Scores of 4 generally demonstrate at least one aspect is unacceptable to the extent that a response is required from the Supplier project team. \n- Scores of 2 generally demonstrate at least one aspect is unacceptable to the extent that significant improvement is required, including a response from the Supplier Project Director. \n- Scores of 0 generally demonstrate at least one aspect is unacceptable to the extent that major improvement is required by the Supplier; this requires a response from the Supplier Senior Director.  "]
[null,"vi)","No Data and Zero Scores  Zero scores for 'No data' include the following scenarios:\n- If a return is not submitted with the correct title we will score the whole return as No Data which attracts the score of zero. \n- Metrics that are mandatory but for which no data is provided default to a score of zero.\n- If back up data is not made available when requested, the relevant section will be scored as No Data which attracts the score of zero.\n- If a return is not submitted on time we will score the whole return as No Data which attracts the score of zero, unless agreement to extend the deadline has been given by Supplier Performance before the end of the reporting period. \n- If one or more metrics are considered to be N/A and this is not covered by a scenario specified in the metric Scope/Methodology then this must be agreed with Supplier Performance before the end of the reporting period, otherwise it will be scored zero.\n"]
[null,"vii)","Aggregation and Calculation of Scores\n- Metric scores are aggregated into Measure scores. If all metrics score 6 or above then all the requirements of the measure have been met therefore the highest metric score is used, but if any metrics score below 6 then all the requirements of the measure have not been met so the lowest metric score is used.\n- Measure scores are aggregated into an Overall score (on the Summary sheet) by taking an average of all applicable Measures."]
[null,"3. Using the CPF Toolkit"]
[null,"i)","Cover Enter data on the front sheet and the key information will populate throughout the toolkit. Once completed the first time, the Reporting Period is the only field which will need regular updating. This must be completed fully for every submission."]
[null,"ii)","Version  There are different versions of CPF tailored to different contract types. If you have any questions about which version to use, contact Supplier Performance. The newest versions will be on the supplier Portal (see general principles)"]
[null,"iii)","Scoring  Each metric has one or more evidence boxes which should be completed, using the drop-down lists where provided. The assessed score for that metric is calculated automatically based on that evidence. Cells to be completed by the user are shaded light green. If a N/A score is being proposed, enter 'N/A' in all relevant green cells (although note the 'N/A' requirement specified in the No Data/Zero Scores guidance). "]
[null,"iv)","Explanation boxes  These should be used to cite evidence and explain exceptions in the scoring. Text should be kept to a minimum and solely focussed on the scoring criteria and requirements. This will be a summary of the evidence the supplier will need to state where the actual evidence for the metric can be found should Highways England want to review further."]
[null,"v","Client Feedback  This feedback should be scored in a similar way to the Supplier performance indicators using the Scoring Criteria as a guide. Evidence will only need to be provided for scores of 2 or 10 but you are expected to provide meaningful commentary for scores 4 to 8."]
[null,"4. Submission and Agreement of Scores"]
[null,"i)","Submission\n- A CPF submission is required by Working Day 7 for Consultants and Service Contracts and Working Day 10 for Contractors after the reporting period end date.\n- All submissions (compressed as a zip file, with naming format 'Scheme_Supplier_Phase_CPF_Reporting period') should be sent to the Highways England Project Manager/Sponsor and the following email address: "]
[null,null,"supplierperformance@highwaysengland.co.uk"]
[null,"ii)","Highways England Review and Clarifications\n- The Highways England Project Manager will review the submission before it is sent on working day 7/10 to supplier performance.  \n- The Performance Manager will allow the Supplier to provide any clarifications if they believe the evidence has not been correctly presented this must be completed within 4 days of the submission being returned without exception. \n- The Highways England score will be treated as final where Suppliers fail to return their submissions by the clarification deadline date; in some circumstances this may result in a score of zero.\n- Scores cannot be agreed between the Highways England Project Manager/Sponsor and the Supplier: Commercial input is essential to ensure robustness and consistency but comments will be considered when assessing.\n"]
[null,"iii)","Moderation and Agreement of Scores \n- Commercial Performance moderates the reviewed scores centrally, to ensure that the scoring criteria are applied consistently by Suppliers, Project Managers/Sponsors and Performance Managers.\n- Agreed scores will be confirmed by Commercial Performance and accepted for inclusion in the Commercial scores database.\n-Moderated scores will aim to be returned to suppliers within 2 months of submission. "]
[null,"iv)","Scoring Disagreements  In circumstances where the Supplier, Highway England Project Manager/Sponsor or Performance Manager disagree on the score awarded, it will be escalated to the Head of Performance who will consult with SROs as appropriate to resolve any disputes."]
[null,"5. Additional Information"]
[null,"i)","Scores History Sheet  This is a hidden optional sheet which Suppliers can use to track their agreed scores. To use this feature, unhide the sheet then copy scores from the Summary sheet and paste in (as values only).\n[NB - This feature is currently unavailable and will be reinstated in future iterations]."]
[null,"ii)","Approach to Scoring Numeric Metrics Metrics that include in-month assessment data such as financial forecasting, etc. should use the latest month's results to reflect the cumulative nature of the scoring. For example: a May to July CPF submission would use the April to June forecasting, actual and/or accrual data."]
[null,"iii)","Retrospective Scoring Changes  Aside from exceptional circumstances, accepted scores will not be revised retrospectively but cumulative ('rolled over') scores can be reassessed in each period and a different score can be agreed."]
[null,"iv)","Impact of New Highways England Processes Where Highways England introduces new processes or revises existing ones, Performance Managers will take a view on applicability and/or any impact on the toolkit."]
[null,"v)","Subcontracting Arrangements  The CPF applies to the named supplier and their supply chain, therefore the performance of subcontracted suppliers is within the scope of the CPF scoring."]
[null,"vi)","For any further Information contact your Commercial Performance Manager by email via the email address above (see note 4i)."]
[null,"6. Glossary"]
[null,"AIRSWeb",null,"Accident and Incident Reporting System"]
[null,"AMOR",null,"Asset Maintenance and Operational Requirements"]
[null,"BIM",null,"Building Information Modelling"]
[null,"CBH",null,"Constructing Better Health "]
[null,"CBM","CBM","Collaboration Behavioural Maturity"]
[null,"CCS","CCS","Considerate Constructors Scheme"]
[null,"CDF","CDF","Collaborative Delivery Framework"]
[null,"CE","CE","Compensation Event"]
[null,"Construction Phase","Construction Phase","Major Projects PCF Stage 6"]
[null,"CPF ","CPF ","Collaborative Performance Framework"]
[null,"CPI","CPI","Cost Performance Index. CPI reflects the current project cost efficiency"]
[null,"CRaMS","CRaMS","Commercial Reporting and Monitoring System (CRaMS) - Highways England commercial  reporting profoma"]
[null,"Development Phase","Development Phase","Major Projects PCF Stage 3-5"]
[null,"DfT","DfT","Department for Transport"]
[null,"DLOA","DLOA","Detailed Local Operating Agreement"]
[null,"EDIT","EDIT","Equality, Diversity and Inclusion Tool"]
[null,"EIMM","EDIT","Efficiency and Inflation Monitoring Manual"]
[null,"EVM","EVM","Earned Value Management"]
[null,"FTE","FTE","Full-Time Equivalent"]
[null,"IAMIS","IAMIS","Integrated Asset Management Information System"]
[null,"IAN","IAN","Interim Advice Note"]
[null,"IAP",null,"Inclusion Action Plan"]
[null,"IDC","HIB","Investment Decision Committee"]
[null,"KPI","KPI","Key Performance Indicator"]
[null,"NCR",null,"Non Conformity Report "]
[null,"NEC3","NEC3","New Engineering and Construction contracts - suite of industry-standard contracts"]
[null,"NIU","NIU","National Intelligence Unit (within Highways England)"]
[null,"NRUSS","NRUSS","National Road Users' Satisfaction Survey"]
[null,"OFT","OFT","Open for Traffic"]
[null,"P3M3","P3M3","Portfolio, Programme and Project Management Maturity Mode"]
[null,"PBA","PBA","Project Bank Account"]
[null,"PCF","PCF","Project Control Framework"]
[null,"PI","PI","Performance Indicator"]
[null,"PPN","PPN","Procurement Policy Note"]
[null,"QMP","QMP","Quality Management Points"]
[null,"RFQ",null,"Request for Quotation"]
[null,"RIDDOR","RIDDOR","Reporting of Injuries, Diseases and Dangerous Occurrences Regulations"]
[null,"RIS","RIS","Road Investment Strategy"]
[null,"RMQA","RMQA","Risk Management Quality Assessment"]
[null,"RtB","RtB","Raising the Bar"]
[null,"SLA","SLA","Service Level Agreement"]
[null,"SLCI","SLCI","Simplified Lean Capability Index"]
[null,"SME","SME","Small and Medium-sized Enterprises"]
[null,"SPI","SPI","Schedule Performance Index. SPI reflects the current project schedule efficiency."]
[null,"SRE","SRE","Strategic Risk Event"]
[null,"SRN","SRN","Strategic Road Network"]
[null,"SRO","SRO","Senior Responsible Owner"]
[null,"TQ",null,"Technical Query"]
[null,"WLC","WLC","Whole Life Costs"]

{"sheet":"1 H&S","index":3,"n_rows":53,"n_cols":12,"rows_kept":53,"cut":false,"hidden":false,"merged":[[19,8,24,8],[7,1,7,8],[19,1,24,3],[19,4,24,4],[19,5,24,5],[13,1,13,2],[13,3,13,8],[15,1,15,2],[15,3,15,8],[17,1,17,3],[18,1,18,8],[11,1,11,2],[11,3,11,8],[14,1,14,8],[12,3,12,8],[12,1,12,2],[1,11,1,12],[2,11,2,12],[3,11,3,12],[4,11,4,12],[5,11,5,12],[1,6,1,8],[2,6,2,8],[3,6,3,8],[4,6,4,8],[10,1,10,2],[10,3,10,8],[8,1,8,2],[9,1,9,2],[9,3,9,8],[5,6,5,8],[6,6,6,8],[8,3,8,8],[33,3,33,8],[35,3,35,8],[38,1,38,2],[26,1,26,8],[27,7,27,8],[27,2,27,6],[28,3,28,8],[30,3,30,8],[38,3,38,8],[32,1,32,8],[33,1,33,2],[36,3,36,8],[34,1,34,2],[34,3,34,8],[35,1,35,2],[36,1,36,2],[50,3,50,8],[51,3,51,8],[37,1,37,2],[37,3,37,8],[41,4,46,4],[41,5,46,5],[41,8,46,8],[40,1,40,3],[41,1,46,3],[49,7,49,8],[49,2,49,6],[47,1,47,8],[48,1,48,8]]}
[]
[null,null,null,"Scheme / Contract","Scheme / Contract",null,{"$f":"+IF(Cover!$D$13=\"\",\"\",Cover!$D$13)","v":""}]
[null,null,null,"Supplier","Supplier",null,{"$f":"+IF(Cover!$D$20=\"\",\"\",Cover!$D$20)","v":""}]
[null,null,null,"Works/Task No","Work Type / Ref.",null,{"$f":"IF(Cover!$D$23=\"\",\"\",Cover!$D$23)","v":""}]
[null,null,null,"Scheme Phase","Scheme Phase",null,{"$f":"+IF(Cover!$D$15=\"\",\"\",Cover!$D$15)","v":""}]
[null,null,null,"Reporting Period (Start)","Reporting Period (Start)",null,{"$f":"+IF(Cover!$D$10=\"\",\"\",\"\"&Cover!$D$10&\" \"&Cover!$E$10)","v":""}]
[null,null,null,"Reporting Period (End)","Reporting Period (End)",null,{"$f":"+IF(Cover!$D$11=\"\",\"\",\"\"&Cover!$D$11&\" \"&Cover!$E$11)","v":""}]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,"1.1 H&S",null,"Effective management of workforce health and safety",null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,"Links to strategy",null,"Raising the Bar: taking action to prevent issues before incidents arise.",null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,"Intended outcome",null,"Action to prevent incidents through assessment of occupational health issues; enhanced H&S process & control.",null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,"Scope and Methodology",null,"The Supplier manages both health and safety of the workforce through management arrangements, workforce communication, documentation, office / welfare facilities, housekeeping, management of traffic, mobile plant and vehicles and occupational health initiatives. This contributes towards meeting the Highways England Performance Indicator: Accident Frequency Rate for construction and maintenance workers.",null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,"1.1d",null,"i) Suppliers need to ensure that they are aware of who on their site/task, relative to Occupational Health, is in a ‘safety critical’ (SC) or ‘non-safety critical’ (NSC) role, and who has been subjected to the appropriate level of health assessment in accordance with Constructing Better Health (CBH).  The level of assessment required must meet the definition of the SC and NSC assessment in line with the CBH Assessment Matrix. Each project will keep a running total of their total workforce including all subcontractors, and the number of that workforce that have been subjected to the relevant health assessment in accordance with CBH, measured within one month of them having commenced work on the project.  \nii) In the Development or Options phases this metric will apply to only staff who will be working on the Highways England network (e.g.. go out onto a site, conduct a survey on the network, traffic counts etc.) as defined in IAN 128, in which case the scoring targets only apply to those staff. Otherwise the metric can be marked n/a.",null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,"Example evidence sources",null,"AIRSWeb records on sign-off of incidents and H&S inspection documentation. Occupational Health/training/induction records",null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,"Period",null,null,null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,"1.1d",null,"This metric reflects cumulative performance over the current Phase.",null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,1.1000000000000001,"1.1d"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,"1.1d) Extent of workforce subject to suitable health assessment",null,null,"Lead","Quantitative","No Data",0,{"$f":"H28","v":0},null,1.1000000000000001,"1.1d"]
[null,null,null,null,null,null,"<80% of staff have all CBH Red mandatory and safety critical health checks",2,null,null,1.1000000000000001,"1.1d"]
[null,null,null,null,null,null,"≥80% of staff have all CBH Red mandatory and safety critical  health checks",4,null,null,1.1000000000000001,"1.1d"]
[null,null,null,null,null,null,"100% of staff have all CBH Red mandatory and safety critical health checks",6,null,null,1.1000000000000001,"1.1d"]
[null,null,null,null,null,null,"100% of staff have all CBH Amber Good Practice health assessments",8,null,null,1.1000000000000001,"1.1d"]
[null,null,null,null,null,null,"100% of staff have all CBH Green Best Practice health assessments",10,null,null,1.1000000000000001,"1.1d"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,"Evidence",null,null,null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,"1.1d)","Extent of workforce subject to suitable health assessment:",null,null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,"Explanation of issues (by exception)","1.1d)",null,null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,"Highways England Comments","1.1d)",null,null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"1.1d"]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,1.2,"1.2a"]
[null,"1.2 H&S",null,"Minimise accidents",null,null,null,null,null,null,1.2,"1.2a"]
[null,"Links to strategy",null,"Performance Indicator: The Accident Frequency Rate (AFR) for construction and maintenance workers, and for Customer Operations.",null,null,null,null,null,null,1.2,"1.2a"]
[null,"Intended outcome",null,"Maintaining high profile of H&S incidents through performance measurement.",null,null,null,null,null,null,1.2,"1.2a"]
[null,"Scope and Methodology",null,"Measure the frequency of accidents, incidents and incursions.\ni) The RIDDOR incident frequency rate per 100,000 hours worked is calculated on a rolling 12 month basis in line with HSE guidance.\nii) All supply chain contractors are required to record hours worked on their project, contract, Area or account, on behalf of Highways England, on AIRSweb, for the previous month by the close of business on working day 1.\niii) This metric is not applicable for the first 5,000 hours logged on Airsweb unless a RIDDOR incident occurs",null,null,null,null,null,null,1.2,"1.2a"]
[null,"Example evidence sources",null,"Supplier's accident and incident statistics, AIRSweb.",null,null,null,null,null,null,1.2,"1.2a"]
[null,"Period",null,"The metric is cumulative during the first 12 months of the contract. Following this the measure reflects performance on a rolling 12 month basis ending in the last month of the reporting period.  ",null,null,null,null,null,null,1.2,"1.2a"]
[null,null,null,null,null,null,null,null,null,null,1.2,"1.2a"]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,1.2,"1.2a"]
[null,"1.2a)  RIDDOR AFR over rolling 12 months",null,null,"Lag","Quantitative","No Data",0,{"$f":"IF(H50=\"N/A\",\"N/A\",IF(H50=\"\",0,IF(H50>0.13,2,IF(H50>0.08,4,IF(H50>0.03,6,IF(H50>0,8,IF(H50=0,10,\"Error, check input below\")))))))","v":0},null,1.2,"1.2a"]
[null,null,null,null,null,null,"AFR > 0.13",2,null,null,1.2,"1.2a"]
[null,null,null,null,null,null,"0.13 ≥ AFR > 0.08",4,null,null,1.2,"1.2a"]
[null,null,null,null,null,null,"0.08 ≥ AFR > 0.03",6,null,null,1.2,"1.2a"]
[null,null,null,null,null,null,"0 < AFR ≤ 0.03",8,null,null,1.2,"1.2a"]
[null,null,null,null,null,null,"AFR = 0",10,null,null,1.2,"1.2a"]
[null,null,null,null,null,null,null,null,null,null,1.2,"1.2a"]
[null,"Evidence",null,null,null,null,null,null,null,null,1.2,"1.2a"]
[null,"1.2a)","RIDDOR AFR:",null,null,null,null,null,null,null,1.2,"1.2a"]
[null,"Explanation of issues (by exception)","1.2a)",null,null,null,null,null,null,null,1.2,"1.2a"]
[null,"Highways England Comments","1.2a)",null,null,null,null,null,null,null,1.2,"1.2a"]
[null,null,null,null,null,null,null,null,null,null,1.2,"1.2a"]

{"sheet":"3 C&S","index":4,"n_rows":112,"n_cols":12,"rows_kept":112,"cut":false,"hidden":false,"merged":[[66,3,66,8],[38,1,38,8],[41,1,41,8],[34,1,34,8],[73,3,73,8],[35,1,35,2],[6,6,6,8],[1,6,1,8],[15,1,15,8],[11,1,11,8],[12,1,12,2],[12,3,12,8],[13,1,13,8],[14,1,14,2],[46,3,46,8],[20,8,25,8],[20,1,25,3],[20,4,25,4],[20,5,25,5],[30,3,30,8],[32,3,32,8],[28,1,29,1],[28,7,29,8],[9,1,9,2],[9,3,9,8],[10,1,10,2],[10,3,10,8],[7,1,7,8],[8,1,8,2],[8,3,8,8],[14,3,14,8],[1,11,1,12],[2,6,2,8],[2,11,2,12],[3,6,3,8],[3,11,3,12],[4,6,4,8],[4,11,4,12],[5,6,5,8],[5,11,5,12],[49,4,54,4],[63,1,63,8],[16,1,16,2],[16,3,16,8],[18,1,18,3],[64,2,64,6],[64,7,64,8],[36,1,36,2],[36,3,36,8],[37,1,37,2],[37,3,37,8],[35,3,35,8],[29,2,29,4],[39,3,39,8],[39,1,39,2],[40,1,40,2],[40,3,40,8],[43,1,43,2],[43,3,43,8],[42,1,42,2],[42,3,42,8],[28,2,28,4],[27,1,27,8],[46,1,46,2],[88,1,93,3],[88,4,93,4],[88,5,93,5],[88,8,93,8],[102,1,102,8],[84,3,84,8],[74,1,74,2],[76,1,76,8],[77,3,77,8],[78,3,78,8],[79,1,79,8],[80,3,80,8],[81,3,81,8],[82,1,82,8],[83,3,83,8],[95,1,100,3],[95,4,100,4],[95,5,100,5],[95,8,100,8],[44,1,44,8],[45,1,45,2],[45,3,45,8],[86,1,86,3],[75,3,75,8],[48,1,48,3],[56,5,61,5],[56,8,61,8],[49,5,54,5],[49,8,54,8],[56,1,61,3],[56,4,61,4],[75,1,75,2],[74,3,74,8],[73,1,73,2],[72,1,72,8],[67,3,67,8],[66,1,67,1],[69,3,69,8],[69,1,70,1],[70,3,70,8],[65,2,65,6],[65,7,65,8],[49,1,54,3],[106,2,106,6],[106,7,106,8],[107,1,108,1],[108,3,108,8],[110,1,111,1],[111,3,111,8],[103,2,103,6],[103,7,103,8],[104,1,106,1],[104,2,104,6],[105,2,105,6],[104,7,104,8],[105,7,105,8],[110,3,110,8],[107,3,107,8],[109,1,109,8]]}
[]
[null,null,null,"Scheme / Contract","Scheme / Contract",null,{"$f":"+IF(Cover!$D$13=\"\",\"\",Cover!$D$13)","v":""}]
[null,null,null,"Supplier","Supplier",null,{"$f":"+IF(Cover!$D$20=\"\",\"\",Cover!$D$20)","v":""}]
[null,null,null,"Works/Task No","Work Type / Ref.",null,{"$f":"IF(Cover!$D$23=\"\",\"\",Cover!$D$23)","v":""}]
[null,null,null,"Scheme Phase","Scheme Phase",null,{"$f":"+IF(Cover!$D$15=\"\",\"\",Cover!$D$15)","v":""}]
[null,null,null,"Reporting Period (Start)","Reporting Period (Start)",null,{"$f":"+IF(Cover!$D$10=\"\",\"\",\"\"&Cover!$D$10&\" \"&Cover!$E$10)","v":""}]
[null,null,null,"Reporting Period (End)","Reporting Period (End)",null,{"$f":"+IF(Cover!$D$11=\"\",\"\",\"\"&Cover!$D$11&\" \"&Cover!$E$11)","v":""}]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,null,3.1]
[null,"3.1 Customer & Stakeholder",null,"Minimise Customer Delay",null,null,null,null,null,null,null,3.1]
[null,"Links to strategy",null,"Road Investment Strategy (RIS) Performance Specification KPIs: Incident Management: the percentage of motorway incidents cleared within one hour; Average delay (time lost per vehicle per mile).  Highways England Transformation theme - Deliver Service to Customers and Communities.",null,null,null,null,null,null,null,3.1]
[null,"Intended outcome",null,"Improved customer experience and reduced economic impact of incidents",null,null,null,null,null,null,null,3.1]
[null,"Scope and Methodology",null,null,null,null,null,null,null,null,null,3.1]
[null,"3.1k",null,"i) Network availability is a Highways England KPI.  Major schemes are required to clear 85% of incidents within 1 hour (includes Heavy Vehicles and Light Vehicles). Any exceptions to these requirements based on size and scope of the task are to be agreed with Commercial Performance.\nii) Recovery time is the time from the Project team receiving the call from the local control centre to the time when the vehicle has been cleared from blocking a live lane. Where Police or other relevant authority are leading on the incident, measurement commences from the time responsibility is handed over to the Supplier.\niii) Any vehicle providing a blockage to a network live lane should be included in this metric.",null,null,null,null,null,null,"3.1k",3.1]
[null,"Example evidence sources",null,null,null,null,null,null,null,null,null,3.1]
[null,"3.1k",null,"Data generated by scheme for input to Project Dashboard",null,null,null,null,null,null,"3.1k",3.1]
[null,"Period",null,null,null,null,null,null,null,null,null,3.1]
[null,"3.1k",null,"The metric is cumulative during the first 12 months of the contract. Following this the metric reflects performance on a rolling 12 month basis ending in the last month of the reporting period.  ",null,null,null,null,null,null,"3.1k",3.1]
[null,null,null,null,null,null,null,null,null,null,null,3.1]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,null,3.1]
[null,null,null,null,null,null,null,null,null,null,"3.1j",3.1]
[null,"3.1k) Incident clearance within 1 hour",null,null,"Lag","Quantitative","No data",0,{"$f":"IF(H29=\"\",0, IF(H29=\"N/A\",\"N/A\",IF(ROUND(H29,3)<0.8,2,IF(ROUND(H29,3)<0.85,4,IF(ROUND(H29,3)<0.9,6,IF(ROUND(H29,3)<0.95,8,IF(ROUND(H29,3)<=1,10,\"Error - check input below\")))))))","v":0},null,"3.1k",3.1]
[null,null,null,null,null,null,"<80%",2,null,null,"3.1k",3.1]
[null,null,null,null,null,null,"80-84.9%",4,null,null,"3.1k",3.1]
[null,null,null,null,null,null,"85-89.9%",6,null,null,"3.1k",3.1]
[null,null,null,null,null,null,"90-94.9%",8,null,null,"3.1k",3.1]
[null,null,null,null,null,null,"95-100%",10,null,null,"3.1k",3.1]
[null,null,null,null,null,null,null,null,null,null,"3.1k",3.1]
[null,"Evidence",null,null,null,null,null,null,null,null,null,3.1]
[null,"3.1k)","Number of incidents:",null,null,null,null,{"$f":"IF(AND(G29=\"N/A\",G30=\"N/A\"),\"N/A\",IF(ISERROR((G30)/(G29)),\"\",(G30)/(G29)))","v":""},null,null,"3.1k",3.1]
[null,null,"Number of incidents cleared within deadlines:",null,null,null,null,null,null,null,"3.1k",3.1]
[null,"Explanation of issues (by exception)","3.1k)",null,null,null,null,null,null,null,"3.1k",3.1]
[null,null,null,null,null,null,null,null,null,null,null,3.1]
[null,"Highways England Comments","3.1k)",null,null,null,null,null,null,null,"3.1k",3.1]
[null,null,null,null,null,null,null,null,null,null,null,3.1]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,null,3.2]
[null,"3.2 Customer & Stakeholder",null,"Customer & Stakeholder management",null,null,null,null,null,null,null,3.2]
[null,"Links to strategy",null,"Highways England Delivery Plan - Deliver Service to Customers and Communities.",null,null,null,null,null,null,null,3.2]
[null,"Intended outcome",null,"Enhancing the experience of key stakeholders and supporting a lasting legacy (social, environmental, or economic) from our improvement of the asset/product/service. ",null,null,null,null,null,null,null,3.2]
[null,"Scope and Methodology",null,null,null,null,null,null,null,null,null,3.2]
[null,"3.2a",null,"i) The Considerate Constructors Scheme (CCS) is a national initiative to improve the image of Construction industry. All Highways England Construction sites must register with the Scheme to be monitored against their Code of Considerate Practice, designed to encourage best practice.\nii) To be scored  n/a where no assessment has taken place in period.\n",null,null,null,null,null,null,"3.2a",3.2]
[null,"3.2b",null,"i) Customers & Stakeholders include (but are not limited to) local communities, road users, general public, media, Public Inquiry team, DfT, Statutory Undertakers, Transport Focus, as appropriate to the contract.\nii) Customer & Stakeholder engagement must not be treated as an administrative or peripheral activity.\niii) For schemes in construction where the contractor is the owner of the Stakeholder Management Plan, the designer will input/contribute and take an active role in development/implementation.\niv) Tangible benefits are likely to cover an innovation, product or service that was not in scope or establishes a legacy which is something that has value to the stakeholder beyond the lifecycle of the project (e.g.. a policy, asset, or process).\nv) The 'appropriate team' for validating benefits in this metric can vary depending on the nature of the example being cited. In some cases it would be the HE Project Team. It is the responsibility of the supplier to obtain written confirmation of this team's agreement/concurrence and submit this with the CPF submission.",null,null,null,null,null,null,"3.2b",3.2]
[null,"Example evidence sources",null,null,null,null,null,null,null,null,null,3.2]
[null,"3.2a",null,"Considerate Constructors Scheme (CCS) assessment results.\n",null,null,null,null,null,null,"3.2a",3.2]
[null,"3.2b",null,"Stakeholder Management Plan, PCF Products, Communications Plan, General feedback from external stakeholders, Media engagement, Proactive nature of planned communications, Timeliness and completeness of communications, Methodology for requesting and acting on feedback, Clarity of accountability and responsibility, Involvement in making relevant information available to the public, Draft Orders, Public Consultation and Public Inquiry, Road User routine updates, Green/Red claims, Project records, Correspondence.",null,null,null,null,null,null,"3.2b",3.2]
[null,"Period",null,null,null,null,null,null,null,null,null,3.2]
[null,"3.2a",null,"Reflects performance during the reporting period",null,null,null,null,null,null,"3.2a",3.2]
[null,"3.2b",null,"This metric reflects cumulative performance over the current phase for scores up to 6. Scores of 8 and 10 require a piece of evidence or case study from the past six months.",null,null,null,null,null,null,"3.2b",3.2]
[null,null,null,null,null,null,null,null,null,null,null,3.2]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,null,3.2]
[null,"3.2a) Considerate Constructors Scheme Score",null,null,"Lead","Quantitative","No data",0,{"$f":"IF(H65=\"\",0,IF(H65=\"N/A\",\"N/A\",IF(H65<31,2,IF(H65<37,4,IF(H65<41,6,IF(H65<46,8,10))))))","v":0},null,"3.2a",3.2]
[null,null,null,null,null,null,"30 or less",2,null,null,"3.2a",3.2]
[null,null,null,null,null,null,"31-36",4,null,null,"3.2a",3.2]
[null,null,null,null,null,null,"37-40",6,null,null,"3.2a",3.2]
[null,null,null,null,null,null,"41-45",8,null,null,"3.2a",3.2]
[null,null,null,null,null,null,"46-50",10,null,null,"3.2a",3.2]
[null,null,null,null,null,null,null,null,null,null,"3.2a",3.2]
[null,"3.2b) Effectiveness of engagement with customers & stakeholders",null,null,"Lead","Qualitative","No Customer & Stakeholder Engagement Strategy, Mapping or Plan is in place.",0,{"$f":"H66","v":0},null,"3.2b",3.2]
[null,null,null,null,null,null,"Customer & Stakeholder Engagement Strategy, Mapping or Plan is in place but not being delivered and/or there is an associated negative impact (time, cost, reputation) on the contract objectives, resulting in intervention from Senior Management.",2,null,null,"3.2b",3.2]
[null,null,null,null,null,null,"Customer & Stakeholder Engagement Strategy, Mapping or Plan is in place but not delivered effectively and/or there is an associated negative impact (time, cost, reputation) on contract objectives.",4,null,null,"3.2b",3.2]
[null,null,null,null,null,null,"Customer & Stakeholder Engagement Strategy, Mapping or Plan is in place and delivered effectively.",6,null,null,"3.2b",3.2]
[null,null,null,null,null,null,"Supplier can provide evidence of work performed relating to Customer & Stakeholder Management which demonstrates the generation of a tangible benefit which is accepted by the appropriate Highways England team. ",8,null,null,"3.2b",3.2]
[null,null,null,null,null,null,"Supplier can evidence that best practice identified and accepted within the definition of the 8 scoring criteria has been either (i) deployed on a contract delivered by another Supplier or (ii) led to Highways England processes being changed and improved. ",10,null,null,"3.2b",3.2]
[null,null,null,null,null,null,null,null,null,null,"3.2b",3.2]
[null,"Evidence",null,null,null,null,null,null,null,null,null,3.2]
[" ","3.2a)","Considerate Constructor's Scheme Score:",null,null,null,null,null,null,null,"3.2a",3.2]
[" ","3.2b)","Effectiveness of engagement with stakeholders:",null,null,null,null,null,null,null,"3.2b",3.2]
[null,"Explanation of issues (by exception)","3.2a)",null,null,null,null,null,null,null,"3.2a",3.2]
[null,null,"3.2b)",null,null,null,null,null,null,null,"3.2b",3.2]
[null,null,null,null,null,null,null,null,null,null,null,3.2]
[null,"Highways England Comments","3.2a)",null,null,null,null,null,null,null,"3.2a",3.2]
[null,null,"3.2b)",null,null,null,null,null,null,null,"3.2b",3.2]
[null,null,null,null,null,null,null,null,null,null,null,3.2]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,null,3.3]
[null,"3.3 Customer & Stakeholder",null,"Driving Customer satisfaction",null,null,null,null,null,null,null,3.3]
[null,"Links to strategy",null,"RIS Performance Specification KPI: The percentage of National Road Users' Satisfaction Survey (NRUSS) respondents who are Very or Fairly Satisfied",null,null,null,null,null,null,null,3.3]
[null,"Intended outcome",null,"Improved reputation of Highways England and the industry",null,null,null,null,null,null,null,3.3]
[null,"Scope and Methodology",null,null,null,null,null,null,null,null,null,3.3]
[null,null,"3.3i)","Ensuring that aspects of maintenance and management of the network that have been highlighted in surveys as being significant influences on customer satisfaction are effectively managed. Also driving good correspondence with our customers when they engage with Highways England.\ni) Customer service is intrinsically linked to customer satisfaction - it’s important that our entire workforce are aware of who our customers are, their needs, and how to address those needs\nii) The supplier workforce will complete a short online customer service survey, comprising of a series of multiple-choice questions. The survey is expected to take around 15 minutes to complete, and supplier staff and workers will complete the test once-a-year.\niii) Highways England will collate and communicate the number of surveys completed each quarter, and the supplier is expected to demonstrate the total size of its workforce - the number of staff and workers associated with HE works for over one month within the preceding 12 months - and to provide evidence if requested (which may be audited by HE).\niv) The supplier will be recognised for the proportion of staff/workers who complete the survey each quarter (not the score achieved). The green standard will be attained by those who have a quarter of their workforce complete it, with a view that 100% would complete within 12 months (personnel will not be required to complete the test more than once every 12 months). Higher scores will be attained for exceeding this threshold and including Tier 2 workforce (where applicable).",null,null,null,null,null,null,"3.3i",3.3]
[null,null,"3.3l)","Ensuring that aspects of maintenance and management of the network that have been highlighted in surveys as being significant influences on customer satisfaction are effectively managed. Also driving good correspondence with our customers when they engage with Highways England.\n\ni) Customer feedback is a clear indicator of satisfaction (or dissatisfaction) - with the root cause of a compliment or complaint often not limited to the customer responsible– and there is an opportunity to address this\nii) The volume of customer compliments and (stage one) complaints handled by the Highways England Customer Contact Centre will be tracked per scheme Points will be assigned to each in accordance with the impact and significance of the feedback - with 5 points for each compliment and -3 points for a complaint.\niii) The CPF will calculate a weighted customer feedback score by aggregating the total points for the preceding three months and dividing it by the traffic volume for the scheme (for comparability); this score (points per billion vehicles) will be communicated to suppliers on a quarterly basis.\niv) The supplier will be recognised for the total customer feedback score, with an emphasis on delivering positive customer outcomes - keeping number of complaints down to a minimum, and maximising compliments - and the highest scores will be attained where the score has been significantly improved quarter-on-quarter.",null,null,null,null,null,null,"3.3l",3.3]
[null,"Example evidence sources",null,"Data generated by Road User Satisfaction Surveys",null,null,null,null,null,null,null,3.3]
[null,null,"3.3i)","Supplier to confirm population with evidence",null,null,null,null,null,null,"3.3i",3.3]
[null,null,"3.3l)","No Evidence required",null,null,null,null,null,null,"3.3l",3.3]
[null,"Period",null,"The metric is cumulative during the first 12 months of the contract. Following this the metric reflects performance on a rolling 12 month basis ending in the last month of the reporting period.  ",null,null,null,null,null,null,null,3.3]
[null,null,"3.3i)","Supplier feedback score on a quarterly basis ",null,null,null,null,null,null,"3.3i",3.3]
[null,null,"3.3l)","Customer feedback score based on cumulative 3-month weighted total of customer compliments and complaints through the CCC divided by traffic volume",null,null,null,null,null,null,"3.3l",3.3]
[null,null,null,null,null,null,null,null,null,null,null,3.3]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,null,3.3]
[null,null,null,null,null,null,null,null,null,null,null,3.3]
[null,"3.3i) Workforce Understanding of Customer Service (HE to complete)",null,null,"Lead","Qualitative","No data",0,{"$f":"IF(H104=\"\",0,IF(H104=\"N/A\",\"N/A\",IF(H104<0.1,2,IF(H104<0.25,4,IF(H104<0.5,6,IF(H104<0.75,8,IF(H104>=0.75,10,\"Error, check input below (is it formatted as a%?)\")))))))","v":0},null,"3.3i",3.3]
[null,null,null,null,null,null,"Survey completed by up to 10% of the workforce ",2,null,null,"3.3i",3.3]
[null,null,null,null,null,null,"Survey completed by at least 10% of the workforce",4,null,null,"3.3i",3.3]
[null,null,null,null,null,null,"Survey completed by at least 25% of the workforce",6,null,null,"3.3i",3.3]
[null,null,null,null,null,null,"Survey completed by at least 50% of the workforce",8,null,null,"3.3i",3.3]
[null,null,null,null,null,null,"Survey completed by at least 75% of the workforce (including Tier 2s)",10,null,null,"3.3i",3.3]
[null,null,null,null,null,null,null,null,null,null,"3.3i",3.3]
[null,"3.3l) Customer feedback (HE to complete)",null,null,"Lead","Qualitative","No data",0,{"$f":"IF(H105=\"N/A\",\"N/A\",IF(H105=\"\",0,IF(H105<-200,2,IF(H105<-100,4,IF(AND(H105>=-100,H107<>\"N/A\",H107>=0.5),10,IF(AND(H105>=-100,H107<>\"N/A\",H107>=0.25),8,IF(H105>=-100,6)))))))","v":0},null,"3.3l",3.3]
[null,null,null,null,null,null,"Total feedback score is less than -200",2,null,null,"3.3l",3.3]
[null,null,null,null,null,null,"Total contact score is less than -100",4,null,null,"3.3l",3.3]
[null,null,null,null,null,null,"Total contact score is -100 or greater",6,null,null,"3.3l",3.3]
[null,null,null,null,null,null,"Total contact score is -100 or greater, and improves by 25% or more",8,null,null,"3.3l",3.3]
[null,null,null,null,null,null,"Total contact score is -100 or greater, and improves by 50% or more",10,null,null,"3.3l",3.3]
[null,null,null,null,null,null,null,null,null,null,"3.3l",3.3]
[null,"Evidence",null,null,null,null,null,null,null,null,null,3.3]
[null,"3.3i)","Percentage of workforce completing customer service survey (HE to complete) :",null,null,null,null,null,null,null,"3.3i",3.3]
[null,"3.3l)","Current Customer Feedback Score (HE to complete):",null,null,null,null,null,null,null,"3.3l",3.3]
[null,null,"Previous Customer Feedback Score (HE to complete):",null,null,null,null,null,null,null,"3.3l",3.3]
[" ",null,"Improvement",null,null,null,null,{"$f":"IF(OR(H106=\"N/A\",H105=\"N/A\",H105<H106),\"N/A\",IF(OR(H106=\"\",H105=\"\"),\"\",IF(H105>=H106,IF(OR(H106 = 0,AND(H105<0,H106<0)),ABS((H106-H105)/H105),ABS((H105-H106)/H106)))))","v":""},null,null,"3.3l",3.3]
[null,"Explanation of issues (by exception)","3.3i)",null,null,null,null,null,null,null,"3.3i",3.3]
[null,null,"3.3l)",null,null,null,null,null,null,null,"3.3l",3.3]
[null,null,null,null,null,null,null,null,null,null,null,3.3]
[null,"Highways England Comments","3.3i)",null,null,null,null,null,null,null,"3.3i",3.3]
[null,null,"3.3l)",null,null,null,null,null,null,null,"3.3l",3.3]

{"sheet":"4 Sustainability","index":5,"n_rows":85,"n_cols":12,"rows_kept":85,"cut":false,"hidden":false,"merged":[[1,6,1,8],[1,11,1,12],[2,6,2,8],[2,11,2,12],[3,6,3,8],[3,11,3,12],[4,6,4,8],[4,11,4,12],[5,6,5,8],[5,11,5,12],[6,6,6,8],[36,3,36,8],[58,3,58,8],[31,1,31,8],[36,1,36,2],[33,1,33,2],[33,3,33,8],[40,4,45,4],[54,1,54,8],[55,2,55,6],[55,7,55,8],[57,3,57,8],[56,2,56,6],[56,7,56,8],[57,1,58,1],[21,12,21,15],[24,1,24,8],[40,8,45,8],[32,1,32,2],[32,3,32,8],[40,5,45,5],[25,1,25,8],[26,2,26,6],[26,7,26,8],[35,1,35,2],[35,3,35,8],[27,3,27,8],[29,3,29,8],[34,1,34,2],[37,1,37,2],[37,3,37,8],[7,1,7,8],[8,1,8,2],[8,3,8,8],[15,1,15,2],[15,3,15,8],[10,1,10,2],[10,3,10,8],[14,1,14,2],[14,3,14,8],[11,1,11,2],[11,3,11,8],[12,3,12,8],[9,1,9,2],[9,3,9,8],[12,1,13,2],[13,3,13,8],[67,3,67,8],[66,3,66,8],[69,1,69,2],[69,3,69,8],[17,1,17,3],[18,1,23,3],[18,4,23,4],[18,5,23,5],[18,8,23,8],[47,1,52,3],[47,4,52,4],[47,5,52,5],[47,8,52,8],[39,1,39,3],[40,1,45,3],[34,3,34,8],[60,1,61,1],[60,3,60,8],[61,3,61,8],[59,1,59,8],[80,2,80,6],[80,7,80,8],[63,1,63,8],[64,1,64,2],[71,1,71,3],[68,3,68,8],[64,3,64,8],[65,1,65,2],[65,3,65,8],[66,1,66,2],[68,1,68,2],[67,1,67,2],[83,3,83,8],[81,3,81,8],[79,1,79,8],[72,8,77,8],[78,1,78,8],[72,1,77,3],[72,4,77,4],[72,5,77,5]]}
[]
[null,null,null,"Scheme / Contract","Scheme / Contract",null,{"$f":"+IF(Cover!$D$13=\"\",\"\",Cover!$D$13)","v":""}]
[null,null,null,"Supplier","Supplier",null,{"$f":"+IF(Cover!$D$20=\"\",\"\",Cover!$D$20)","v":""}]
[null,null,null,"Works/Task No","Work Type / Ref.",null,{"$f":"IF(Cover!$D$23=\"\",\"\",Cover!$D$23)","v":""}]
[null,null,null,"Scheme Phase","Scheme Phase",null,{"$f":"+IF(Cover!$D$15=\"\",\"\",Cover!$D$15)","v":""}]
[null,null,null,"Reporting Period (Start)","Reporting Period (Start)",null,{"$f":"+IF(Cover!$D$10=\"\",\"\",\"\"&Cover!$D$10&\" \"&Cover!$E$10)","v":""}]
[null,null,null,"Reporting Period (End)","Reporting Period (End)",null,{"$f":"+IF(Cover!$D$11=\"\",\"\",\"\"&Cover!$D$11&\" \"&Cover!$E$11)","v":""}]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,4.0999999999999996]
[null,"4.1 Sustainability",null,"Manage environmental sustainability",null,null,null,null,null,null,4.0999999999999996]
[null,"Links to strategy",null,"RIS Performance Specification PI: Supply Chain Carbon Dioxide (CO2)",null,null,null,null,null,null,4.0999999999999996]
[null,"Intended outcome",null,"Maximise efficient use of resources. Increasing overall productivity. Go beyond existing recycling targets to become a net importer of waste.",null,null,null,null,null,null,4.0999999999999996]
[null,"Scope and Methodology",null,"To measure reductions in the use of resources across the contract and the amount of waste that is generated.",null,null,null,null,null,null,4.0999999999999996]
[null,"4.1f",null,"i)The components of the Highways England asset carbon footprint are the supply chain construction and maintenance activities expressed as embodied CO2e in energy use, materials, transportation and waste removal.\nii)This figure, in tonnes, is divided by £m\niii)Use the Highways England carbon tool to assess the cumulative amount of carbon that has been used in the delivery of the Services.\nThe figure to be used for this metric is the 'Total carbon dioxide equivalent emissions CO2e produced per £ spent' generated on the Carbon Tool Summary Report on the latest Carbon Return. This can be cross-referenced back to the Carbon Return which is held by HE.  \niv)For pre-Construction Phases, this metric is to be scored if enabling/advance works are underway on site. Score as n/a otherwise, or if the only site work is surveying. \nv)Any exceptions to these requirements based on size and scope of the task are to be agreed with Commercial Performance.\nvi)Failure to submit a Carbon return in line with the guidance will result in a score of zero.\n",null,null,null,null,null,null,4.0999999999999996,"4.1f"]
[null,null,null,"www.gov.uk/government/publications/carbon-tool",null,null,null,null,null,null,4.0999999999999996,"4.1f"]
[null,"Example evidence sources",null,"Supplier's information submitted in the Highways England Carbon Tool, Robust management information relating to vehicles, equipment and plant including management information for supply chain, Vehicle and equipment utilisation reports",null,null,null,null,null,null,4.0999999999999996]
[null,"Period",null,"4.1f - This metric reflects cumulative performance over the current Phase.",null,null,null,null,null,null,4.0999999999999996,"4.1f"]
[null,null,null,null,null,null,null,null,null,null,4.0999999999999996]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,4.0999999999999996]
[null,"4.1f)  Quantity of carbon used per £million of contract spend",null,null,"Lag","Quantitative","No Data",0,{"$f":"IF(H27=\"\",0,IF(H27=\"N/A\",\"N/A\",IF(ROUND(H27,0)>600,2,IF(ROUND(H27,0)>350,4,IF(ROUND(H27,0)>250,6,IF(ROUND(H27,0)>150,8,IF(ROUND(H27,0)<=150,10,\"Error - check input below\")))))))","v":0},null,4.0999999999999996,"4.1f"]
[null,null,null,null,null,null,"CO2e> 600t/£m",2,null,null,4.0999999999999996,"4.1f"]
[null,null,null,null,null,null,"350t/£m<CO2e <=600t/£m",4,null,null,4.0999999999999996,"4.1f"]
[null,null,null,null,null,null,"250t/£m< CO2e <=350 t/£m",6,null,null,4.0999999999999996,"4.1f"]
[null,null,null,null,null,null,"150t/£m< CO2e <= 250 t/£m",8,null,null,4.0999999999999996,"4.1f"]
[null,null,null,null,null,null,"CO2e <=150 t/£m",10,null,null,4.0999999999999996,"4.1f"]
[null,null,null,null,null,null,null,null,null,null,4.0999999999999996,"4.1f"]
[null,"Evidence",null,null,null,null,null,null,null,null,4.0999999999999996]
[" ","4.1f)","Quantity of carbon used per £million of contract spend:",null,null,null,null,null,null,null,4.0999999999999996,"4.1f"]
[null,"Explanation of issues (by exception)","4.1f)",null,null,null,null,null,null,null,4.0999999999999996,"4.1f"]
[null,null,null,null,null,null,null,null,null,null,4.0999999999999996]
[null,"Highways England Comments","4.1f)",null,null,null,null,null,null,null,4.0999999999999996,"4.1f"]
[null,null,null,null,null,null,null,null,null,null,4.0999999999999996]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,4.2]
[null,"4.2 Sustainability",null,"Manage social sustainability",null,null,null,null,null,null,4.2]
[null,"Links to strategy",null,"RIS Performance Specification requirement via Construction 2025 and the Public Sector Equality Duty. ",null,null,null,null,null,null,4.2]
[null,"Intended outcome",null,"Improved capacity and performance of the workforce and improved service to diverse customers and communities ",null,null,null,null,null,null,4.2]
[null,"Scope and Methodology",null,"Refer to the Supporting Guidance document (available via the Supply Chain Portal)",null,null,null,null,null,null,4.2]
[null,"Example evidence sources",null,"Supply chain employment, Service delivery intelligence and Inclusion Action Plan",null,null,null,null,null,null,4.2]
[null,"Period",null,"4.2a - This metric reflects cumulative performance over the current Phase.\n4.2b - This metric reflects cumulative performance over the current phase for scores up to 6. Scores of 8 and 10 require a piece of evidence or case study from the past six months.",null,null,null,null,null,null,4.2]
[null,null,null,null,null,null,null,null,null,null,4.2]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,4.2]
[null,"4.2a) Throughout the life of the contract employment intelligence is gathered and analysed and acted upon to identify opportunities to improve the inclusiveness of the working culture and diversity of the workforce",null,null,"Lead","Qualitative","No employment intelligence gathered and no intelligence based plan",0,{"$f":"H56","v":0},null,4.2,"4.2a"]
[null,null,null,null,null,null,"Employment Intelligence has not been used to identify opportunities to improve and no actions or plan in place to address ",2,null,null,4.2,"4.2a"]
[null,null,null,null,null,null,"Employment Intelligence has not been used to identify opportunities to improve but actions and plan are in place to address this",4,null,null,4.2,"4.2a"]
[null,null,null,null,null,null,"Basic employment intelligence is gathered and analysed to identify opportunities and an Intelligence based plan is in place which is being fully implemented. ",6,null,null,4.2,"4.2a"]
[null,null,null,null,null,null,"Good intelligence gathered and used to develop the IAP. The plan is in place and being fully implemented and can show the difference being made.  ",8,null,null,4.2,"4.2a"]
[null,null,null,null,null,null,"Robust Intelligence is gathered and used to develop the IAP. The plan is in place and is being fully implemented  Evidence provided that the tangible benefit/ difference made has led to a case study and good practice being shared widely.",10,null,null,4.2,"4.2a"]
[null,null,null,null,null,null,null,null,null,null,4.2,"4.2a"]
[null,"4.2b) Throughout the life of the contract customer and community intelligence is gathered, analysed and acted upon  to deliver a more socially sensitive SRN and be a better neighbour to communities impacted by the contract",null,null,"Lead","Qualitative","No customer and communities intelligence gathered ",0,{"$f":"H57","v":0},null,4.2,"4.2b"]
[null,null,null,null,null,null,"Intelligence gathered has not been used to identify opportunities to improve and no actions or plan are in place to address this",2,null,null,4.2,"4.2b"]
[null,null,null,null,null,null,"Intelligence gathered  has not been used to identify opportunities to improve but actions and plan are in place to address this",4,null,null,4.2,"4.2b"]
[null,null,null,null,null,null,"Basic customer and communities intelligence is gathered and analysed to identify opportunities and an Intelligence based plan is in place which is being fully implemented. ",6,null,null,4.2,"4.2b"]
[null,null,null,null,null,null,"Good intelligence gathered and used to develop the IAP. The plan is in place and being fully implemented and can show the difference being made.  ",8,null,null,4.2,"4.2b"]
[null,null,null,null,null,null,"Robust Intelligence is gathered and used to develop the IAP. The plan is in place and is being fully implemented  Evidence provided that the tangible benefit/ difference made has led to a case study and good practice being shared widely.",10,null,null,4.2,"4.2b"]
[null,null,null,null,null,null,null,null,null,null,4.2,"4.2b"]
[null,"Evidence",null,null,null,null,null,null,null,null,4.2]
[null,"4.2a)","Evidence of use of employment intelligence:",null,null,null,null,null,null,null,4.2,"4.2a"]
[null,"4.2b)","Evidence of use of customer and communities intelligence and Evidence of Inclusion Action Plan delivery:",null,null,null,null,null,null,null,4.2,"4.2b"]
[null,"Explanation of issues (by exception)","4.2a)",null,null,null,null,null,null,null,4.2,"4.2a"]
[null,null,"4.2b)",null,null,null,null,null,null,null,4.2,"4.2b"]
[null,null,null,null,null,null,null,null,null,null,4.2]
[null,"Highways England Comments","4.2a)",null,null,null,null,null,null,null,4.2,"4.2a"]
[null,null,"4.2b)",null,null,null,null,null,null,null,4.2,"4.2b"]
[null,null,null,null,null,null,null,null,null,null,4.3]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,4.3]
[null,"4.3 Sustainability",null,"Maintain economic sustainability",null,null,null,null,null,null,4.3]
[null,"Links to strategy",null,"Project Bank Accounts are a Cabinet Office and contractual requirement with significant effects on sustainability through Supplier cash flow. \nRIS Performance Specification PI: Meet the Government target of 25% Small and Medium sized Enterprise (SME) direct and indirect spend.",null,null,null,null,null,null,4.3]
[null,"Intended outcome",null,"Improved sustainability of the supply chain; promoting economic growth through SMEs; timeliness and security of payment for Tier 2+ supply chain. ",null,null,null,null,null,null,4.3]
[null,"Scope and Methodology",null,"• The value of work performed by Tier 2+ Suppliers that have declined to join the PBA (having been offered the opportunity) is excluded from the calculation and written evidence needs to be provided to HE on why they do not want to sign up to be paid via the PBA. Highways England will at anytime contact that tier 2/3 directly to improve their knowledge and understanding of PBAs so they understand the benefits of getting paid directly via the PBA.                                                                                                                                \n\n• Additional scores will be awarded to tier 1 to get tier 3 to sign Joining Deed.  The Tier 2 can demonstrated the prompt payment going out from their account to their Tier 3 once tier 1 pays them.  This information/evidence is to be submitted directly to Commercial at Highways England by Tier 2.\n\n• SMEs are defined by the European Commission as having <250 FTE staff and either an annual turnover of ≤€50m or an annual balance sheet total of ≤€43m.\n\n• The Government target cited in the Delivery Plan is 25%.\n\n• Ramboll can be excluded from the calculation where their deployment is directly instructed by Highways England. No other supplier at this stage will be excluded, however other similar examples should be highlighted  \n\n• Commercial Intelligence calculates the SME percentage from the full application amount (not from Tier 2/3 only).\n\n*Note: An aggregated score of all of the above is calculated through the PBA Tracker\n\nScore is calculated from monthly submission of the Project Bank Account Tracker. For more detail, please refer to the guidance note.",null,null,null,null,null,null,4.3]
[null,"Example evidence sources",null,"Monthly management reports from the Supplier (PBA Tracker) and Bank Account records (PBA and Non PBA bank statements required);\nRemittance receipts and Payment runs;\nSigned Prompt Payment Charter, Joining Deeds, Tier 2 reporting data;\nDocumented process to encourage SME procurement and to make appropriate amendments to subcontracts.",null,null,null,null,null,null,4.3]
[null,"Period",null,"4.3a - Reflects performance during the reporting period",null,null,null,null,null,null,4.3]
[null,null,null,null,null,null,null,null,null,null,4.3]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,4.3]
[null,"4.3a) Project Bank Account Tracker Score",null,null,"Lead","Quantitative","No data",0,{"$f":"H81","v":0},null,4.3,"4.3a"]
[null,null,null,null,null,null,"Score 2",2,null,null,4.3,"4.3a"]
[null,null,null,null,null,null,"Score 4",4,null,null,4.3,"4.3a"]
[null,null,null,null,null,null,"Score 6",6,null,null,4.3,"4.3a"]
[null,null,null,null,null,null,"Score 8",8,null,null,4.3,"4.3a"]
[null,null,null,null,null,null,"Score 10",10,null,null,4.3,"4.3a"]
[null,null,null,null,null,null,null,null,null,null,4.3,"4.3a"]
[null,"Evidence",null,null,null,null,null,null,null,null,4.3]
[null,"4.3a)","Score calculated from PBA Tracker:",null,null,null,null,null,null,null,4.3,"4.3a"]
[null,"Explanation of issues (by exception)","4.3a)",null,null,null,null,null,null,null,4.3,"4.3a"]
[null,null,null,null,null,null,null,null,null,null,4.3]
[null,"Highways England Comments","4.3a)",null,null,null,null,null,null,null,4.3,"4.3a"]
[null,null,null,null,null,null,null,null,null,null,4.3]

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[]
[null,null,null,"Scheme / Contract","Scheme / Contract",null,{"$f":"+IF(Cover!$D$13=\"\",\"\",Cover!$D$13)","v":""}]
[null,null,null,"Supplier","Supplier",null,{"$f":"+IF(Cover!$D$20=\"\",\"\",Cover!$D$20)","v":""}]
[null,null,null,"Works/Task No","Work Type / Ref.",null,{"$f":"IF(Cover!$D$23=\"\",\"\",Cover!$D$23)","v":""}]
[null,null,null,"Scheme Phase","Scheme Phase",null,{"$f":"+IF(Cover!$D$15=\"\",\"\",Cover!$D$15)","v":""}]
[null,null,null,"Reporting Period (Start)","Reporting Period (Start)",null,{"$f":"+IF(Cover!$D$10=\"\",\"\",\"\"&Cover!$D$10&\" \"&Cover!$E$10)","v":""}]
[null,null,null,"Reporting Period (End)","Reporting Period (End)",null,{"$f":"+IF(Cover!$D$11=\"\",\"\",\"\"&Cover!$D$11&\" \"&Cover!$E$11)","v":""}]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,"5.1a",5.0999999999999996]
[null,"5.1 Quality",null,"Manage risk effectively",null,null,null,null,null,null,"5.1a",5.0999999999999996]
[null,"Links to strategy",null,"Enabler for RIS Performance Specification KPI on delivery to cost and time. Core to NEC3",null,null,null,null,null,null,"5.1a",5.0999999999999996]
[null,"Intended outcome",null,"Improved cost and time certainty",null,null,null,null,null,null,"5.1a",5.0999999999999996]
[null,"Scope and Methodology",null,"i) Highways England Risk Management Quality Assessments generate a score based on the Project Stage. The CPF score is based on Latest Risk Management Quality Assessment. It is expected that this is undertaken ahead of the first CPF report; any exceptions to this must be agreed with the Commercial Performance Team, at the start of the CPF reporting period.\nii) This metric applies to the supplier who owns the risk management process in the Phase. Other suppliers should score as n/a.\niii) Please refer to the supporting guidance document for further information (available via the Supply Chain Portal).",null,null,null,null,null,null,"5.1a",5.0999999999999996]
[null,"Example evidence sources",null,"RMQA score.",null,null,null,null,null,null,"5.1a",5.0999999999999996]
[null,"Period",null,"This metric reflects cumulative performance over the current Stage",null,null,null,null,null,null,"5.1a",5.0999999999999996]
[null,null,null,null,null,null,null,null,null,null,"5.1a",5.0999999999999996]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,"5.1a",5.0999999999999996]
[null,"5.1a) Risk Management Quality Assessment Score",null,null,"Lead & Lag","Quantitative","Score 0",0,{"$f":"H25","v":0},null,"5.1a",5.0999999999999996]
[null,null,null,null,null,null,"Score 2",2,null,null,"5.1a",5.0999999999999996]
[null,null,null,null,null,null,"Score 4",4,null,null,"5.1a",5.0999999999999996]
[null,null,null,null,null,null,"Score 6",6,null,null,"5.1a",5.0999999999999996]
[null,null,null,null,null,null,"Score 8",8,null,null,"5.1a",5.0999999999999996]
[null,null,null,null,null,null,"Score 10",10,null,null,"5.1a",5.0999999999999996]
[null,null,null,null,null,null,null,null,null,null,"5.1a",5.0999999999999996]
[null,"Evidence",null,null,null,null,null,null,null,null,"5.1a",5.0999999999999996]
[null,"5.1a)","Risk Management Quality Assessment score:",null,null,null,null,null,null,null,"5.1a",5.0999999999999996]
[null,"Explanation of issues (by exception)",null,null,null,null,null,null,null,null,"5.1a",5.0999999999999996]
[null,null,null,null,null,null,null,null,null,null,"5.1a",5.0999999999999996]
[null,"Highways England Comments",null,null,null,null,null,null,null,null,"5.1a",5.0999999999999996]
[null,null,null,null,null,null,null,null,null,null,"5.1a",5.0999999999999996]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,null,5.2]
[null,"5.2 Quality",null,"Effectiveness of Quality Management System",null,null,null,null,null,null,null,5.2]
[null,"Links to strategy",null,"Contributor to RIS Performance Specification KPI on Efficiency savings; NEC3 contract mechanism",null,null,null,null,null,null,null,5.2]
[null,"Intended outcome",null,"Continual improvement of efficiency with respect to cost, time and customer service; compliance with contractual requirements",null,null,null,null,null,null,null,5.2]
[null,"5.2d & 5.2e",null,"The project establish collaborative principles in line with Highways England strategy.\nAgreed, clear basis for collaborative performance conversations between client and supply chain. Transparency of information to drive collaborative behaviour, to move from the 'silo' approach to the inclusive collaborative approach with clear communication flows/processes/systems. ",null,null,null,null,null,null,"5.2de",5.2]
[null,"5.2f",null,"To improve our P3M3 capability by training HE staff and role handover as required.",null,null,null,null,null,null,"5.2f",5.2]
[null,"Scope and Methodology",null,null,null,null,null,null,null,null,null,5.2]
[null,"5.2b",null,"i) The CPF score is generated from the latest verified Simplified Lean Capability Index (SLCI) and Collaborative Planning (CP) assessment level.\nii) Please refer to the supporting guidance document for further information (available via the Supply Chain Portal).\niii) Scores zero if no SLCI self-score has been submitted to HE within 3 months of task award. \niv) Scores N/A if first SLCI self-score is pending validation by HE Lean team.\nv) Scores N/A until the first CP assessment score is confirmed",null,null,null,null,null,null,"5.2b",5.2]
[null,"5.2c",null,"The expectations are that both suppliers and clients will:\ni)Agree the scope of the collaborative relationship. \nii)Set out the core principles, values, beliefs and behaviours which will contribute to a collaborative culture to enable leaders to communicate a consistent and clear message about how business will be conducted (e.g. on conflict resolution and decision making).\niii) Agree how collaborative capability and behaviours will be developed and supported. This will ensure that training on the nature of collaboration, and the relationships and behaviours necessary to achieve it, is delivered to relevant people. This will require deliberate efforts and continuing commitment from the leadership of all the organisations involved, which must be reaffirmed when new partners join, and reviewed at the start of each project Phase. \niv)A Collaborative Behavioural Improvement Plan is essential to help the team understand how behaviours impact delivery and drive improvements in performance. The plan will initially scope the delivery of, and subsequently be derived from the outputs from, a Collaborative behavioural maturity assessment, such as the ‘Behavioural Maturity Framework’ (BMF). That must then be undertaken by all parties within the delivery team on a regular basis to ensure collaboration behaviours develop. The assessment should identify the extent to which collaboration behaviours are being demonstrated, and collaboration principles and values are being adopted. Please contact bmf@highwaysengland.co.uk to enquire about your suitability to be assessed on BMF status\nv)Engagement on collaborative projects which will pursue and generate tangible benefits, which are likely to cover an innovation, product or service that was not in scope \nvi)The 'appropriate team' for validating benefits in this metric (for higher scores) can vary depending on the nature of the example being cited. In some cases it would be the HE Project Team in others it may be a peer review. It is the responsibility of the supplier to obtain written confirmation of this team's agreement/concurrence and submit this with the CPF submission.",null,null,null,null,null,null,"5.2c",5.2]
[null,"5.2d",null,"Working collaboratively with own internal sub contractors.  How well the Service  Provider collaborates with their own sub contractors to implement innovation and service developments.  Inter team working to facilite delivery of ad hoc work packages,  facilitating  innovation requirements and understanding Highways England business drivers",null,null,null,null,null,null,"5.2d",5.2]
[null,"5.2e",null,"Working collaboratively with Highways England  Teams and partners  to deliver the service and to  progress  innovation ideas via change requests and defined governance rules.    Inter team working to facilite delivery of ad hoc work packages. Demonstrates collaborative working with stakeholders including \n• DVLA\n• Enforcement Agents\n• Traffic Penalty Tribunal (TPT)\n• Traffic Enforecement Centre (TEC)\n• M25 DBFO Contractor\n• 3rd party suppliers",null,null,null,null,null,null,"5.2e",5.2]
[null,"5.2f",null,"For a score of 8 and 10 a baseline measurement will be required, progress will be measured at the interim review and at the end of the financial year review of individual performance.",null,null,null,null,null,null,"5.2f",5.2]
[null,"Example evidence sources",null,null,null,null,null,null,null,null,null,5.2]
[null,"5.2b",null,"SLCI",null,null,null,null,null,null,"5.2b",5.2]
[null,"5.2c & 5.2d & 5.2e",null,"Collaboration principles and evidence of communication",null,null,null,null,null,null,"5.2cde",5.2]
[null,null,null,null,null,null,null,null,null,null,"5.2cde",5.2]
[null,null,null,null,null,null,null,null,null,null,"5.2cde",5.2]
[null,"5.2f",null,"Mentoring and Coaching Tracker, PDP Box Mark tracker, Capability Assessments, Coaching/Training Tracker, Adherence to handover process",null,null,null,null,null,null,"5.2f",5.2]
[null,"Period",null,"5.2c, 5.2f - This metric reflects cumulative performance over the current phase for scores up to 6. Scores of 8 and 10 require a piece of evidence or case study from the past six months.\n5.2a, 5.2b, 5.2d, 5.2e - Reflects cumulative performance over the current Phase",null,null,null,null,null,null,null,5.2]
[null,null,null,null,null,null,null,null,null,null,null,5.2]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,null,5.2]
[null,"5.2b) Simplified Lean Capability Index and Collaborative Planning ",null,null,"Lead","Quantitative","No data or completed CP assessment",0,{"$f":"IF(AND(H87=\"\",H88=\"\"),0,IF(AND(H87=\"N/A\",H88=\"N/A\"),\"N/A\",IF(OR(ROUND(H87,1)<1,ROUND(H88,1)<1),2,IF(OR(ROUND(H87,1)<1.5,ROUND(H88,1)<2),4,IF(OR(ROUND(H87,1)<2,ROUND(H88,1)<2.5),6,IF(OR(ROUND(H87,1)<2.5,ROUND(H88,1)<3),8,IF(OR(ROUND(H87,1)<=2.5,ROUND(H88,1)<=3),10,\"Error - check input below\")))))))","v":0},null,"5.2b",5.2]
[null,null,null,null,null,null,"SLCI <1 and CP assessment average < level 1",2,null,null,"5.2b",5.2]
[null,null,null,null,null,null,"1.0 ≤ SLCI < 1.5  and CP assessment Average < level 2",4,null,null,"5.2b",5.2]
[null,null,null,null,null,null,"1.5 ≤ SLCI < 2.0  and CP assessment Average 2 ≤ level < 2.5",6,null,null,"5.2b",5.2]
[null,null,null,null,null,null,"2.0 ≤ SLCI < 2.5  and CP assessment Average 2.5 ≤ level < 3",8,null,null,"5.2b",5.2]
[null,null,null,null,null,null,"SLCI ≥ 2.5 and CP assessment level 3",10,null,null,"5.2b",5.2]
[null,null,null,null,null,null,null,null,null,null,"5.2b",5.2]
[null,"5.2c) Establishing Collaboration Principles, Processes and Plans",null,null,"Lead","Qualitative","No data ",0,{"$f":"IF(H89=\"\",0,H89)","v":0},null,"5.2c",5.2]
[null,null,null,null,null,null,"Collaboration values and principles are in place.",2,null,null,"5.2c",5.2]
[null,null,null,null,null,null,"A behavioural improvement plan is in place, actions may be outstanding beyond planned dates. The project board have been inducted into the collaborative approach.",4,null,null,"5.2c",5.2]
[null,null,null,null,null,null,"The full integrated project team have been inducted into the collaborative approach and are included in the scope of behavioural maturity assessment. Behavioural improvement plan actions are progressed in line with planned dates.",6,null,null,"5.2c",5.2]
[null,null,null,null,null,null,"The extended delivery team has been inducted into the collaborative approach and a behavioural maturity assessment has been carried out and findings are integrated into improvement plans. A collaborative project has demonstrated the generation of a tangible benefit which is accepted by the appropriate review team. ",8,null,null,"5.2c",5.2]
[null,null,null,null,null,null,"Supplier can evidence that the benefit demonstrated within the definition of the 8 scoring criteria has been either (i) deployed on a contract delivered by another supplier on another programme or (ii) led to Industry processes being changed and improved.",10,null,null,"5.2c",5.2]
[null,null,null,null,null,null,null,null,null,null,"5.2c",5.2]
[null,"5.2d) Collaboration with Service Contractor and their supply chain ",null,null,null,null,"• Severe collaboration issues between the Service Provider and its supply chain. Severe delay to Deliverables and Milestones or Target and Threshold Service Level failures;\n• Customer was required to manage the interface between the Service Provider and its supply chain. \n• Deadlock occurred  and required Customer intervention to resolve. ",0,{"$f":"IF(H90=\"\",0,H90)","v":0},null,"5.2d",5.2]
[null,null,null,null,null,null,"Most aspects of collaboration and support are unsatisfactory, impacting significantly on performance and delivery. \n• Significant collaboration issues between the Service Provider and their supply chain.  \n• Customer intervention was required to resolve collaboration issues between the Service Provider and supply chain.\n• Deadlock common that was resolved by intervention of the Customer.\nThere is no commitment by the Service Provider to improve collaboration.",2,null,null,"5.2d",5.2]
[null,null,null,null,null,null,"Issues identified which are causing a detrimental effect on the delivery of the Services impacting on performance. \n• Collaboration issues between the Service Provider and their supply chain causing delays to Deliverables and Milestones or Target Service Level failures.\n• Collaboration issues existed but resolved by Service Provider.\n• Deadlock rare resolved by intervention of the Customer.\n•There is a commitment by the Service Provider to improve collaboration",4,null,null,"5.2d",5.2]
[null,null,null,null,null,null,"Some collaboration issues with the supply chain identified, but improvement plans are in place that realise performance improvement. \n• Overall performance is satisfactory with only minor issues caused by dependencies between the Service Provider and their supply chain that were rectified without causing delay or a Target Service failure; \n• Collaboration satisfactory with only minor issues encountered.\n• An improvement plan has been produced and agreed between the Service Provider and their supply chain.\n• No deadlock between Service Provider and their supply chain.",6,null,null,"5.2d",5.2]
[null,null,null,null,null,null,"Full satisfaction –  Service Provider and supply chain have acquired sufficient knowledge to work with and support the Service Provider Solution.\n• No issues or delays caused by dependencies between the Service Provider and their supply chain, \n• No collaboration issues encountered in providingTarget Service Levels for the Service Provider Solution;\n• Proactive engagement with the  supply chain when risks to the Service Provider Solution are identified by the Service Provider. \n• No deadlock between Service Provider and their supply chain.  ",8,null,null,"5.2d",5.2]
[null,null,null,null,null,null,"Exceed –  Service Provider and their supply chain  have sufficient knowledge to work with and support the Service Provider Solution. System Provider proactively seeks to improve collaboration and joint performance. \n• Service Provider proactively collaborates with  supply chain  to achieve Deliverables or Milestones early. \n• Service Incident resolution and Problem Management Target Service Levels for the Service Provider Solution are regularly exceeded;\n• Proactive engagement with the supply chain to improve service operation process.\n• No deadlock between Service Provider and their supply chain.   Service Provider and supply chain proactively proposed and agreed collaboration process improvement.",10,null,null,"5.2d",5.2]
[null,null,null,null,null,null,null,null,null,null,"5.2d",5.2]
[null,"5.2e)  Collaborating with HE and Stakeholders",null,null,null,null,"All aspects of team culture unsatisfactory. Evidence may include:\n• No Service Provider service  liaison meetings active or planned;\n• Ineffective governance due to significantly delayed meetings, varied Service Provider representation. Meeting actions delivered later than agreed or in untimely manner.1\n• Responses to queries are delivered unacceptably  late without explanation, lacked content that required significant re-work involving the Customer;\n• Inadequate response to issues raised by the Customer. Insufficient detail or incomplete. Delivered unacceptably late.",0,{"$f":"IF(H91=\"\",0,H91)","v":0},null,"5.2e",5.2]
[null,null,null,null,null,null,"Most aspects of team culture unsatisfactory, but one or two were just satisfactory, impacting on performance. Evidence may include:\n•  Service Provider liaison meetings proposed but lacks a commitment to start or a benefit focus.\n• Service Provider unable to provide a consistent team or regularly attend programmed or alternate date governance meetings. Team members changed at short notice without consulting the Customer. Replacement team members are less experienced, lack skills and knowledge of the project those they replace. Meeting actions delivered, but some are  unacceptably late;\n• Response to Customer queries are unacceptably late and initially lacked content that required significant re-work. \n• Issues raised by the Customer that the Service Provider should have identified. Response received unacceptably late.",2,null,null,"5.2e",5.2]
[null,null,null,null,null,null,"Issues identified which are causing a detrimental affect on the delivery of the services. Evidence may include:\n• The Service Provider laision meeting  is proposed with a commitment to a start date and a focus on achieving benefit;\n• Service Provider team members frequently unable to participate in programmed governance meetings or on alternate dates close to that originally programmed. Changes to the Service Provider team were made without Customer consultation and replacements are less experienced, lack skills or have less knowledge of the project than those they replaced. Meeting actions delivered, but some are  late;\n• Response to Customer queries are  late and require some refinement;\n• Issues raised by the Customer that the Service Provider should have identified. Response received late.",4,null,null,"5.2e",5.2]
[null,null,null,null,null,null,"Some issues identified, but improvement plans are in place that are satisfactory plans to improve performance. Evidence may include:\n• The Service Provider liaison meeting are organised with clear objectives and an agreed work programme. The Service Provider ensures objectives and actions align with Customer’s requirements;\n• Where a member of the Service Provider team is unable to attend a governance meeting a nominated delegate or a permanent alternate representative of equivalent skills, experience and knowledge of the project was provided. Meeting actions delivered, but some are late. There was a commitment that future actions will be achieved by their deadline;\n• Considered response to Customer queries, but some were provided  late;\n• Issues were raised by the Service Provider, but there is some delay. An Improvement Plan was produced to ensure future issues are raised in a timely way. ",6,null,null,"5.2e",5.2]
[null,null,null,null,null,null,"Full satisfaction - all team members and aspects of delivery/services are sufficiently flexible and responsive. Evidence may include:\n• The Service Provider  has clear objectives that incorporate the Customer’s requirements and benefit is realised from participation;\n• Service Provider team participated in all programmed or mutually agreeable alternate date governance meetings.  The Customer was consulted on changes to team. Actions from governance meetings were delivered by their deadline;\n• Timely and considered response to Customer queries; \n• Issues were raised proactively at an early stage by the Service Provider.",8,null,null,"5.2e",5.2]
[null,null,null,null,null,null,"Exceed – all team members and aspects of delivery/services are sufficiently flexible and responsive. An ongoing commitment to maintain a stable, high quality team.\n• The Service Provider liaison meetings are  well established with active participation.  Business benefits realised. \n• Consistent, highly skilled and experienced Service Provider team participated in all programmed or mutually agreeable alternate date governance meetings. The Customer was consulted early and had veto on proposed changes to the team. Any team replacements were appropriately skilled, demonstrable experts with at least equivalent experience, skills and knowledge of the project to those replaced. Actions from governance meetings were achieved early;\n• Timely and considered response proactively refined with the Customer that fully met requirements;\n• Issues and potential solutions were raised proactively at an early stage by the Service Provider.",10,null,null,"5.2e",5.2]
[null,null,null,null,null,null,null,null,null,null,"5.2e",5.2]
[null,"5.2f) Coaching/Training and Roles Handover",null,null,"Lag","Qualitative","No coaching. Training given to HE person(s)",0,{"$f":"IF(H92=\"\",0,H92)","v":0},null,"5.2f",5.2]
[null,null,null,null,null,null,"Coaching/training has to be requested by HE & service provided poor requiring repeat sessions",2,null,null,"5.2f",5.2]
[null,null,null,null,null,null,"Coaching/training undertaken generally meeting HE requirements, but with issues with quality of service provided",4,null,null,"5.2f",5.2]
[null,null,null,null,null,null,"Coaching/training of HE person(s) undertaken meeting HE requirements with quality service provided. Any further training requested made by HE undertaken at cost",6,null,null,"5.2f",5.2]
[null,null,null,null,null,null,"Coaching/training of HE person(s) undertaken meeting HE requirements with better quality service provided. Any further training requested made by HE undertaken without additional cost to HE.",8,null,null,"5.2f",5.2]
[null,null,null,null,null,null,"Coaching/training of HE person(s) undertaken surpassing HE requirements with excellent quality service provided. Any further training requested by HE or volunteered by supplier without additional cost to HE.",10,null,null,"5.2f",5.2]
[null,null,null,null,null,null,null,null,null,null,"5.2f",5.2]
[null,"Evidence",null,null,null,null,null,null,null,null,null,5.2]
[null,"5.2b)","Verified Simplified Lean Capability Index (SLCI) score:",null,null,null,null,null,null,null,"5.2b",5.2]
[null,"5.2b)","Collaborative Planning (CP) Assessment Level",null,null,null,null,null,null,null,"5.2b",5.2]
[" ","5.2c)","Assessed score",null,null,null,null,null,null,null,"5.2c",5.2]
[null,"5.2d)","Collaboration with Service Contractor and their supply chain ",null,null,null,null,null,null,null,"5.2d",5.2]
[null,"5.2e)","Collaborating with HE and Stakeholders",null,null,null,null,null,null,null,"5.2e",5.2]
[null,"5.2f)","Assessed score",null,null,null,null,null,null,null,"5.2f",5.2]
[null,"Explanation of issues (by exception)","5.2b)",null,null,null,null,null,null,null,"5.2b",5.2]
[null,null,"5.2c)",null,null,null,null,null,null,null,"5.2c",5.2]
[null,null,"5.2d)",null,null,null,null,null,null,null,"5.2d",5.2]
[null,null,"5.2e)",null,null,null,null,null,null,null,"5.2e",5.2]
[null,null,"5.2f)",null,null,null,null,null,null,null,"5.2f",5.2]
[null,null,null,null,null,null,null,null,null,null,null,5.2]
[null,"Highways England Comments","5.2b)",null,null,null,null,null,null,null,"5.2b",5.2]
[null,null,"5.2c)",null,null,null,null,null,null,null,"5.2c",5.2]
[null,null,"5.2d)",null,null,null,null,null,null,null,"5.2d",5.2]
[null,null,"5.2e)",null,null,null,null,null,null,null,"5.2e",5.2]
[null,null,"5.2f)",null,null,null,null,null,null,null,"5.2f",5.2]
[null,null,null,null,null,null,null,null,null,null,null,5.2]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,null,5.3]
[null,"5.3 Quality",null,"Delivering Efficiencies",null,null,null,null,null,null,null,5.3]
[null,"Links to strategy",null,"RIS Performance Specification KPI on Efficiency savings",null,null,null,null,null,null,null,5.3]
[null,"Intended outcome",null,"Agreed efficiency KPI contribution is realised. Delivering efficiency savings through innovation; Improvements to programme efficiency through sharing innovation intelligence",null,null,null,null,null,null,null,5.3]
[null,"Scope and Methodology",null,null,null,null,null,null,null,null,null,5.3]
[null,"5.3a",null,"Suppliers are expected to provide input into scheme design and construction which satisfies Highways England Licence and Delivery Plan requirements. The Efficiency and Inflation Monitoring Manual (EIMM), available via GOV.UK, lays out Highways England’s approach to measuring, recording and monitoring efficiencies.\ni) Targets: Project-level or Area specific efficiency targets are set by the SRO/Sponsor or Programme Management Office in collaboration with SRO/Sponsor. Where an efficiency target has not been set this should be scored n/a and 5.3b scored instead.\nii) Preparation: Once the target is set:\n- As part of the next CPF submission the supplier must provide a profile of the target which shows a set of milestones for assessing performance at each CPF reporting period. Please refer to the template in Supply Chain Portal regarding what is expected. Note that this is reported a month in arrears and the profile should reflect this.\n- The profile should follow a similar trend to spend forecasts for the project/Area during the target time period. However it is accepted within reason that the target profile can climb more sharply over time as the confidence in delivering efficiencies increases.\n- The Performance team in liaison with the Efficiency team will assess the profile and either accept or provide feedback if it is not deemed to satisfy the criteria above. If not resolved before the next reporting period then a lower score will be awarded.\niii) Scoring: Scores will be assessed as follows:\nPart 1 - Only recognised to date savings count towards achievement of the milestone targets. These are efficiencies with Level 2 assurance status (assured by Programme Management Office and Commercial) that are apportioned either in line with project spend forecast or assured efficiency dates. Recognised to date savings figures are calculated monthly by the Central Efficiency Group (CEG) from the latest submitted registers and issued as part of the monthly internal Highways England reporting cycle.\nPart 2 - The supplier is also expected to have a plan to show how the overall project target will be met. This will be shown via the Efficiency Register where the value of efficiencies categorised as ‘potential’ and ‘assured’ must at least equal the target. Otherwise a lower score will be awarded.\niv) Additional notes:\n- Metric should be scored a month in arrears to ensure that the official recognised to date figure issued by CEG is used.\n- All efficiency savings must be supported by scheme efficiency registers.\n- Any efficiency that is categorised as ‘out of scope’ within the register will be excluded from the calculations.\n- Percentage of efficiency target achieved will be rounded to the nearest 1 decimal place.\n- If more than one supplier is scored on a project they will each use the project level position and be awarded equivalent scores.\n- This metric is scored n/a in the period where an efficiency target is set.\n- Any challenges to assigned efficiency targets must be escalated to the SRO/Sponsor for review. Corresponding impacts on the CPF scoring process for that period will be reviewed on a case by case basis.\n- If the supplier has submitted a sufficient level of efficiency claims to meet the milestone target but these are pending an assurance decision from Highways England then a score of 6 will be awarded, subject to Part 2 of the scoring being satisfied.",null,null,null,null,null,null,"5.3a",5.3]
[null,"5.3b",null,"i) Innovation is the creation of better or more effective products, processes, services, technologies, or ideas, that are accepted as a unique approach by Highways England. It is not merely evidence of cost/efficiency savings or value engineering ideas; these are recognised elsewhere within the CPF process.\nii) For a 6 score, a structured mechanism is expected to be in place to encourage innovation and continuous improvement, with effective reviews undertaken at appropriate intervals, and records, as appropriate, showing the re-use of best practice from other non Highways England sources. The approach must be fully visible and support deployment of best practice across Highways England's supply chain. \niii) Only realised innovation savings are within the scope of this measure, defined as innovations which have already demonstrated time/cost savings (verified actual savings) or those which have been accepted into the Highways England commercial estimate (verified projected savings).\niv) If innovation is the result of a collaborative effort, realised savings should be split equitably between the Suppliers involved.\nv) For higher scores, the supplier must provide a supporting log/tracker showing agreed innovations with their savings. \nvi) The latest agreed Investment Decision Committee (IDC) scheme budget is the standard base to measure savings. This applies to Designers in Options or Development Phases, Contractors in Options and Development where they are principal designer, and Contractors in Construction. For others, the base to measure savings will be the package order value instead of the IDC scheme budget. Any exceptions to these requirements based on size and scope of the task are to be agreed with Commercial Performance. \nvii) Score this n/a if efficiency target assigned and score 5.3a instead.",null,null,null,null,null,null,"5.3b",5.3]
[null,null,"5.3c","i) Innovation is the creation of better or more effective products, processes, services, technologies, or ideas, that are accepted as a unique approach by Highways England. It is not merely evidence of cost/efficiency savings or value engineering ideas (these are recognised elsewhere within the CPF process).\nii) For a 6 score, a structured mechanism is expected to be in place to encourage innovation and continuous improvement, with effective reviews undertaken at appropriate intervals, and records, as appropriate, showing the re-use of best practice from other non Highways England sources. The approach must be fully visible and support deployment of best practice across Highways England's supply chain. ",null,null,null,null,null,null,"5.3c",5.3]
[null,"Example evidence sources",null,"Scheme Efficiency Register subject to verification by the appropriate Highways England team.\nValue Management processes/workshops and scheme Efficiency Register, Whole life cost study and options evaluations, Efficiency Review Group, Managing Down whole life Costs without affecting quality of delivery. All innovations/savings will need to be verified by the appropriate Highways England team.",null,null,null,null,null,null,null,5.3]
[null,"Period",null,null,null,null,null,null,null,null,null,5.3]
[null,null,"5.3a","This metric reflects cumulative performance over the current Phase",null,null,null,null,null,null,"5.3a",5.3]
[null,null,"5.3b","This metric reflects cumulative performance over the current Phase",null,null,null,null,null,null,"5.3b",5.3]
[null,null,"5.3c","This measure is cumulative over a rolling 12-month period",null,null,null,null,null,null,"5.3c",5.3]
[null,null,null,null,null,null,null,null,null,null,null,5.3]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,null,5.3]
[null,"5.3a) Efficiency Performance",null,null,"Lag","Quantitative","No data",0,{"$f":"IF(OR(AND(H142=\"N/A\",H143=\"N/A\",H145=\"N/A\"),H144=\"N/A\"),\"N/A\",IF(AND(H142=\"\",H143=\"\"),0,IF(H144<0.9,2,IF(H144<=0.999,4,IF(H145=\"No\",4,IF(AND(H144>=1.1,H145=\"Yes\"),10,IF(AND(H144>=1.05,H145=\"Yes\"),8,IF(AND(H144<1.05,H145=\"Yes\"),6,\"Error - check input below\"))))))))","v":"N/A"},null,"5.3a",5.3]
[null,null,null,null,null,null,"Recognised efficiency savings (to date) are less than 90% of target (to date). ",2,null,null,"5.3a",5.3]
[null,null,null,null,null,null,"Recognised efficiency savings (to date) are 90-99.9% of target (to date), OR Savings to date are meeting or exceeding target but there is no plan/forecast to meet the overall target that is compatible with EIMM.",4,null,null,"5.3a",5.3]
[null,null,null,null,null,null,"Recognised efficiency savings (to date) are between 100% and 104.9% of target (to date), AND there is a plan/forecast to meet or exceed the overall target that is compatible with EIMM.",6,null,null,"5.3a",5.3]
[null,null,null,null,null,null,"Recognised efficiency savings (to date) between 105% and 109.9% of target (to date), AND there is a plan/forecast to meet or exceed the overall target that is compatible with EIMM.",8,null,null,"5.3a",5.3]
[null,null,null,null,null,null,"Recognised efficiency savings (to date) are greater than 110% of target (to date), AND there is a plan/forecast to meet or exceed the overall target that is compatible with EIMM.",10,null,null,"5.3a",5.3]
[null,null,null,null,null,null,null,null,null,null,"5.3a",5.3]
[null,"5.3b)  Innovation Savings",null,null,"Lead","Qualitative","No data",0,{"$f":"H146","v":0},null,"5.3b",5.3]
[null,null,null,null,null,null,"None of the efficiencies/innovation savings defined at tender stage have been realised. Value management not in practice. ",2,null,null,"5.3b",5.3]
[null,null,null,null,null,null,"Some but not all of the efficiencies/innovation savings defined at tender stage have been realised.\nAd hoc value management. ",4,null,null,"5.3b",5.3]
[null,null,null,null,null,null,"Agreed innovation savings in terms of time and/or cost of up to 2.99% and this benefit is being realised.",6,null,null,"5.3b",5.3]
[null,null,null,null,null,null,"Agreed innovation savings in terms of time and/or cost of 3 - 9.99% and this benefit is being realised. Detail is shared fully with Highways England.",8,null,null,"5.3b",5.3]
[null,null,null,null,null,null,"Agreed innovation savings in terms of time and /or cost >10% and this benefit is being realised. ",10,null,null,"5.3b",5.3]
[null,null,null,null,null,null,null,null,null,null,"5.3b",5.3]
[null,"5.3c) Innovation",null,null,"No data",null,null,0,{"$f":"H148","v":0},null,"5.3c",5.3]
[null,null,null,null,"None of the efficiencies/innovation savings defined at tender stage have been realised. Value management is not in practice. ",null,null,2,null,null,"5.3c",5.3]
[null,null,null,null,"Some but not all of the efficiencies/innovation savings defined at tender stage have been realised. Ad hoc value management. ",null,null,4,null,null,"5.3c",5.3]
[null,null,null,null,"A structured mechanism is in place (including Value Management processes) to encourage the use and evaluation of innovation and continuous improvement. Effective reviews are undertaken at appropriate intervals. ",null,null,6,null,null,"5.3c",5.3]
[null,null,null,null,"Supplier can provide evidence of one or more innovations which have been accepted as notable best practice by Highways England. ",null,null,8,null,null,"5.3c",5.3]
[null,null,null,null,"Supplier can evidence that best practice identified and accepted within the definition of the 8 scoring criteria has been either (i) deployed on a contract delivered by another Supplier or (ii) led to Highways England processes being changed and improved. ",null,null,10,null,null,"5.3c",5.3]
[null,null,null,null,null,null,null,null,null,null,"5.3c",5.3]
[null,"Evidence",null,null,null,null,null,null,null,null,null,5.3]
[null,"5.3a","Target savings (at end of reporting period):",null,null,null,null,null,null,null,"5.3a",5.3]
[null,null,"Reportable savings (at end of reporting period):",null,null,null,null,null,null,null,"5.3a",5.3]
[null,null,"Percentage of target (auto calculated):",null,null,null,null,{"$f":"IF(OR(AND(H142=\"N/A\",H143=\"N/A\"),H142=0,H142=\"\"),\"N/A\",IF(ISBLANK(H142),+IF(ISBLANK(H143),\"\",),(H143/H142)))","v":"N/A"},null,null,"5.3a",5.3]
[null,null,"Is there a plan/forecast to meet or exceed the overall target that is compatible with EIMM.",null,null,null,null,null,null,null,"5.3a",5.3]
[null,"5.3b","Innovation Savings:",null,null,null,null,null,null,null,"5.3b",5.3]
[null,null,"Please provide a supporting log/tracker showing agreed innovations with realised savings.",null,null,null,null,null,null,null,"5.3b",5.3]
[null,"5.3c","Innovation  ",null,null,null,null,null,null,null,"5.3c",5.3]
[null,"Explanation of issues (by exception)","5.3a)",null,null,null,null,null,null,null,"5.3a",5.3]
[null,null,"5.3b)",null,null,null,null,null,null,null,"5.3b",5.3]
[null,null,"5.3c)",null,null,null,null,null,null,null,"5.3c",5.3]
[null,null,null,null,null,null,null,null,null,null,null,5.3]
[null,"Highways England Comments","5.3a)",null,null,null,null,null,null,null,"5.3a",5.3]
[null,null,"5.3b)",null,null,null,null,null,null,null,"5.3b",5.3]
[null,null,"5.3c)",null,null,null,null,null,null,null,"5.3c",5.3]
[null,null,null,null,null,null,null,null,null,null,null,5.3]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,"5.4k",5.4]
[null,"5.4 Quality",null,"Maintenance and operational service is delivered to the required quality",null,null,null,null,null,null,"5.4k",5.4]
[null,"Links to strategy",null,"Contributor to RIS Performance Specification KPI: The percentage of pavement asset that does not require further investigation for possible maintenance.",null,null,null,null,null,null,"5.4k",5.4]
[null,"Intended outcome",null,"Asset quality maintained during scheme delivery.",null,null,null,null,null,null,"5.4k",5.4]
[null,"Scope and Methodology",null,"i) This metric monitors maintenance and operational services during construction and ensure delivery in accordance with Highways England quality requirements and in accordance with Government Soft Landings. \nii) To be scored (where relevant) in accordance with the Detailed Local Operating Agreement (DLOA) developed through application of IAN 182.  This measure is not applicable until a DLOA is agreed.\niii) Tangible benefits are likely to cover an innovation, product or service that was not in the original contract scope.\niv) In order to assess this metric we expect to see written evidence (e.g.. an email) from the Operations Area Team/MAC/ASC stating the extent of compliance with the DLOA (i.e. the DLOA is being managed as agreed). It is the responsibility of the supplier to obtain and submit this with the CPF submission.",null,null,null,null,null,null,"5.4k",5.4]
[null,"Example evidence sources",null,"Supplier's records of relevant maintenance activities undertaken in line with AMOR as specified in DLOA, IAMIS asset management system, Highways England records of defects.  Written evidence required (e.g. an email) from the Operations Area Team/MAC/ASC/AD stating the extent of compliance with the DLOA.",null,null,null,null,null,null,"5.4k",5.4]
[null,"Period",null,"This metric reflects performance in the reporting period for scores up to 6. Scores of 8 and 10 require  a piece of evidence or case study from the past six months.",null,null,null,null,null,null,"5.4k",5.4]
[null,null,null,null,null,null,null,null,null,null,"5.4k",5.4]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,"5.4k",5.4]
[null,"5.4k) Detailed local operating agreement (DLOA) agreed and implemented",null,null,"Lead & Lag","Qualitative","No data",0,{"$f":"H174","v":0},null,"5.4k",5.4]
[null,null,null,null,null,null,"No compliance with DLOA",2,null,null,"5.4k",5.4]
[null,null,null,null,null,null,"Part compliance with DLOA",4,null,null,"5.4k",5.4]
[null,null,null,null,null,null,"Full Compliance with DLOA",6,null,null,"5.4k",5.4]
[null,null,null,null,null,null,"Supplier can provide evidence of work performed as part of the DLOA which demonstrates the generation of a tangible benefit which is accepted by the appropriate Highways England team.",8,null,null,"5.4k",5.4]
[null,null,null,null,null,null,"Supplier can evidence that best practice identified and accepted within the definition of the 8 scoring criteria has been either (i) deployed on a contract delivered by another Supplier or (ii) led to Highways England processes being changed and improved. ",10,null,null,"5.4k",5.4]
[null,null,null,null,null,null,null,null,null,null,"5.4k",5.4]
[null,"Evidence",null,null,null,null,null,null,null,null,"5.4k",5.4]
[null,"5.4k)","DLOA agreed and implemented:",null,null,null,null,null,null,null,"5.4k",5.4]
[null,"Explanation of issues (by exception)",null,null,null,null,null,null,null,null,"5.4k",5.4]
[null,null,null,null,null,null,null,null,null,null,"5.4k",5.4]
[null,"Highways England Comments",null,null,null,null,null,null,null,null,"5.4k",5.4]
[null,null,null,null,null,null,null,null,null,null,"5.4k",5.4]
[null,null,null,null,null,null,null,null,null,null,"5.4k",5.4]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,null,5.5]
[null,"5.5 Quality",null,"Right First Time",null,null,null,null,null,null,null,5.5]
[null,"Links to strategy",null,"Contractual compliance through implementation of the quality plan.",null,null,null,null,null,null,null,5.5]
[null,"Intended outcome",null,null,null,null,null,null,null,null,null,5.5]
[null,"5.5c",null,"Smooth flow of key information facilitating delivery. Key information is provided on time and tasks undertaken do not require avoidable rework.",null,null,null,null,null,null,"5.5c",5.5]
[null,null,"5.5d-h","Robust quality management processes are in place, deliverables are provided on time, and tasks undertaken do not require avoidable rework.",null,null,null,null,null,null,"CHARM",5.5]
[null,null,"5.5i","Provision of high quality resource in line with supplier quality submission",null,null,null,null,null,null,"5.5i",5.5]
[null,"Scope and Methodology",null,null,null,null,null,null,null,null,null,5.5]
[null,"5.5c",null,"i) Key deliverables are items which are considered to be core requirements of the contract. In each period, these will typically be several deliverables which impact on the critical path or present other significant difficulties relating to time, cost and quality requirements. \nii) Challenging and realistic deadlines must be agreed between the supplier and Project Manager for Key Deliverables at the start of each reporting period. Changes to deadlines can be agreed at the Project Manager's discretion. \niii) Where it is agreed that the supplier will issue a draft to prompt feedback, Project Managers need to exercise judgement on where rework sits on a scale from unavoidable fine tuning to major avoidable rework.\niv) Major rework is defined as a complete revision of an entire key deliverable. Substantial rework is defined as a complete revision of a core component within a key deliverable. Minor rework is defined as correction of avoidable errors and defects relating to peripheral components. \nv) A 'Deliverables Tracker' can be used as evidence of the timeliness and level of rework required on key information/tasks. \nvi) Evidence of 'acceptance' by Highways England for a score of 8 must show confirmation that the work has been shared and acknowledged by Highways England technical specialists or by completion of a project submitted on the Lean Tracker (https://kol.withbc.com/HA-Lean/) with a verified Knowledge Transfer Pack and BRCF providing a tangible benefit. It is the responsibility of the supplier to obtain written confirmation of this team's agreement/concurrence and submit this with the CPF submission. \nvii) If metric 6.4 (Delivery of Milestones) is  scored, then this metric disregards the timeliness aspects.                                        ",null,null,null,null,null,null,"5.5c",5.5]
[null,null,"5.5d","This is a subjective measure carried out to evaluate the provision and quality of the information provided by the Service Provider necessary to support the management of the Services by the Customer. \nComplete, correct and timely provision of data, reports and information (Delivery Plans, Performance Management Reports, Risk reviews, Correction Plans, Remedial Plans, Quality Plans and Service Operation Manual).",null,null,null,null,null,null,"5.5d",5.5,"CHARM"]
[null,null,"5.5e","The quality, timeliness of the provision of  Operational Services required during the operational phase.\nThis is a subjective measure carried out to evaluate the satisfaction of the Customer with all aspects of the  Operational Services delivered. The measure is divided into two areas:\n- Quality: Is the Customer completely satisfied with the quality of workmanship and approach to/ method of Operational  Services?\n- Do the Operational Services meet the requirements;\n- Are Operational Services roles, responsibilities and processes clearly defined, roles appropriately resourced and processes adhered to; and\n- Achievement of specific Target Service Levels as set out in schedule 2.3 (Performance Management).\nThis measure is not intended to duplicate other measures but rather reflect the satisfaction with regards delivery of the Operational Services. Given any constraints how satisfied is the Customer with the Operational  Services in the areas outlined above.",null,null,null,null,null,null,"5.5e",5.5,"CHARM"]
[null,null,"5.5f","The quality, timeliness of the provision of Deliverables, Milestones and Implementation Services required during the Implementation Phase and Innovation Projects.\nThis is a subjective measure carried out to evaluate the satisfaction of the Customer with all aspects of the delivery being achieved in the Implementation Phase and by Innovation Projects. The measure is divided into two areas:\n- Quality: Is the Customer completely satisfied with the quality of workmanship and approach to Implementation Services? \n- Do Deliverables meet specification and requirement;\n- Are roles, responsibilities and processes clearly defined, roles appropriately resourced and processes adhered to; and\n- Achievement of Deliverables, and Milestones (as set out in schedule 6.2 Milestones).\nThis measure is not intended to duplicate other measures but rather reflect the satisfaction with regards delivery of the implementation phase of the project and during Innovation Projects. Given any constraints how satisfied is the Customer with the project in the areas outlined above.",null,null,null,null,null,null,"5.5f",5.5,"CHARM"]
[null,null,"5.5g","Identification, management and mitigation of risk.\nThis is a subjective measure carried out to evaluate the management of risk by the Service Provider.",null,null,null,null,null,null,"5.5g",5.5,"CHARM"]
[null,null,"5.5h","This score must be assessed in conjunction with the Forecast Performance Levels Calculation Guidance specified by the Employer.",null,null,null,null,null,null,"5.5h",5.5,"CHARM"]
[null,"5.5i",null,"The provision of high quality staff of the calibre to mentor, coach and train existing staff. Higher scores will be given for staff who are world class or leaders in their field.",null,null,null,null,null,null,"5.5i",5.5]
[null,"Example evidence sources",null,"Deliverables Tracker ",null,null,null,null,null,null,null,5.5]
[null,"Period",null,null,null,null,null,null,null,null,null,5.5]
[null,null,"5.5c","This metric reflects performance in the reporting period for scores up to 6. Scores of 8 and 10 require a piece of evidence or case study from the past six months.",null,null,null,null,null,null,"5.5c",5.5]
[null,null,"5.5d-h","Reflects performance during the reporting period.\nExcept 5.5f - This metric reflects performance in the reporting period for scores up to 6. Scores of 8 and 10 require  a piece of evidence or case study from the past six months.",null,null,null,null,null,null,"5.5defgh",5.5,"CHARM"]
[null,null,"5.5i","This metric reflects performance in the reporting period.",null,null,null,null,null,null,"5.5i",5.5]
[null,null,null,null,null,null,null,null,null,null,null,5.5]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,null,5.5]
[null,"5.5c) Quality Management, Service Levels and Key Deliverables",null,null,"Lag","Quantitative","No data, OR A key deliverable is >5 working days later than the agreed due date and/or required major rework, OR Service failure(s)/defective product(s) lead to >5 working days delay and/or major rework.. ",0,null,null,"5.5c",5.5]
[null,null,null,null,null,null,"A key deliverable is 3-5 working days later than the agreed due date and/or required substantial rework OR Service failure(s)/defective product(s) lead to 3-5 working days delay and/or significant rework.",2,null,null,"5.5c",5.5]
[null,null,null,null,null,null,"A key deliverable is 1-2 working day later than the agreed due date and/or required minor rework OR Service failure(s)/defective product(s) lead to 1-2 working days delay and/or minor rework. ",4,null,null,"5.5c",5.5]
[null,null,null,null,null,null,"Key information delivered on time within the period. It is accepted as right first time or requires only minor unavoidable iteration. Service levels and products meet the required standard. ",6,null,null,"5.5c",5.5]
[null,null,null,null,null,null,"Supplier can provide evidence of work performed relating to Quality Management which has been accepted as notable best practice by Highways England. ",8,null,null,"5.5c",5.5]
[null,null,null,null,null,null,"Supplier can evidence that best practice identified and accepted within the definition of the 8 scoring criteria has been either (i) deployed on a contract delivered by another Supplier or (ii) led to Highways England processes being changed and improved. ",10,null,null,"5.5c",5.5]
[null,null,null,null,null,null,null,null,null,null,"5.5c",5.5]
[null,"5.5d) Customer Information",null,null,"Most aspects unsatisfactory. Evidence may include:\nMost reports, performance updates, management documents and supporting data are formatted incorrectly and content is incomplete.",null,null,0,null,null,"5.5d",5.5,"CHARM"]
[null,null,null,null,"Most aspects unsatisfactory, but one or two were just satisfactory. Evidence may include:\nAll reports, performance updates, management documents and supporting data are provided are formatted incorrectly. Where content is incomplete there was a commitment to provide in future reports.",null,null,2,null,null,"5.5d",5.5,"CHARM"]
[null,null,null,null,"Most aspects to entire satisfaction, but some aspects were only nearly satisfactory. Evidence may include:\nAll reports, performance updates, management documents and supporting data are provided with complete content the majority of which are provided to agreed format, but a few have incorrect format.",null,null,4,null,null,"5.5d",5.5,"CHARM"]
[null,null,null,null,"All aspects completed to entire satisfaction. Evidence may include:\nAll reports, performance updates, management documents and supporting data provided as agreed (content complete and to agreed format).",null,null,6,null,null,"5.5d",5.5,"CHARM"]
[null,null,null,null,"All aspects completed many exceeding satisfaction. Evidence may include:\nAll reports, performance updates, management documents and supporting data provided with content complete, to agreed format clearly laid out. The Customer is regularly consulted on the quality and presentation of the reports and improvements made. ",null,null,8,null,null,"5.5d",5.5,"CHARM"]
[null,null,null,null,"All aspects exceed Highways England expectation considerably.",null,null,10,null,null,"5.5d",5.5,"CHARM"]
[null,null,null,null,null,null,null,null,null,null,"5.5d",5.5,"CHARM"]
[null,"5.5e) Operational Services",null,null,"Majority of aspects are unsatisfactory with elements significantly falling below Highways England expectation.",null,null,0,null,null,"5.5e",5.5,"CHARM"]
[null,null,null,null,"Some aspects are satisfactory although there are significant aspects falling below Highways England expectation.",null,null,2,null,null,"5.5e",5.5,"CHARM"]
[null,null,null,null,"Most aspects are satisfactory although some aspects fall below Highways England expectation.",null,null,4,null,null,"5.5e",5.5,"CHARM"]
[null,null,null,null,"All aspects are satisfactory to Highways England expectation.",null,null,6,null,null,"5.5e",5.5,"CHARM"]
[null,null,null,null,"All aspects are satisfactory and some aspects exceed Highways England expectation.",null,null,8,null,null,"5.5e",5.5,"CHARM"]
[null,null,null,null,"All aspects exceed Highways England expectation considerably.",null,null,10,null,null,"5.5e",5.5,"CHARM"]
[null,null,null,null,null,null,null,null,null,null,"5.5e",5.5,"CHARM"]
[null,"5.5f) Deliverables, Milestones, and Implementation Services",null,null,"Majority of aspects are unsatisfactory with elements significantly falling below Highways England expectation.",null,null,0,null,null,"5.5f",5.5,"CHARM"]
[null,null,null,null,"Some aspects are satisfactory although there are significant aspects falling below Highways England expectation.",null,null,2,null,null,"5.5f",5.5,"CHARM"]
[null,null,null,null,"Most aspects are satisfactory although some aspects fall below Highways England expectation.",null,null,4,null,null,"5.5f",5.5,"CHARM"]
[null,null,null,null,"All aspects are satisfactory to Highways England expectation.",null,null,6,null,null,"5.5f",5.5,"CHARM"]
[null,null,null,null,"All aspects are satisfactory and some aspects exceed Highways England expectation.",null,null,8,null,null,"5.5f",5.5,"CHARM"]
[null,null,null,null,"All aspects exceed Highways England expectation considerably.",null,null,10,null,null,"5.5f",5.5,"CHARM"]
[null,null,null,null,null,null,null,null,null,null,"5.5f",5.5,"CHARM"]
[null,"5.5g) Identification, management and mitigation of risk",null,null,"Ineffective approach to identifying and/or managing and/or mitigating risks – some medium, high and critical level risks not fully managed",null,null,0,null,null,"5.5g",5.5,"CHARM"]
[null,null,null,null,"Ineffective approach to identifying and/or managing and/or mitigating risks – some medium and high level risks not fully managed",null,null,2,null,null,"5.5g",5.5,"CHARM"]
[null,null,null,null,"Ineffective approach to identifying and/or managing and/or mitigating risks – most medium level risks not fully managed",null,null,4,null,null,"5.5g",5.5,"CHARM"]
[null,null,null,null,"Effective reactive identification, management and mitigation of risks in most areas, however there are some areas of low risk not fully managed",null,null,6,null,null,"5.5g",5.5,"CHARM"]
[null,null,null,null,"Effective reactive identification, management and mitigation of risks in all areas.",null,null,8,null,null,"5.5g",5.5,"CHARM"]
[null,null,null,null,"A proactive and systematic approach to the effective identification, management and mitigation of risk",null,null,10,null,null,"5.5g",5.5,"CHARM"]
[null,null,null,null,null,null,null,null,null,null,"5.5g",5.5,"CHARM"]
[null,"5.5h) Handling of Service Failures",null,null,"All aspects of handling of Service Failures unsatisfactory.  Evidence may include:\nCorrection Plans, not produced or that were ineffective.",null,null,0,null,null,"5.5h",5.5,"CHARM"]
[null,null,null,null,"Most aspects of handling of Service Failures unsatisfactory.  Evidence may include:\nCorrection Plans not produced, cannot be agreed, require re-working or had minimal impact.",null,null,2,null,null,"5.5h",5.5,"CHARM"]
[null,null,null,null,"Most aspects of handling of Service Failures unsatisfactory, but one or two were just satisfactory.  Evidence may include:\nCorrection Plans produced for some of the Service Failures but outstanding or being re-worked for others. Some Correction Plans have led to improvement but not all. ",null,null,4,null,null,"5.5h",5.5,"CHARM"]
[null,null,null,null,"A few aspects of handling of Service Failures to entire satisfaction, but some aspects were only nearly satisfactory, and some unsatisfactory.  Evidence may include:\nCorrection Plan produced but with some elements to be agreed. Where implemented the Correction Plan has led to performance improvement.",null,null,6,null,null,"5.5h",5.5,"CHARM"]
[null,null,null,null,"Most handling of Service Failures to entire satisfaction, but some aspects were only nearly satisfactory.  Evidence may include:\nCorrection Plan produced and agreed for the Service Failure. Where implemented the Correction Plan led to significant performance improvement.",null,null,8,null,null,"5.5h",5.5,"CHARM"]
[null,null,null,null,"Full satisfaction in handling of Service Failures. Evidence may include:\nCorrection Plan produced and agreed for the predicted Service Failure. Where enacted the Correction Plan has restored Service to Customer satisfaction.",null,null,10,null,null,"5.5h",5.5,"CHARM"]
[null,null,null,null,null,null,null,null,null,null,"5.5h",5.5,"CHARM"]
[null,"5.5i) Expertise",null,null,"Lag","Quantitative","No data",0,null,null,"5.5i",5.5]
[null,null,null,null,null,null,"Unacceptable – Not meeting expectations, not a team player, repeated problems with any of timekeeping, attitude, delivery.",2,null,null,"5.5i",5.5]
[null,null,null,null,null,null,"Poor – Does not meet role requirements, fails to deliver some agreed objectives, is a generalist or has no experience in the area.",4,null,null,"5.5i",5.5]
[null,null,null,null,null,null,"Satisfactory – Experienced and competent, generally meets the role requirements and delivers day to day and on agreed objectives, contributes to team performance. Considered to be a team player",6,null,null,"5.5i",5.5]
[null,null,null,null,null,null,"Very Good – Consistent delivery of all agreed objectives, a valued and respected member of team, meets and sometimes exceeds the basic requirements of the role and job description. Is a specialist, more experienced and qualified than the staff they are mentoring or coaching.",8,null,null,"5.5i",5.5]
[null,null,null,null,null,null,"Excellent – Exceeds all agreed objectives and basic requirements of the role and job description. Is a leader in their field and has significant proven experience in area of delivery. The resource is world class and sought after.",10,null,null,"5.5i",5.5]
[null,null,null,null,null,null,null,null,null,null,"5.5i",5.5]
[null,"Evidence",null,null,null,null,null,null,null,null,null,5.5]
[null,"Explanation of issues (by exception)","5.5c)",null,null,null,null,null,null,null,"5.5c",5.5]
[null,null,"5.5d)",null,null,null,null,null,null,null,"5.5d",5.5,"CHARM"]
[null,null,"5.5e)",null,null,null,null,null,null,null,"5.5e",5.5,"CHARM"]
[null,null,"5.5f)",null,null,null,null,null,null,null,"5.5f",5.5,"CHARM"]
[null,null,"5.5g)",null,null,null,null,null,null,null,"5.5g",5.5,"CHARM"]
[null,null,"5.5h)",null,null,null,null,null,null,null,"5.5h",5.5,"CHARM"]
[null,null,"5.5i)",null,null,null,null,null,null,null,"5.5i",5.5]
[null,null,null,null,null,null,null,null,null,null,null,5.5]
[null,"Highways England Comments","5.5c)",null,null,null,null,null,null,null,"5.5c",5.5]
[null,null,"5.5d)",null,null,null,null,null,null,null,"5.5d",5.5,"CHARM"]
[null,null,"5.5e)",null,null,null,null,null,null,null,"5.5e",5.5,"CHARM"]
[null,null,"5.5f)",null,null,null,null,null,null,null,"5.5f",5.5,"CHARM"]
[null,null,"5.5g)",null,null,null,null,null,null,null,"5.5g",5.5,"CHARM"]
[null,null,"5.5h)",null,null,null,null,null,null,null,"5.5h",5.5,"CHARM"]
[null,null,"5.5i)",null,null,null,null,null,null,null,"5.5i",5.5]
[null,null,null,null,null,null,null,null,null,null,null,5.5]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,"5.6a",5.6]
[null,"5.6 Quality",null,"Quality Management ",null,null,null,null,null,null,"5.6a",5.6]
[null,"Links to strategy",null,"Contractual compliance through implementation of the quality plan.",null,null,null,null,null,null,"5.6a",5.6]
[null,"Intended outcome",null,"Delivery of products and services that are fit for purpose and compliant with all relevant requirements",null,null,null,null,null,null,"5.6a",5.6]
[null,"Scope and Methodology",null,"(i) Audit results should be used to validate the scoring for managing effective quality processes and controls, including the result of HE inspections where appropriate.\n(ii) It is accepted that the Supplier’s personnel will routinely undertake audits of Quality Management Systems. The independence reference relates to the reporting lines and organisational responsibility of the auditors (e.g. reporting to a Board member).\n(iii) Where contractual requirements, tender undertakings and quality promises are not being delivered, the supplier will be scored below 6 regardless of whether Key Deliverables are meeting their Quality and Time requirements.\n(iv) Where contractual requirements also include Crown Commercial Service Procurement Policy Note (PPN) directives, these are within scope of this metric. Failure to adhere to these will result in scores below 6.\n(v) Defects should continue to be reported fully. The score for this measure should not be impacted by a higher number of minor defects reported by diligent Suppliers unless this is deemed to reflect poor quality control. The intention is that this score should reflect the severity of defects on the overall cost, time and disruption to the scheme and how they are managed. ",null,null,null,null,null,null,"5.6a",5.6]
[null,"Example evidence sources",null,"Evidence for scores above or below a 6 will be required, no evidence for a score of 6 will be required. \n\nSupplier’s documented Quality Management Plan, Sub-Supplier’s Quality Management Plan, Proactive ownership of quality processes across supply chain, Quality failures/defects reported, Root cause analysis and corrective action arising from quality failures, Award from external body (where appropriate), Timetable of planned/actual audits, Qualification of audit team, Reporting lines of audit team, Nature and resolution of audit recommendations, Quality defects records, Audit reports, Defects reports. Non-Conformance Reports, Process for identifying, investigating and mitigating defects, Process for informing the HE, Evidence of process compliance, Significance of defects, Defects Reports/Logs, Issues Log.",null,null,null,null,null,null,"5.6a",5.6]
[null,"Period",null,"This metric reflects performance in the reporting period for scores up to 6. Scores of 8 and 10 require  a piece of evidence or case study from the past six months.",null,null,null,null,null,null,"5.6a",5.6]
[null,null,null,null,null,null,null,null,null,null,"5.6a",5.6]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,"5.6a",5.6]
[null,"5.6a) Quality processes & audit",null,null,"Lag","Quantitative","More than one key aspect is currently unacceptable to the extent that it calls into question the supplier’s capability. The project manager should have written to the supplier’s director or minuted the issues at a Project Board meeting.",0,{"$f":"H285","v":0},null,"5.6a",5.6]
[null,null,null,null,null,null,"One key aspect is currently unacceptable to the extent that the project manager considers that significant intervention is required. The project manager should have escalated this concern in writing to the supplier senior management or minuted it at a Project Board meeting. ",2,null,null,"5.6a",5.6]
[null,null,null,null,null,null,"Some aspects are currently unacceptable and outweigh those which are satisfactory to the extent that the project manager seeks improvement. This concern should be itemised in the project issues register and recorded in progress meeting minutes/action points.",4,null,null,"5.6a",5.6]
[null,null,null,null,null,null,"Contractual requirements, tender undertakings and quality promises are being delivered. Quality Plan and Quality Management System are agreed by the Project Manager and quality audits across the whole supply chain are being undertaken on time by appropriately qualified and independent personnel. Past audit recommendations have been resolved within appropriate timescales. ",6,null,null,"5.6a",5.6]
[null,null,null,null,null,null,"All PCF Products quality issues, RFQ, TQ, NCRs and defects are identified comprehensively and communicated to Highways England promptly. Timely mitigation/remedial action is taken, the cause of the PCF Products quality issues, RFQ, TQ, NCRs and defects are investigated and appropriate steps are taken to avoid a recurrence. The number and severity of incidents is minimal. There is a high level of confidence that only a minimal number of minor defects will be outstanding at scheme handover/ phase completion.",8,null,null,"5.6a",5.6]
[null,null,null,null,null,null,"Robust processes are in place to identify report, mitigate and manage all PCF Products quality issues, RFQ, TQ, NCRs and defects, and no defects currently remain open. There is a high level of confidence that no PCF Products quality issues, RFQ, TQ, NCRs and defects will be outstanding at scheme handover/ phase completion. Both Project Manager and Performance Manager must agree performance is exceptional.",10,null,null,"5.6a",5.6]
[null,null,null,null,null,null,null,null,null,null,"5.6a",5.6]
[null,"Evidence",null,null,null,null,null,null,null,null,"5.6a",5.6]
[null,"5.6a)","Assessment of Quality Management score:",null,null,null,null,null,null,null,"5.6a",5.6]
[null,"Explanation of issues (by exception)",null,null,null,null,null,null,null,null,"5.6a",5.6]
[null,null,null,null,null,null,null,null,null,null,"5.6a",5.6]
[null,"Highways England Comments",null,null,null,null,null,null,null,null,"5.6a",5.6]
[null,null,null,null,null,null,null,null,null,null,"5.6a",5.6]

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[]
[null,null,null,"Scheme / Contract","Scheme / Contract",null,{"$f":"+IF(Cover!$D$13=\"\",\"\",Cover!$D$13)","v":""}]
[null,null,null,"Supplier","Supplier",null,{"$f":"+IF(Cover!$D$20=\"\",\"\",Cover!$D$20)","v":""}]
[null,null,null,"Works/Task No","Work Type / Ref.",null,{"$f":"IF(Cover!$D$23=\"\",\"\",Cover!$D$23)","v":""}]
[null,null,null,"Scheme Phase","Scheme Phase",null,{"$f":"+IF(Cover!$D$15=\"\",\"\",Cover!$D$15)","v":""}]
[null,null,null,"Reporting Period (Start)","Reporting Period (Start)",null,{"$f":"+IF(Cover!$D$10=\"\",\"\",\"\"&Cover!$D$10&\" \"&Cover!$E$10)","v":""}]
[null,null,null,"Reporting Period (End)","Reporting Period (End)",null,{"$f":"+IF(Cover!$D$11=\"\",\"\",\"\"&Cover!$D$11&\" \"&Cover!$E$11)","v":""}]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,"6.1a",6.1]
[null,"6.1 Time",null,"Forecast timescales accurately (including change management)",null,null,null,null,null,null,"6.1a",6.1]
[null,"Links to strategy",null,"RIS Performance Specification KPI: Delivery Plan Progress. Significant reputational impact on Highways England.",null,null,null,null,null,null,"6.1a",6.1]
[null,"Intended outcome",null,"Driving efficiency in delivery timescales. Improving overall productivity.",null,null,null,null,null,null,"6.1a",6.1]
[null,"Scope and Methodology",null,"To measure the accuracy of time predictions between the estimate (design and/or construction as appropriate) made at the start of the phase and actual delivery timescales. The measure is designed to reflect the impact on customers and Highways England of changes in the predicted timescales for delivery of schemes.",null,null,null,null,null,null,"6.1a",6.1]
[null,"6.1a",null,"i) The baseline is the agreed duration for the current Governance Phase in weeks (e.g. agreed Options, Development or Construction Phase duration at the Stage Gate or at contract award).\nii) Forecast Phase Duration is the agreed monthly assessment of outturn duration. The latest forecast date is used for all assessments prior to the actual date being available.\niii) Where there is a significant change in output or scope which is entirely outside the Supplier’s control and not covered by a risk provision, the Supplier must provide evidence that they have escalated this to the project SRO to request an adjustment to the baseline for the purpose of score calculation. The Commercial Performance Manager may then agree a score of n/a for the current reporting period. If the outcome is not settled in time for the following reporting period then scoring will resume against the former baseline.\niv) If used on projects or contracts without distinct governance phases, this metric will use task order duration as the base for measurement.\nv) If used post-Completion to measure final account, the metric is the variance between the duration between OFT and the target final account date, vs the duration between OFT and the forecast/actual final account date",null,null,null,null,null,null,"6.1a",6.1]
[null,"Example evidence sources",null,null,null,null,null,null,null,null,"6.1a",6.1]
[null,"6.1a",null,"Agreed Development and/or Construction phase timescale, Schedule of work completed, Adjustments for agreed change control, Agreed Compensation Events, Phase Project Plan, Project records, Change control, Supplier's time forecasts",null,null,null,null,null,null,"6.1a",6.1]
[null,"Period",null,"This metric reflects cumulative performance over the current Phase",null,null,null,null,null,null,"6.1a",6.1]
[null,null,null,null,null,null,null,null,null,null,"6.1a",6.1]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,"6.1a",6.1]
[null,"6.1a)  Actual (or forecast if not complete) variance between the forecast phase duration and the agreed phase duration (after adjusting for relevant material change control agreed by the SRO)",null,null,"Lead","Quantitative","No data",0,{"$f":"IF(AND(H27=\"\",H28=\"\"),0,IF(H29=\"N/A\",\"N/A\",IF(ROUND(H29,4)>0.05,2,IF(AND(ROUND(H29,4)>0,ROUND(H29,4)<=0.05),4,IF(AND(ROUND(H29,4)>-0.03,ROUND(H29,4)<=0),6,IF(AND(ROUND(H29,4)>=-0.05,ROUND(H29,4)<=-0.03),8,IF(ROUND(H29,4)<-0.05,10,\"Error - check input below\")))))))","v":0},null,"6.1a",6.1]
[null,null,null,null,null,null," > 5% later than predicted ",2,null,null,"6.1a",6.1]
[null,null,null,null,null,null,"up to 5% later than predicted",4,null,null,"6.1a",6.1]
[null,null,null,null,null,null,"0% - 2.99% earlier than predicted",6,null,null,"6.1a",6.1]
[null,null,null,null,null,null,"3-5% earlier than predicted",8,null,null,"6.1a",6.1]
[null,null,null,null,null,null,">5% earlier than predicted",10,null,null,"6.1a",6.1]
[null,null,null,null,null,null,null,null,null,null,"6.1a",6.1]
[null,"Evidence",null,null,null,null,null,null,null,null,"6.1a",6.1]
[null,"6.1a)","Forecast (or actual) duration of phase in weeks:",null,null,null,null,null,null,null,"6.1a",6.1]
[null,null,"Baseline target duration of phase in weeks:",null,null,null,null,null,null,null,"6.1a",6.1]
[null,null,"Percentage variance (auto calculated):",null,null,null,null,{"$f":"IF(AND(H27=\"N/A\",H28=\"N/A\"),\"N/A\",IF(ISBLANK(H27),+IF(ISBLANK(H28),\"\",),(H27-H28)/H28))","v":""},null,null,"6.1a",6.1]
[null,"Explanation of issues (by exception)","6.1a)",null,null,null,null,null,null,null,"6.1a",6.1]
[null,null,null,null,null,null,null,null,null,null,"6.1a",6.1]
[null,"Highways England comments","6.1a)",null,null,null,null,null,null,null,"6.1a",6.1]
[null,null,null,null,null,null,null,null,null,null,"6.1a",6.1]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,"6.2a",6.2]
[null,"6.2 Time",null,"Achieve the Schedule Performance Index (SPI) target for the phase",null,null,null,null,null,null,"6.2a",6.2]
[null,"Links to strategy",null,"RIS Performance Specification PI: CPI and SPI for schemes at Project Control Framework Stage 5 and beyond",null,null,null,null,null,null,"6.2a",6.2]
[null,"Intended outcome",null,"Driving efficiency in delivery timescales.  Improving overall productivity. To deliver the Project/Contract within the agreed timescale.",null,null,null,null,null,null,"6.2a",6.2]
[null,"Scope and Methodology",null,"(i) The baseline for this measure is the fully detailed and costed work programme (Clause 31 or equivalent) with granularity and deliverables agreed with the project manager. \n(ii) Changes to the baseline programme are only made:\n     •  to incorporate change control events.\n     •  where there is a significant change in output or scope that is entirely outside the Supplier’s control and not covered by a risk provision, the Divisional Director may authorise a change control adjustment to the baseline programme.\n(iii) The metric is scored on the final agreed SPI results at the end of the final month in the reporting period, unless the reporting period straddles two financial years when the SPI at the end of March is used, rounded to two decimal places.\n(iv) The metric is the cumulative phase SPI rather than the in-year period.\n(v) Allowances are made for changes which have not yet been implemented, and can be reported as unimplemented changes in the CRaMS form, as set out in the form’s guidance notes.",null,null,null,null,null,null,"6.2a",6.2]
[null,"Example evidence sources",null,"Monthly CRaMS report, Agreed change control events.",null,null,null,null,null,null,"6.2a",6.2]
[null,"Period",null,"This metric reflects cumulative performance over the current Phase",null,null,null,null,null,null,"6.2a",6.2]
[null,null,null,null,null,null,null,null,null,null,"6.2a",6.2]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,"6.2a",6.2]
[null,"6.2a) Highways England calculation of the cumulative Supplier phase SPI",null,null,"Lead & Lag","Quantitative","No data",0,{"$f":"IF(H51=\"\",0,IF(H51=\"N/A\",\"N/A\",IF(ROUND(H51,2)<0.95,2,IF(ROUND(H51,2)<1,4,IF(ROUND(H51,2)<=1.02,6,IF(ROUND(H51,2)<=1.05,8,IF(ROUND(H51,2)>1.05,10,\"Error - check input below\")))))))","v":0},null,"6.2a",6.2]
[null,null,null,null,null,null,"SPI is less than 0.95",2,null,null,"6.2a",6.2]
[null,null,null,null,null,null,"SPI is 0.95 - 0.99",4,null,null,"6.2a",6.2]
[null,null,null,null,null,null,"SPI is 1.00 - 1.02",6,null,null,"6.2a",6.2]
[null,null,null,null,null,null,"SPI is 1.03 - 1.05",8,null,null,"6.2a",6.2]
[null,null,null,null,null,null,"SPI is more than 1.05",10,null,null,"6.2a",6.2]
[null,null,null,null,null,null,null,null,null,null,"6.2a",6.2]
[null,"Evidence",null,null,null,null,null,null,null,null,"6.2a",6.2]
[null,"6.2a)","Cumulative phase SPI at the end of the period:",null,null,null,null,null,null,null,"6.2a",6.2]
[null,"Explanation of issues (by exception)",null,null,null,null,null,null,null,null,"6.2a",6.2]
[null,null,null,null,null,null,null,null,null,null,"6.2a",6.2]
[null,"Highways England Comments",null,null,null,null,null,null,null,null,"6.2a",6.2]
[null,null,null,null,null,null,null,null,null,null,"6.2a",6.2]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,"6.3a",6.3]
[null,"6.3 Time",null,"Meet contractual timescales",null,null,null,null,null,null,"6.3a",6.3]
[null,"Links to strategy",null,"Operating the principles of NEC3 contracts",null,null,null,null,null,null,"6.3a",6.3]
[null,"Intended outcome",null,"Timely delivery of commercial information to drive collaborative delivery, Meeting the NEC3 contractual timescales for Compensation Event quotations.",null,null,null,null,null,null,"6.3a",6.3]
[null,"Scope and Methodology",null,"i) The metric is scored from the date of the Highways England Project Manager's acceptance of the principle ('notification') of the Compensation Event, to the date of the Supplier's submission of the quotation.\nii) The quotation must be accompanied by an appropriate level of substantiation.\niii) The contractual timescale for this is three weeks, equivalent to 21 calendar days. The Project Manager may extend these timescales in line with NEC3 conditions where the scale or complexity are an issue. Evidence should be made available on request.\niv) For suppliers who are transitioning to CPF from MST, this metric applies only to CEs that are notified from the start for the first CPF reporting period.",null,null,null,null,null,null,"6.3a",6.3]
[null,"Example evidence sources",null,"Monthly CRaMS report, Agreed change control events.",null,null,null,null,null,null,"6.3a",6.3]
[null,"Period",null,"This metric reflects cumulative performance over the current Phase",null,null,null,null,null,null,"6.3a",6.3]
[null,null,null,null,null,null,null,null,null,null,"6.3a",6.3]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,"6.3a",6.3]
[null,"6.3a) Percentage of Compensation Event quotations provided within NEC timescales.",null,null,"Lag","Quantitative","No Data",0,{"$f":"IF(H75=\"\",0,IF(H75=\"N/A\",\"N/A\",IF(H75<0.7,2,IF(H75<=0.8,4,IF(H75<=0.9,6,IF(H75<1,8,IF(H75=1,10,\"Error, check input below\")))))))","v":0},null,"6.3a",6.3]
[null,null,null,null,null,null,"<70% provided within NEC3 timescales",2,null,null,"6.3a",6.3]
[null,null,null,null,null,null,"≥70% provided within NEC3 timescales",4,null,null,"6.3a",6.3]
[null,null,null,null,null,null,">80% provided within NEC3 timescales",6,null,null,"6.3a",6.3]
[null,null,null,null,null,null,">90% provided within NEC3 timescales",8,null,null,"6.3a",6.3]
[null,null,null,null,null,null,"100% provided within NEC3 timescales",10,null,null,"6.3a",6.3]
[null,null,null,null,null,null,null,null,null,null,"6.3a",6.3]
[null,"Evidence",null,null,null,null,null,null,null,null,"6.3a",6.3]
[null,"6.3a)","Number of Compensation Event quotations provided within NEC3 Timescales:",null,null,null,null,null,null,null,"6.3a",6.3]
[null,null,"Total number of Compensation Events submitted, less those awaiting agreement in principle by Highways England:",null,null,null,null,null,null,null,"6.3a",6.3]
[null,null,"Percentage quoted within NEC timescales (auto calculated):",null,null,null,null,{"$f":"IF(AND(H73=\"\",H74=\"\"),\"\",IF(AND(H73=\"N/A\",H74=\"N/A\"),\"N/A\",IF(H74=0,\"N/A\",(H73/H74))))","v":""},null,null,"6.3a",6.3]
[null,"Explanation of issues (by exception)",null,null,null,null,null,null,null,null,"6.3a",6.3]
[null,null,null,null,null,null,null,null,null,null,"6.3a",6.3]
[null,"Highways England Comments",null,null,null,null,null,null,null,null,"6.3a",6.3]
[null,null,null,null,null,null,null,null,null,null,"6.3a",6.3]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,null,6.4]
[null,"6.4 Time",null,"Delivery of milestones",null,null,null,null,null,null,null,6.4]
[null,"Links to strategy",null,"Highways England Delivery Plan - Performance Specification KPI: Delivery Plan Progress. Significant reputational impact on Highways England.",null,null,null,null,null,null,null,6.4]
[null,"Intended outcome",null,"Driving efficiency in delivery timescales. Improving overall productivity.",null,null,null,null,null,null,null,6.4]
[null,"Scope and Methodology",null,"i) The measure is designed to reflect the impact on customers, project client, and/or Highways England of changes in the predicted timescales for delivery by measuring the achievement of milestones, progress against deliverables, KPIs, Service Levels or other appropriate measure.\nii) Targets should be reviewed on at least a 6 monthly basis to ensure that the targets are realistic and appropriately challenging for higher scores to be achieved.",null,null,null,null,null,null,null,6.4]
[null,"Period",null,"This measure reflects performance within the reporting period (items not delivered will be carried over to next period for assessment)",null,null,null,null,null,null,null,6.4]
[null,"Metric",null,null,"Scoring Guidance",null,null,"Score","Assessed Score",null,null,6.4]
[null,"6.4c) Delivery of milestones and Service Levels for Occupational Health",null,null,"Milestones due in period not achieved, and/or\n> 2 Service Level targets not met",null,null,0,{"$f":"I130","v":0},null,"6.4c",6.4]
[null,null,null,null,"Milestones due in period achieved late, with no advance warning or mitigating actions in place, and/or 4 Service Level targets not met",null,null,2,null,null,"6.4c",6.4]
[null,null,null,null,"Milestones due in period achieved late. Advance warning given and mitigating actions in place, and/or 2 -3 Service Level target not met",null,null,4,null,null,"6.4c",6.4]
[null,null,null,null,"Milestones due in period achieved on time, and all Service Levels met",null,null,6,null,null,"6.4c",6.4]
[null,null,null,null,"2 -3 Service Level targets exceeded",null,null,8,null,null,"6.4c",6.4]
[null,null,null,null,"> 4 Service Level targets exceeded",null,null,10,null,null,"6.4c",6.4]
[null,null,null,null,null,null,null,null,null,null,"6.4c",6.4]
[null,"6.4d) Delivery of CHARM milestones",null,null,"Inadequate programmes, which do not fully cover the implementation activities",null,null,0,{"$f":"I131","v":0},null,"6.4d",6.4]
[null,null,null,null,"Programmes are only updated when requested by the Customer.  Deliverables and/or Milestones delivered late affecting project delivery",null,null,2,null,null,"6.4d",6.4]
[null,null,null,null,"Programmes are occasionally updated in response to changes that affect critical activities. Early warnings not given. Deliverables and/or milestones mostly late.",null,null,4,null,null,"6.4d",6.4]
[null,null,null,null,"Programmes are updated periodically and in response to changes that affect critical activities. Early warnings are given. Timely achievement of Deliverables and Milestones.",null,null,6,null,null,"6.4d",6.4]
[null,null,null,null,"Programmes are updated periodically and proactively and any change managed and reported to fully understand any delays and their impact to enable mitigation plans to be proposed. Deliverables and Milestones achieved on time or earlier.",null,null,8,null,null,"6.4d",6.4]
[null,null,null,null,"Programmes are updated periodically and proactively and any change managed and reported to fully understand any delays and mitigation plan(s) are agreed/implemented. Deliverables and Milestones achieved on time or earlier.",null,null,10,null,null,"6.4d",6.4]
[null,null,null,null,null,null,null,null,null,null,"6.4d",6.4]
[null,"6.4e) Delivery of milestones and KPIs for Legal Services",null,null,"Milestones due in period not achieved, and/or\n> 4 KPI targets not met",null,null,0,{"$f":"I132","v":0},null,"6.4e",6.4]
[null,null,null,null,"Milestones due in period achieved late, with no advance warning or mitigating actions in place, and/or 4 KPI targets not met",null,null,2,null,null,"6.4e",6.4]
[null,null,null,null,"Milestones due in period achieved late. Advance warning given and mitigating actions in place, and/or 2 -3 KPI targets not met",null,null,4,null,null,"6.4e",6.4]
[null,null,null,null,"Milestones due in period achieved on time, and all KPIs met",null,null,6,null,null,"6.4e",6.4]
[null,null,null,null,"2 -3 KPI targets exceeded",null,null,8,null,null,"6.4e",6.4]
[null,null,null,null,"4 KPI targets exceeded",null,null,10,null,null,"6.4e",6.4]
[null,null,null,null,null,null,null,null,null,null,"6.4e",6.4]
[null,"6.4f) Delivery of milestones ",null,null,"Deliverables/Milestones due in period not achieved.",null,null,0,{"$f":"I133","v":0},null,"6.4f",6.4]
[null,null,null,null,"Deliverables/Milestones due in period achieved late, with no advance warning or mitigating actions in place.",null,null,2,null,null,"6.4f",6.4]
[null,null,null,null,"Deliverables/Milestones due in period achieved late. Advance warning given and mitigating actions in place.",null,null,4,null,null,"6.4f",6.4]
[null,null,null,null,"Deliverables/Milestones due in period achieved on time.",null,null,6,null,null,"6.4f",6.4]
[null,null,null,null,"Exceeds Service Level time by 5%.",null,null,8,null,null,"6.4f",6.4]
[null,null,null,null,"Exceeds Service Level time by 10%.",null,null,10,null,null,"6.4f",6.4]
[null,null,null,null,null,null,null,null,null,null,"6.4f",6.4]
[null,"6.4g) Delivery of milestones for NTLC",null,null,"Deliverables/Milestones due in period not achieved.",null,null,0,{"$f":"I134","v":0},null,"6.4g",6.4]
[null,null,null,null,"Deliverables/Milestones due in period achieved late, with no advance warning or mitigating actions in place.",null,null,2,null,null,"6.4g",6.4]
[null,null,null,null,"Deliverables/Milestones due in period achieved late. Advance warning given and mitigating actions in place.",null,null,4,null,null,"6.4g",6.4]
[null,null,null,null,"Deliverables/Milestones due in period achieved on time.",null,null,6,null,null,"6.4g",6.4]
[null,null,null,null,"Reduction of Service Level time (72hrs) by 15%",null,null,8,null,null,"6.4g",6.4]
[null,null,null,null,"Reduction of Service Level time (72hrs) by 33%",null,null,10,null,null,"6.4g",6.4]
[null,null,null,null,null,null,null,null,null,null,"6.4g",6.4]
[null,"6.4h) Delivery of Service Level milestones for TLS",null,null,"Milestones due in period not achieved.",null,null,0,{"$f":"I135","v":0},null,"6.4h",6.4]
[null,null,null,null,"Service Level milestones due in period achieved in more than 21 working days. Advance warning given and mitigating actions in place.",null,null,2,null,null,"6.4h",6.4]
[null,null,null,null,"Service Level milestones due in period achieved within 21 working days. Advance warning given and mitigating actions in place.",null,null,4,null,null,"6.4h",6.4]
[null,null,null,null,"Service Level milestones due in period achieved within 18 working days. Advance warning given and mitigating actions in place.",null,null,6,null,null,"6.4h",6.4]
[null,null,null,null,"Service Level milestones due in period achieved within 15 working days. Advance warning given and mitigating actions in place.",null,null,8,null,null,"6.4h",6.4]
[null,null,null,null,"Service Level milestones due in period achieved within 12 working days or sooner. Advance warning given and mitigating actions in place.",null,null,10,null,null,"6.4h",6.4]
[null,null,null,null,null,null,null,null,null,null,"6.4h",6.4]
[null,"Evidence",null,null,null,null,null,null,null,null,null,6.4]
[null,"6.4c)","Delivery of milestones and Service Levels for Occupational Health",null,null,null,null,null,null,null,"6.4c",6.4]
[null,"6.4d)","Delivery of CHARM milestones",null,null,null,null,null,null,null,"6.4d",6.4]
[null,"6.4e)","Delivery of milestones and KPIs for Legal Services",null,null,null,null,null,null,null,"6.4e",6.4]
[null,"6.4f)","Delivery of milestones",null,null,null,null,null,null,null,"6.4f",6.4]
[null,"6.4g)","Delivery of milestones for NTLC",null,null,null,null,null,null,null,"6.4g",6.4]
[null,"6.4h)","Delivery of Service Level milestones for TLS",null,null,null,null,null,null,null,"6.4h",6.4]
[null,"Explanation of issues (by exception)","6.4c)",null,null,null,null,null,null,null,"6.4c",6.4]
[null,null,"6.4d)",null,null,null,null,null,null,null,"6.4d",6.4]
[null,null,"6.4e)",null,null,null,null,null,null,null,"6.4e",6.4]
[null,null,"6.4f)",null,null,null,null,null,null,null,"6.4f",6.4]
[null,null,"6.4g)",null,null,null,null,null,null,null,"6.4g",6.4]
[null,null,"6.4h)",null,null,null,null,null,null,null,"6.4h",6.4]
[null,null,null,null,null,null,null,null,null,null,null,6.4]
[null,"Highways England Comments","6.4c)",null,null,null,null,null,null,null,"6.4c",6.4]
[null,null,"6.4d)",null,null,null,null,null,null,null,"6.4d",6.4]
[null,null,"6.4e)",null,null,null,null,null,null,null,"6.4e",6.4]
[null,null,"6.4f)",null,null,null,null,null,null,null,"6.4f",6.4]
[null,null,"6.4g)",null,null,null,null,null,null,null,"6.4g",6.4]
[null,null,"6.4h)",null,null,null,null,null,null,null,"6.4h",6.4]
[null,null,null,null,null,null,null,null,null,null,null,6.4]

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[]
[null,null,null,"Scheme / Contract","Scheme / Contract",null,{"$f":"+IF(Cover!$D$13=\"\",\"\",Cover!$D$13)","v":""}]
[null,null,null,"Supplier","Supplier",null,{"$f":"+IF(Cover!$D$20=\"\",\"\",Cover!$D$20)","v":""}]
[null,null,null,"Works/Task No","Work Type / Ref.",null,{"$f":"IF(Cover!$D$23=\"\",\"\",Cover!$D$23)","v":""}]
[null,null,null,"Scheme Phase","Scheme Phase",null,{"$f":"+IF(Cover!$D$15=\"\",\"\",Cover!$D$15)","v":""}]
[null,null,null,"Reporting Period (Start)","Reporting Period (Start)",null,{"$f":"+IF(Cover!$D$10=\"\",\"\",\"\"&Cover!$D$10&\" \"&Cover!$E$10)","v":""}]
[null,null,null,"Reporting Period (End)","Reporting Period (End)",null,{"$f":"+IF(Cover!$D$11=\"\",\"\",\"\"&Cover!$D$11&\" \"&Cover!$E$11)","v":""}]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,null,7.1]
[null,"7.1 Cost",null,"Manage schemes to budget (including change management)",null,null,null,null,null,null,null,7.1]
[null,"Links to strategy",null,"RIS Performance Specification KPI: Savings on capital expenditure; Highways England business requirements to manage expenditure within annual allocation",null,null,null,null,null,null,null,7.1]
[null,"Intended outcome",null,"Driving efficiency in delivery costs",null,null,null,null,null,null,null,7.1]
[null,"Scope and Methodology",null,null,null,null,null,null,null,null,null,7.1]
[null,"7.1b",null,"i) This metric measures the cost management between the current Governance Phase budget (i.e.. agreed IDC Phase budget for Options, Development and Construction) and the current Phase forecast outturn cost.\nii) This metric is aimed at suppliers who are able to significantly influence Phase outturn costs. Attention to this is critical for Highways England who are set challenging efficiency targets by the ORR. \niii) The Project Manager is expected to provide the base data for this metric. \niv) Where there is a subsequent significant change in output or scope which is entirely outside the Supplier’s control and not covered by a risk provision, the Supplier must provide evidence that they have escalated this to the project SRO to request an adjustment to the baseline for the purpose of score calculation. The Commercial Performance Manager may then agree a score of n/a for the current reporting period. If the outcome is not settled in time for the following reporting period then scoring will resume against the former baseline. The SRO will determine whether the baseline (Milestones 1 or 3 as appropriate) should be changed for the purposes of calculating this score.",null,null,null,null,null,null,"7.1b",7.1]
[null,null,"7.1d","i) Will only be used if you are not the lead in a phase i.e. designer in construction or contractor in development. It can also be used if governance is not clear. In both cases prior agreement with Highways England Performance team is required.\nii) This metric measures the cost management between the current contract value/price (including notified Compensation Events) and the current contract forecast outturn cost.\niii) Data from the end of final month of the reporting period should be used for the purposes of this calculation.",null,null,null,null,null,null,"7.1d",7.1]
[null,"Example evidence sources",null,"Development and/or Construction Phase Budget, Forecast outturn, Cost reviews and updates, Adjustments for agreed change control, SfM Oracle / CRaMS data, Phase records on other agreed change control events, Scheme/Project Analysis Sheets.",null,null,null,null,null,null,null,7.1]
[null,"Period",null,"This metric reflects cumulative performance over the current Phase",null,null,null,null,null,null,null,7.1]
[null,null,null,null,null,null,null,null,null,null,null,7.1]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,null,7.1]
[null,"7.1b) Actual (or forecast if not complete) variance between the forecast phase cost and the agreed phase budget ",null,null,"Lead","Quantitative","No Data or Forecast Phase Cost not reviewed/updated within the past three months",0,{"$f":"IF(H36=\"\",0,IF(H36=\"N/A\",\"N/A\",IF(H36>0.05,2,IF(H36>0,4,IF(H36>-0.05,6,IF(H36>=-0.1,8,IF(H36<-0.1,10,\"Error\")))))))","v":0},null,"7.1b",7.1]
[null,null,null,null,null,null,"Net cost is > 5% above predicted cost",2,null,null,"7.1b",7.1]
[null,null,null,null,null,null,"Net cost is up to 5% above predicted cost",4,null,null,"7.1b",7.1]
[null,null,null,null,null,null,"Net cost is 0% - 4.99% below predicted cost",6,null,null,"7.1b",7.1]
[null,null,null,null,null,null,"Net cost is 5-10% below predicted cost",8,null,null,"7.1b",7.1]
[null,null,null,null,null,null,"Net cost is >10% below predicted cost",10,null,null,"7.1b",7.1]
[null,null,null,null,null,null,null,null,null,null,"7.1b",7.1]
[null,"7.1d) Variance between the contract value and the forecast outturn ",null,null,"No Data or forecast not reviewed/updated within the past three months.",null,null,0,{"$f":"IF(H40=\"\",0,IF(H40=\"N/A\",\"N/A\",IF(H40>0.05,2,IF(H40>0,4,IF(H40>-0.05,6,IF(H40>=-0.1,8,IF(H40<-0.1,10,\"Error\")))))))","v":0},null,"7.1d",7.1]
[null,null,null,null,"Net cost is > 5% above predicted cost.",null,null,2,null,null,"7.1d",7.1]
[null,null,null,null,"Net cost is up to 5% above predicted cost.",null,null,4,null,null,"7.1d",7.1]
[null,null,null,null,"Net cost is 0% - 4.99% below predicted cost.",null,null,6,null,null,"7.1d",7.1]
[null,null,null,null,"Net cost is 5-10% below predicted cost.",null,null,8,null,null,"7.1d",7.1]
[null,null,null,null,"Net cost is >10% below predicted cost.",null,null,10,null,null,"7.1d",7.1]
[null,null,null,null,null,null,null,null,null,null,"7.1d",7.1]
[null,"Evidence ",null,null,null,null,null,null,null,null,null,7.1]
[" ","7.1b)","Current Phase Budget:",null,null,null,null,null,null,null,"7.1b",7.1]
[null,null,"Current Phase Forecast:",null,null,null,null,null,null,null,"7.1b",7.1]
[null,null,"Percentage variance (auto calculated)",null,null,null,null,{"$f":"IF(AND(H34=\"N/A\",H35=\"N/A\"),\"N/A\",IF(ISBLANK(H34),+IF(ISBLANK(H35),\"\",),ROUND((H35-H34)/H34,2)))","v":""},null,null,"7.1b",7.1]
[null,null,"Date of last review of forecast phase costs:",null,null,null,null,null,null,null,"7.1b",7.1]
[null,"7.1d)","Contract value",null,null,null,null,null,null,null,"7.1d",7.1]
[null,null,"Forecast Outturn",null,null,null,null,null,null,null,"7.1d",7.1]
[null,null,"Percentage variance (auto calculated)",null,null,null,null,{"$f":"IF(AND(H38=\"N/A\",H39=\"N/A\"),\"N/A\",IF(ISBLANK(H38),+IF(ISBLANK(H39),\"\",),ROUND((H39-H38)/H38,2)))","v":""},null,null,"7.1d",7.1]
[null,null,"Date of last review of forecast costs:",null,null,null,null,null,null,null,"7.1d",7.1]
[null,"Explanation of issues (by exception)","7.1b)",null,null,null,null,null,null,null,"7.1b",7.1]
[null,null,"7.1d)",null,null,null,null,null,null,null,"7.1d",7.1]
[null,null,null,null,null,null,null,null,null,null,null,7.1]
[null,"Highways England Comments","7.1b)",null,null,null,null,null,null,null,"7.1b",7.1]
[null,null,"7.1d)",null,null,null,null,null,null,null,"7.1d",7.1]
[null,null,null,null,null,null,null,null,null,null,null,7.1]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,"7.2a",7.2]
[null,"7.2 Cost",null,"Achieve the Cost Performance Index (CPI) target for the phase",null,null,null,null,null,null,"7.2a",7.2]
[null,"Links to strategy",null,"RIS Performance Specification PI: CPI and SPI for [RIS] schemes.",null,null,null,null,null,null,"7.2a",7.2]
[null,"Intended outcome",null,"Driving efficiency in delivery costs",null,null,null,null,null,null,"7.2a",7.2]
[null,"Scope and Methodology","7.2a","i) The metric is scored on the final agreed CPI results at the end of the final month in the reporting period, unless the reporting period straddles two financial years when the CPI at the end of March is used, rounded to two decimal places.\nii) If the CPI is above 1.04 but no satisfactory explanation of savings is provided, the score is capped at 6.\niii) Allowances for unimplemented change can be made; this is explained in the Commercial Reporting (CRaMS) form guidance.\niv) With the exception of purely reactive or call-off type work, it is expected that all suppliers assess Earned Value independently from their costs to calculate a CPI. In the case of an NEC Option E contract, the CPI represents an anticipated cost saving or overspend against the package order budget. The expectation is that CRaMS are required and CPF EVM metrics will apply unless confirmed otherwise by the Performance team. Any exceptions to this must be agreed with the Commercial Performance Team, at the start of the CPF reporting period.\nv) Where CRaMS is agreed not to be used, CPI is calculated using the target price (or current contract price) divided by the forecast outturn, and any allowances for unimplemented change can be made subject to details provided by exception. ",null,null,null,null,null,null,"7.2a",7.2]
[null,"Example evidence sources",null,"Monthly CRaMS report, Task order budget, Forecast out turn cost, Frequency of forecast review, Robustness of work programme, Robustness of EVM data and calculations, Change orders.",null,null,null,null,null,null,"7.2a",7.2]
[null,"Period",null,"This metric reflects cumulative performance over the current Phase",null,null,null,null,null,null,"7.2a",7.2]
[null,null,null,null,null,null,null,null,null,null,null,7.2]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,"7.2a",7.2]
[null,"7.2a) Highways England calculation of the cumulative Supplier phase CPI",null,null,"Lead & Lag","Quantitative","No Data",0,{"$f":"IF(H65=\"\",0,IF(H65=\"N/A\",\"N/A\",IF(ROUND(H65,2)<0.95,2,IF(ROUND(H65,2)<1,4,IF(ROUND(H65,2)<=1.04,6,IF(ROUND(H65,2)<=1.1,8,IF(ROUND(H65,2)>1.1,10,\"Error - check input below\")))))))","v":0},null,"7.2a",7.2]
[null,null,null,null,null,null,"CPI is less than 0.95",2,null,null,"7.2a",7.2]
[null,null,null,null,null,null,"CPI is 0.95 - 0.99",4,null,null,"7.2a",7.2]
[null,null,null,null,null,null,"CPI is 1.00 - 1.04",6,null,null,"7.2a",7.2]
[null,null,null,null,null,null,"CPI is 1.05 - 1.10",8,null,null,"7.2a",7.2]
[null,null,null,null,null,null,"CPI is more than 1.10 ",10,null,null,"7.2a",7.2]
[null,null,null,null,null,null,null,null,null,null,"7.2a",7.2]
[null,"Evidence",null,null,null,null,null,null,null,null,"7.2a",7.2]
[null,"7.2a","Cumulative CPI at the end of period:",null,null,null,null,null,null,null,"7.2a",7.2]
[null,"Explanation of issues (by exception)","7.2a",null,null,null,null,null,null,null,"7.2a",7.2]
[null,null,null,null,null,null,null,null,null,null,"7.2a",7.2]
[null,"Highways England Comments","7.2a",null,null,null,null,null,null,null,"7.2a",7.2]
[null,null,null,null,null,null,null,null,null,null,"7.2a",7.2]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,null,7.3]
[null,"7.3 Cost",null,"Forecast expenditure accurately",null,null,null,null,null,null,null,7.3]
[null,"Links to strategy",null,"Highways England business requirements to manage expenditure within annual allocation and monthly cash flow. ",null,null,null,null,null,null,null,7.3]
[null,"Intended outcome",null,"Driving cost predictability",null,null,null,null,null,null,null,7.3]
[null,"Scope and Methodology",null,"To measure the reliability of cost forecasting when compared with actual spend. (Not earned value)",null,null,null,null,null,null,null,7.3]
[null,"7.3a",null,"i) This measure compares the forecast and actual spend for the three most recent monthly forecasts provided to the Highways England project team. submitted by the supplier at each month-end for the following month. \nii) The score is awarded based on the greatest variance recorded in the period.\niii) This is scored one month in arrears due to a potential lag in confirming the final actual cost figure in the final month of the reporting period. For example an April to June CPF submission will be scored using March to May Actual Spend figures.\niv) Where a change in month to scope or milestones can be shown to fully account for the cost variation in that particular month, the Commercial Performance Manager may remove that month from the calculation of the Assessed Score.\nv) For projects submitting non-quarterly submissions (e.g.. 6 monthly), suppliers should aggregate the forecast and actual for each two month period for scoring purposes (i.e. combine months 1-2, 3-4 and 5-6).\nvi) Where there is only a single CPF at the end of a package, 7.3 is scored n/a to avoid duplication of 7.1.",null,null,null,null,null,null,"7.3a",7.3]
[null,"7.3g",null,"i) The baseline for this measure is the cumulative spend forecast for the financial year as agreed with Highways England's finance team. It is expected that anticipated savings are built into this forecast.\nii) In cases where a Supplier starts work on a package order during a financial year a baseline forecast should be provided at start-up.\niii) Where a change to scope, milestones or cost/time savings can be shown to fully account for the cost variation, the Commercial Performance Manager may increase the Assessed Score to 6.\niv) The baseline forecast can only be adjusted in the following circumstances:\n- To account for the impact of Compensation Events.\n- The SRO may agree a re-base in exceptional circumstances such as a fundamental change to the scope/milestone dates or in the event of significant unplanned costs/time savings. The Supplier must provide evidence where a rebase has been agreed by the SRO. The first submission after an agreed re-base is scored n/a.\nv) The most recent results should be used when scoring this metric. For example an April to June submission will use the forecast and actual results as at the end of June. If the reporting period straddles two financial years, the position at the end of March should be used.",null,null,null,null,null,null,"7.3g",7.3]
[null,"Example evidence sources",null,"Agreed spend forecast profile, Change control events agreed. ",null,null,null,null,null,null,null,7.3]
[null,"Period",null,null,null,null,null,null,null,null,null,7.3]
[null,"7.3a",null,"Reflects performance during the reporting period",null,null,null,null,null,null,"7.3a",7.3]
[null,"7.3g",null,"Cumulative over the current financial year.",null,null,null,null,null,null,"7.3g",7.3]
[null,null,null,null,null,null,null,null,null,null,null,7.3]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,null,7.3]
[null,"7.3a) The greatest variance between the monthly forecasts and the actual spend in the month. ",null,null,"Lag","Quantitative","No Data",0,{"$f":"IF(AND(H99=\"\",H100=\"\",H101=\"\"),0,IF(AND(H99=\"N/A\",H100=\"N/A\",H101=\"N/A\"),\"N/A\",IF(MAX(H99,H100,H101)>0.07,2,IF(MAX(H99,H100,H101)>0.05,4,IF(MAX(H99,H100,H101)>0.03,6,IF(MAX(H99,H100,H101)>0.01,8,IF(MAX(H99,H100,H101)<=0.01,10,\"Error - check in put below\")))))))","v":0},null,"7.3a",7.3]
[null,null,null,null,null,null,">7%",2,null,null,"7.3a",7.3]
[null,null,null,null,null,null,"greater than 5% and up to 7%",4,null,null,"7.3a",7.3]
[null,null,null,null,null,null,"greater than 3% and up to 5%",6,null,null,"7.3a",7.3]
[null,null,null,null,null,null,"greater than 1% and up to 3%",8,null,null,"7.3a",7.3]
[null,null,null,null,null,null,"1% or less",10,null,null,"7.3a",7.3]
[null,null,null,null,null,null,null,null,null,null,"7.3a",7.3]
[null,"7.3g)  The variance between the cumulative actual spend for the current financial year and the forecast spend for the current financial year",null,null,"Lag","Quantitative","No Data",0,{"$f":"IF(H108=\"N/A\",\"N/A\",IF(H108=\"\",0,IF(H108>0.05,2,IF(H108>0.03,4,IF(H108>0.02,6,IF(H108>0.01,8,IF(H108<=0.01,10,\"Error - check input below\")))))))","v":0},null,"7.3g",7.3]
[null,null,null,null,null,null,">5%",2,null,null,"7.3g",7.3]
[" ",null,null,null,null,null,"greater than 3% and up to 5%",4,null,null,"7.3g",7.3]
[null,null,null,null,null,null,"greater than 2% and up to 3%",6,null,null,"7.3g",7.3]
[null,null,null,null,null,null,"greater than 1% and up to 2%",8,null,null,"7.3g",7.3]
[null,null,null,null,null,null,"1% or less",10,null,null,"7.3g",7.3]
[null,null,null,null,null,null,null,null,null,null,"7.3g",7.3]
[" ","Evidence",null,null,null,null,null,null,null,null,null,7.3]
[null,"7.3a)",null,"Monthly Forecast",null,null,"Actual Spend","% Variance (auto calculated)",null,null,"7.3a",7.3]
[null,null,"Month 1",null,null,null,null,{"$f":"IF(AND(G99=\"N/A\",D99=\"N/A\"),\"N/A\",IF(ISERROR((D99-G99)/D99),\"\",(ABS(D99-G99)/D99)))","v":""},null,null,"7.3a",7.3]
[null,null,"Month 2",null,null,null,null,{"$f":"IF(AND(G100=\"N/A\",D100=\"N/A\"),\"N/A\",IF(ISERROR((D100-G100)/D100),\"\",(ABS(D100-G100)/D100)))","v":""},null,null,"7.3a",7.3]
[null,null,"Month 3",null,null,null,null,{"$f":"IF(AND(G101=\"N/A\",D101=\"N/A\"),\"N/A\",IF(ISERROR((D101-G101)/D101),\"\",(ABS(D101-G101)/D101)))","v":""},null,null,"7.3a",7.3]
[null,"7.3g)","Cumulative spend forecast for Financial Year (to end of period):  ",null,null,null,null,null,null,null,"7.3g",7.3]
[null,null,"Adjustment for Implemented CEs in Financial Year (to end of period):",null,null,null,null,null,null,null,"7.3g",7.3]
[null,null,"Adjustment for Unimplemented CEs in Financial Year (to end of period):",null,null,null,null,null,null,null,"7.3g",7.3]
[null,null,null,null,null,null,"Total:",{"$f":"IF(AND(H102=\"N/A\",H103=\"N/A\",H104=\"N/A\"),\"N/A\",SUM(H102:I104))","v":0},null,null,"7.3g",7.3]
[null,null,"Cumulative total actual spend in Financial Year",null,null,null,null,null,null,null,"7.3g",7.3]
[null,null,"Variance (auto calculated):",null,null,null,null,{"$f":"IF(AND(H106=\"N/A\",H105=\"N/A\"),\"N/A\",H106-H105)","v":0},null,null,"7.3g",7.3]
[null,null,"Percentage Variance (auto calculated):",null,null,null,null,{"$f":"IF(AND(H107=\"N/A\",H105=\"N/A\"),\"N/A\",IF(ISERROR(H107/H105),\"\",ABS(H107/H105)))","v":""},null,null,"7.3g",7.3]
[null,null,null,null,null,null,null,null,null,null,null,7.3]
[null,"Explanation of issues (by exception)","7.3a)",null,null,null,null,null,null,null,"7.3a",7.3]
[null,null,"7.3g)",null,null,null,null,null,null,null,"7.3g",7.3]
[null,null,null,null,null,null,null,null,null,null,null,7.3]
[null,"Highways England Comments","7.3a)",null,null,null,null,null,null,null,"7.3a",7.3]
[null,null,"7.3g)",null,null,null,null,null,null,null,"7.3g",7.3]
[null,null,null,null,null,null,null,null,null,null,null,7.3]
[null,"Collaborative Performance Framework  - Evidence Sheet",null,null,null,null,null,null,null,null,null,7.4]
[null,"7.4 Cost",null,"Ensure well costed key financial and commercial information",null,null,null,null,null,null,null,7.4]
[null,"Links to strategy",null,"Operating the principles of NEC3 contracts",null,null,null,null,null,null,null,7.4]
[null,"Intended outcome",null,"Accurate commercial information to drive collaborative delivery",null,null,null,null,null,null,null,7.4]
[null,"Scope and Methodology",null,"To demonstrate the timeliness and accuracy of the Provider's invoices, cost capture data, project cost control forms, scheme post completion comparison reports, Compensation Events and handling of third party green claims. To ensure that changes/Compensation Events/Strategic Risk Events (CE/SRE) quotes are priced accurately.",null,null,null,null,null,null,null,7.4]
[null,"7.4e",null,"i) This metric monitors the accuracy of the Target Price quotation by comparing the Supplier's initial estimate with the agreed Target Price.\nii) It is measured during the reporting period when the Target Price is agreed: that score applies for the first 12 months of the Construction Phase.\niii) The measurement of this metric should be taken when there is a mutual understanding of the scope of the price (like for like).",null,null,null,null,null,null,"7.4e",7.4]
[null,"7.4f",null,"i) This metric monitors the accuracy of forecasting of changes/CE/SREs by comparing the cumulative value of first initial quotations for changes/CE/SRE with the cumulative final value agreed with Highways England (allowing for additional change where relevant).\nii) Quotations priced but not yet agreed by Highways England are excluded.\niii) If the scope of the change/CE/SRE changes from the point at which the quotation is prepared to when it is agreed, make an appropriate adjustment to ensure that the scope and quotation are aligned. Make an adjustment for the impact of negative changes/CEs/SREs on the final calculation (consult with Commercial Performance Manager).\niv) Score is calculated as (Cumulative value of change/CE/SRE agreed by Highways England)/(Cumulative value of initial quotations submitted by the Supplier) and is expressed as a percentage.\nv) This measure is scored N/A until the first change is implemented.\nvi) The measurement of this metric should be taken when there is a mutual understanding of the scope of the change/CE/SRE (like for like).",null,null,null,null,null,null,"7.4f",7.4]
[null,null,"7.4g","This metric monitors the accuracy of the Supplier's Application for Payment/Invoice and the HE Certificate/Certified Invoice, over the previous 1-6 months of work. During the first 6 months, to complete all green cells below enter N/A for any months not yet reached.",null,null,null,null,null,null,"7.4g",7.4]
[null,"Example evidence sources",null,"Change control tracker in CRaMS",null,null,null,null,null,null,null,7.4]
[null,"Period",null,null,null,null,null,null,null,null,null,7.4]
[null,"7.4e",null,"This metric reflects cumulative performance over the first 12 months of the Construction Phase",null,null,null,null,null,null,"7.4e",7.4]
[null,"7.4f",null,"This metric reflects cumulative performance over the current Phase",null,null,null,null,null,null,"7.4f",7.4]
[null,null,"7.4g","Reflects performance during the last six months",null,null,null,null,null,null,"7.4g",7.4]
[null,null,null,null,null,null,null,null,null,null,null,7.4]
[null,"Metric",null,null,"Lead/Lag","Qualitative / Quantitative","Scoring Guidance","Score","Assessed Score",null,null,7.4]
[null,"7.4e) Prices - Quotations are priced accurately (Supplier's initial estimate to agreed target price during negotiation - One off)",null,null,"Lag","Quantitative","No Data",0,{"$f":"IF(H155=\"N/A\",\"N/A\",IF(H155=\"\",0,IF(ROUND(H155,3)<0.7,2,IF(ROUND(H155,3)<0.8,4,IF(ROUND(H155,3)<0.9,6,IF(ROUND(H155,3)<0.95,8,IF(ROUND(H155,3)>=0.95,10,\"Error - check input below\")))))))","v":0},null,"7.4e",7.4]
[null,null,null,null,null,null,"<70%",2,null,null,"7.4e",7.4]
[null,null,null,null,null,null,"70-79.9%",4,null,null,"7.4e",7.4]
[null,null,null,null,null,null,"80-89.9%",6,null,null,"7.4e",7.4]
[null,null,null,null,null,null,"90-94.9%",8,null,null,"7.4e",7.4]
[null,null,null,null,null,null,"≥95%",10,null,null,"7.4e",7.4]
[null,null,null,null,null,null,null,null,null,null,"7.4e",7.4]
[null,"7.4f) Compensation Events quotations are priced accurately - Cumulative variance between initial quotations and implemented values",null,null,"Lag","Quantitative","No Data",0,{"$f":"IF(H158=\"N/A\",\"N/A\",IF(H158=\"\",0,IF(ROUND(H158,3)<0.85,2,IF(ROUND(H158,3)<=0.9,4,IF(ROUND(H158,3)<0.94,6,IF(ROUND(H158,3)<0.97,8,IF(ROUND(H158,3)>=0.97,10,\"Error - check input below\")))))))","v":0},null,"7.4f",7.4]
[null,null,null,null,null,null,"<85% ",2,null,null,"7.4f",7.4]
[null,null,null,null,null,null,"85-90.9% ",4,null,null,"7.4f",7.4]
[null,null,null,null,null,null,"91-93.9% ",6,null,null,"7.4f",7.4]
[null,null,null,null,null,null,"94-96.9% ",8,null,null,"7.4f",7.4]
[null,null,null,null,null,null,"≥97% ",10,null,null,"7.4f",7.4]
[null,null,null,null,null,null,null,null,null,null,"7.4f",7.4]
[null,"7.4g) Variance (%) between the monetary value of the Supplier's Application for Payment and the HE Certificate",null,null,"Lag","Quantitative","No Data",0,{"$f":"IF(AND(H159=\"N/A\",H160=\"N/A\",H161=\"N/A\",H162=\"N/A\",H163=\"N/A\",H164=\"N/A\"),\"N/A\",IF(AND(H159=\"\",H160=\"\",H161=\"\",H162=\"\",H163=\"\",H164=\"\"),0,IF(H159>0.1,2,IF(H159>=0.05,4,IF(AND(H159<0.05,H160<0.05,H161<0.05,H162<0.05,H163<0.05,H164<0.05,H159<>\"\",H160<>\"\",H161<>\"\",H162<>\"\",H163<>\"\",H164<>\"\"),10,IF(AND(H159<0.05,H160<0.05,H161<0.05,H159<>\"\",H160<>\"\",H161<>\"\"),8,IF(AND(H159<0.05,H159<>\"\"),6,\"Error - check input below\")))))))","v":0},null,"7.4g",7.4,null," "]
[null,null,null,null,null,null,">10% for last one month",2,null,null,"7.4g",7.4]
[null,null,null,null,null,null,"≤10% for last one month",4,null,null,"7.4g",7.4]
[null,null,null,null,null,null,"<5% for last one month",6,null,null,"7.4g",7.4]
[null,null,null,null,null,null,"<5% for last three consecutive months",8,null,null,"7.4g",7.4]
[null,null,null,null,null,null,"<5% for last six consecutive months",10,null,null,"7.4g",7.4]
[null,null,null,null,null,null,null,null,null,null,"7.4g",7.4]
[null,"Evidence  ",null,null,null,null,null,null,null,null,null,7.4]
[null,"7.4e)","Initial estimate value:",null,null,null,null,null,null,null,"7.4e",7.4]
[null,null,"Agreed Target Price:",null,null,null,null,null,null,null,"7.4e",7.4]
[null,null,"Percentage of initial estimate (auto calculated):",null,null,null,null,{"$f":"IF(AND(H153=\"N/A\",H154=\"N/A\"),\"N/A\",+IF(ISBLANK(H153),+IF(ISBLANK(H154),\"\",),+IF((H154>H153),(H153/H154),(H154/H153))))","v":""},null,null,"7.4e",7.4]
[null,"7.4f)","Cumulative change/CE/SRE value estimated at initial quotation by Supplier (to end of period):",null,null,null,null,null,null,null,"7.4f",7.4]
[null,null,"Cumulative change/CE/SRE value implemented by Highways England (to end of period):  ",null,null,null,null,null,null,null,"7.4f",7.4]
[null,null,"Percentage of initial quotation (auto calculated):",null,null,null,null,{"$f":"IF(AND(H156=\"N/A\",H157=\"N/A\"),\"N/A\",+IF(ISBLANK(H156),+IF(ISBLANK(H157),\"\",),+IF((H157>H156),(H156/H157),(H157/H156))))","v":""},null,null,"7.4f",7.4]
[null,"7.4g)","Last month:",null,null,null,null,null,null,null,"7.4g",7.4]
[null,null,"Last month - 1:",null,null,null,null,null,null,null,"7.4g",7.4]
[null,null,"Last month - 2:",null,null,null,null,null,null,null,"7.4g",7.4]
[null,null,"Last Month - 3:",null,null,null,null,null,null,null,"7.4g",7.4]
[null,null,"Last month - 4:",null,null,null,null,null,null,null,"7.4g",7.4]
[null,null,"Last month - 5:",null,null,null,null,null,null,null,"7.4g",7.4]
[null,"Explanation of issues (by exception)","7.4e)",null,null,null,null,null,null,null,"7.4e",7.4]
[null,null,"7.4f)",null,null,null,null,null,null,null,"7.4f",7.4]
[null,null,"7.4g)",null,null,null,null,null,null,null,"7.4g",7.4]
[null,null,null,null,null,null,null,null,null,null,null,7.4]
[null,"Highways England Comments","7.4e)",null,null,null,null,null,null,null,"7.4e",7.4]
[null,null,"7.4f)",null,null,null,null,null,null,null,"7.4f",7.4]
[null,null,"7.4g)",null,null,null,null,null,null,null,"7.4g",7.4]

{"sheet":"Client Feedback","index":9,"n_rows":49,"n_cols":11,"rows_kept":49,"cut":false,"hidden":false,"merged":[[9,3,9,8],[38,1,46,1],[21,3,21,5],[39,2,46,2],[44,3,46,5],[38,3,43,5],[10,1,10,2],[10,3,10,8],[31,2,35,2],[30,3,35,5],[28,3,28,8],[19,1,19,2],[19,3,19,8],[30,8,35,8],[18,4,18,8],[48,1,48,2],[48,3,48,8],[16,4,16,8],[36,3,36,8],[30,1,36,1],[38,8,43,8],[44,7,44,8],[45,7,45,8],[46,7,46,8],[1,1,6,3],[1,4,1,5],[1,6,1,8],[2,4,2,5],[2,6,2,8],[3,4,3,5],[3,6,3,8],[4,4,4,5],[4,6,4,8],[5,4,5,5],[5,6,5,8],[6,4,6,5],[6,6,6,8],[7,1,7,8],[8,1,8,2],[23,2,27,2],[22,1,28,1],[8,3,8,8],[11,1,11,2],[11,3,11,8],[12,1,18,2],[13,4,13,8],[14,4,14,8],[15,4,15,8],[12,4,12,8],[17,4,17,8],[22,3,27,5],[22,8,27,8],[9,1,9,2]]}
[]
[null,null,null,null,"Scheme / Contract",null,{"$f":"+IF(Cover!$D$13=\"\",\"\",Cover!$D$13)","v":""}]
[null,null,null,null,"Supplier",null,{"$f":"+IF(Cover!$D$20=\"\",\"\",Cover!$D$20)","v":""}]
[null,null,null,null,"Works/Task No.",null,{"$f":"IF(Cover!$D$23=\"\",\"\",Cover!$D$23)","v":""}]
[null,null,null,null,"Scheme Phase",null,{"$f":"+IF(Cover!$D$15=\"\",\"\",Cover!$D$15)","v":""}]
[null,null,null,null,"Reporting Period (Start)",null,{"$f":"+IF(Cover!$D$10=\"\",\"\",\"\"&Cover!$D$10&\" \"&Cover!$E$10)","v":""}]
[null,null,null,null,"Reporting Period (End)",null,{"$f":"+IF(Cover!$D$11=\"\",\"\",\"\"&Cover!$D$11&\" \"&Cover!$E$11)","v":""}]
[null,"Collaborative Performance Framework  - Evidence Sheet"]
[null,"Client Feedback ",null,"Highways England performance"]
[null,"Links to strategy",null,"Mechanism to identify issues, opportunities and trends to help focus improvement efforts across Highways England."]
[null,"Intended outcome",null,"Active, engaged and intelligent client facilitating and driving delivery "]
[null,"Scope and Methodology",null,"To measure Highways England performance as a client.\ni) This feedback is for Highways England as a whole, including other directly procured Suppliers (i.e. performance of other third party suppliers appointed by Highways England to a project/scheme).\nii) Scores greater than or less than 6 should be supported by relevant evidence in order that Highways England can identify common themes and, where appropriate, take corrective action.\niii) Where specific scoring criteria are not included in a client metric, generic scoring criteria should be used for scoring, as shown below."]
[null,"Generic Scoring Criteria (unless otherwise specified)",null,"Score","Criteria"]
[null,null,null,"0 - Totally Dissatisfied","At least one aspect is unacceptable to the extent that major improvement is required by the client. The Supplier has escalated this concern in writing to the Highways England Divisional Director on more than one occasion"]
[null,null,null,"2 - Very dissatisfied","At least one aspect is unacceptable to the extent that the Supplier considers significant improvement is required from the client. The Supplier has escalated this concern in writing to the SRO or minuted at a Project Board meeting."]
[null,null,null,"4 - Slightly dissatisfied","At least one minor aspect is unacceptable to the extent that the Supplier seeks improvement from the client. This concern has been raised with the Highways England project team"]
[null,null,null,"6 - Satisfied","Client performance is generally satisfactory. "]
[null,null,null,"8 - Highly satisfied","Some aspects of client performance are exceeding expectation. Client is proactively supporting the Supplier and working beyond their expected duties and responsibilities. "]
[null,null,null,"10 - Exceptionally satisfied","All aspects of client performance considerably exceed expectation. Innovation and best practice is being fully supported and championed for mutual benefit."]
[null,"Period",null,"This measure reflects performance since the last performance score."]
[]
[null,"Theme","Measure","Metric",null,null,"Scoring Guidance","Score","Assessed Score"]
[null,"Health & Safety","C1.1 ","• Organisational commitment from Highways England to ensure H&S is the top priority in all its activities.\n• Explicit dedication to safe working practices (e.g. inductions) and the safety of the public.\n• Supportive of supply chain H&S initiatives and facilitates best practice sharing.\n• Undertakes and encourages preventative activities, responding to H&S incidents and learning lessons.\n",null,null,"Totally dissatisfied",0,null,null,"C1.1"]
[null,null,"Driving of Health and Safety improvement",null,null,null,"Very dissatisfied",2,null,null,"C1.1"]
[null,null,null,null,null,null,"Slightly dissatisfied",4,null,null,"C1.1"]
[null,null,null,null,null,null,"Satisfied",6,null,null,"C1.1"]
[null,null,null,null,null,null,"Highly satisfied",8,null,null,"C1.1"]
[null,null,null,null,null,null,"Exceptionally satisfied",10,null,null,"C1.1"]
[" ",null,"Assessment/Evidence:",null,null,null,null,null,null,null,"C1.1"]
[null,null,null,null,null,null,null,null,null,null,"C1.1"]
[null,"Customer & Stakeholder","C3.1","• Organisational commitment from Highways England to ensure Customer satisfaction is a priority in all its activities.\n• Supportive of supply chain Customer improvement initiatives and facilitates best practice sharing.\n• Highways England creates an enabling environment to encourage Customer focused activities.\n",null,null,"Totally dissatisfied",0,null,null,"C3.1"]
[null,null,"Improvement of Customer Experience",null,null,null,"Very dissatisfied",2,null,null,"C3.1"]
[null,null,null,null,null,null,"Slightly dissatisfied",4,null,null,"C3.1"]
[null,null,null,null,null,null,"Satisfied",6,null,null,"C3.1"]
[null,null,null,null,null,null,"Highly satisfied",8,null,null,"C3.1"]
[null,null,null,null,null,null,"Exceptionally satisfied",10,null,null,"C3.1"]
[" ",null,"Assessment/Evidence:",null,null,null,null,null,null,null,"C3.1"]
[null,null,null,null,null,null,null,null,null,null,"C3.1"]
[null,"Time","C6.2","Supplier to consider:\n• Highways England meets requirements for main Supplier and facilitates prompt and correct payment across the wider supply chain. \n• Score is the average number of working days it took from receiving an agreed certificate/invoice to payment being made. Allowance needs to be made for receipt of invoices.",null,null,"20 or more days",0,{"$f":"IF(SUM(H45:I47)=0,0,IF(AVERAGE(H45:I47)>=20,0,IF(AVERAGE(H45:I47)>=15,2,IF(AVERAGE(H45:I47)>=11,4,IF(AVERAGE(H45:I47)>=8,6,IF(AVERAGE(H45:I47)>=6,8,IF(AVERAGE(H45:I47)<6,10,\"N/A\")))))))","v":0},null,"C6.2"]
[null,null,"Timely payment",null,null,null,"15-19 days",2,null,null,"C6.2"]
[null,null,null,null,null,null,"11-14 days",4,null,null,"C6.2"]
[null,null,null,null,null,null,"8-10 days",6,null,null,"C6.2"]
[null,null,null,null,null,null,"6-7 days",8,null,null,"C6.2"]
[null,null,null,null,null,null,"<5 days",10,null,null,"C6.2"]
[null,null,null,"Assessment/Evidence:",null,null,"Last month:",null,null,null,"C6.2"]
[null,null,null,null,null,null,"Last month - 1:",null,null,null,"C6.2"]
[null,null,null,null,null,null,"Last month - 2:",null,null,null,"C6.2"]
[null,null,null,null,null,null,null,null,null,null,"C6.2"]
[null,"Highways England Comments"]

{"sheet":"Summary","index":10,"n_rows":72,"n_cols":15,"rows_kept":72,"cut":false,"hidden":false,"merged":[[5,8,5,10],[5,11,5,13],[6,8,6,10],[6,11,6,13],[7,1,7,13],[8,5,8,7],[8,10,8,11],[1,1,6,4],[1,5,6,7],[1,8,1,10],[1,11,1,13],[2,8,2,10],[2,11,2,13],[3,8,3,10],[3,11,3,13],[4,8,4,10],[4,11,4,13],[9,1,10,1],[9,10,9,11],[10,10,10,11],[11,1,11,8],[11,10,11,12],[12,1,16,1],[12,10,12,11],[13,2,14,2],[13,3,14,3],[13,9,14,9],[17,10,17,12],[18,1,21,1],[18,10,18,11],[19,2,20,2],[19,3,20,3],[19,9,20,9],[19,10,19,11],[13,10,13,11],[13,13,14,13],[14,10,14,11],[15,2,16,2],[15,3,16,3],[15,9,16,9],[15,10,15,11],[15,13,16,13],[16,10,16,11],[19,13,20,13],[20,10,20,11],[21,10,21,11],[22,10,22,12],[23,1,40,1],[23,10,23,11],[24,2,28,2],[24,3,28,3],[24,9,28,9],[24,10,24,11],[33,2,39,2],[33,3,39,3],[33,9,39,9],[33,10,33,11],[24,13,28,13],[25,10,25,11],[26,10,26,11],[27,10,27,11],[28,10,28,11],[29,2,31,2],[29,3,31,3],[29,9,31,9],[29,10,29,11],[29,13,31,13],[33,13,39,13],[34,10,34,11],[35,10,35,11],[36,10,36,11],[37,10,37,11],[38,10,38,11],[39,10,39,11],[30,10,30,11],[31,10,31,11],[32,10,32,11],[45,13,50,13],[46,10,46,11],[47,10,47,11],[48,10,48,11],[49,10,49,11],[50,10,50,11],[40,10,40,11],[41,10,41,12],[42,1,50,1],[42,10,42,11],[43,10,43,11],[44,10,44,11],[45,2,50,2],[45,3,50,3],[45,9,50,9],[45,10,45,11],[51,10,51,12],[52,1,59,1],[52,2,53,2],[52,3,53,3],[52,9,53,9],[52,10,52,11],[57,2,59,2],[57,3,59,3],[57,9,59,9],[57,10,57,11],[52,13,53,13],[53,10,53,11],[54,10,54,11],[55,2,56,2],[55,3,56,3],[55,9,56,9],[55,10,55,11],[55,13,56,13],[56,10,56,11],[71,2,71,13],[65,5,65,7],[65,9,65,12],[66,9,66,12],[67,9,67,12],[68,9,68,12],[69,1,69,7],[69,9,69,12],[57,13,59,13],[58,10,58,11],[59,10,59,11],[60,10,60,12],[62,10,62,12],[64,1,64,13]]}
[]
[null,null,null,null,null,null,null,null,"Scheme / Contract",null,null,{"$f":"+IF(Cover!$D$13=\"\",\"\",Cover!$D$13)","v":""}]
[null,null,null,null,null,null,null,null,"Supplier",null,null,{"$f":"+IF(Cover!$D$20=\"\",\"\",Cover!$D$20)","v":""}]
[null,null,null,null,null,null,null,null,"Works/Task No.",null,null,{"$f":"+IF(Cover!$D$23=\"\",\"\",Cover!$D$23)","v":""}]
[null,null,null,null,null,null,null,null,"Scheme Phase",null,null,{"$f":"+IF(Cover!$D$15=\"\",\"\",Cover!$D$15)","v":""}]
[null,null,null,null,null,null,null,null,"Reporting Period (Start)",null,null,{"$f":"+IF(Cover!$D$10=\"\",\"\",\"\"&Cover!$D$10&\" \"&Cover!$E$10)","v":""}]
[null,null,null,null,null,null,null,null,"Reporting Period (End)",null,null,{"$f":"+IF(Cover!$D$11=\"\",\"\",\"\"&Cover!$D$11&\" \"&Cover!$E$11)","v":""}]
[null,"Collaborative Performance Framework - Summary"]
[null,"Theme","No.","Measure","Metric","Metric Type",null,null,"Supplier Metric Score","Supplier Measure Score","Highways England Comments",null,"Agreed Metric Score","Agreed Measure Score"]
["1.1d","H&S",1.1000000000000001,{"$f":"'1 H&S'!D9","v":"Effective management of workforce health and safety"},{"$f":"'1 H&S'!B20","v":"1.1d) Extent of workforce subject to suitable health assessment"},null,null,null,{"$f":"'1 H&S'!I20","v":0},{"$f":"I10","v":0},{"$f":"IF('1 H&S'!D31=\"\", \"\", '1 H&S'!D31)","v":""},null,null,{"$f":"M10","v":0}]
["1.2a",null,1.2,{"$f":"'1 H&S'!D34:I34","v":"Minimise accidents"},{"$f":"'1 H&S'!B42","v":"1.2a)  RIDDOR AFR over rolling 12 months"},"Rolling 12 months","Lag","Quantitative",{"$f":"'1 H&S'!I42","v":0},{"$f":"I11","v":0},{"$f":"IF('1 H&S'!D52=\"\", \"\", '1 H&S'!D52)","v":""},null,null,{"$f":"M11","v":0}]
["H&S",null,null,null,null,null,null,null,null,{"$f":"IF(AND(J10=\"N/A\",J11=\"N/A\"),\"N/A\",AVERAGE(J10,J11))","v":0},"H&S Total",null,null,{"$f":"IF(AND(N10=\"N/A\",N11=\"N/A\"),\"N/A\",AVERAGE(N10,N11))","v":0}]
["3.1k","Customer Service",3.1,{"$f":"'3 C&S'!D9:D9","v":"Minimise Customer Delay"},{"$f":"'3 C&S'!B21","v":"3.1k) Incident clearance within 1 hour"},"Rolling 12 months","Lag","Quantitative","N/A",{"$f":"I13","v":"N/A"},{"$f":"IF('3 C&S'!D33=\"\", \"\", '3 C&S'!D33)","v":""},null,"N/A",{"$f":"M13","v":"N/A"}]
["3.2a",null,3.2,{"$f":"'3 C&S'!D36","v":"Customer & Stakeholder management"},{"$f":"'3 C&S'!B50","v":"3.2a) Considerate Constructors Scheme Score"},"Most recent data","Lead","Quantitative","N/A",{"$f":"IF(AND(I14=\"N/A\",I15=\"N/A\"),\"N/A\",IF(AND(I14>=6,I15>=6),MAX(I14,I15),MIN((I14,I15))))","v":0},{"$f":"IF('3 C&S'!D70=\"\", \"\", '3 C&S'!D70)","v":""},null,"N/A",{"$f":"IF(AND(M14=\"N/A\",M15=\"N/A\"),\"N/A\",IF(AND(M14>=6,M15>=6),MAX(M14,M15),MIN((M14,M15))))","v":0}]
["3.2b",null,null,null,{"$f":"'3 C&S'!B57","v":"3.2b) Effectiveness of engagement with customers & stakeholders"},"In six months","Lead","Qualitative",{"$f":"'3 C&S'!I57","v":0},null,{"$f":"IF('3 C&S'!D71=\"\", \"\", '3 C&S'!D71)","v":""}]
["3.3i",null,3.3,{"$f":"'3 C&S'!D74:D74","v":"Driving Customer satisfaction"},{"$f":"'3 C&S'!B89","v":"3.3i) Workforce Understanding of Customer Service (HE to complete)"},null,null,null,{"$f":"'3 C&S'!I89","v":0},{"$f":"IF(AND(I16=\"N/A\",I17=\"N/A\"),\"N/A\",IF(AND(I16>=6,I17>=6),MAX(I16,I17),MIN((I16,I17))))","v":0},{"$f":"IF('3 C&S'!D111=\"\", \"\", '3 C&S'!D111)","v":""},null,null,{"$f":"IF(AND(M16=\"N/A\",M17=\"N/A\"),\"N/A\",IF(AND(M16>=6,M17>=6),MAX(M16,M17),MIN((M16,M17))))","v":0}]
["3.3l",null,null,null,{"$f":"'3 C&S'!B96","v":"3.3l) Customer feedback (HE to complete)"},"Rolling 12 months","Lag","Quantitative",{"$f":"'3 C&S'!I96","v":0},null,{"$f":"IF('3 C&S'!D112=\"\", \"\", '3 C&S'!D112)","v":""}]
["C&S",null,null,null,null,null,null,null,null,{"$f":"IF(AND(J13=\"N/A\",J14=\"N/A\",J16=\"N/A\"),\"N/A\",AVERAGE(J13,J14,J16))","v":0},"Customer & Stakeholder Total",null,null,{"$f":"IF(AND(N13=\"N/A\",N14=\"N/A\",N16=\"N/A\"),\"N/A\",AVERAGE(N13,N14,N16))","v":0}]
["4.1f","Sustainability",4.0999999999999996,{"$f":"'4 Sustainability'!D9:I9","v":"Manage environmental sustainability"},{"$f":"'4 Sustainability'!B19","v":"4.1f)  Quantity of carbon used per £million of contract spend"},"In a quarter","Lag","Quantitative","N/A",{"$f":"I19","v":"N/A"},{"$f":"IF('4 Sustainability'!D30=\"\", \"\", '4 Sustainability'!D30)","v":""},null,"N/A",{"$f":"M19","v":"N/A"}]
["4.2a",null,4.2,{"$f":"'4 Sustainability'!D33","v":"Manage social sustainability"},{"$f":"'4 Sustainability'!B41","v":"4.2a) Throughout the life of the contract employment intelligence is gathered and analysed and acted upon to identify opportunities to improve the inclusiveness of the working culture and diversity of the workforce"},"In a quarter","Lead","Qualitative","N/A",{"$f":"IF(AND(I20>=\"N/A\",I21>=\"N/A\"),\"N/A\",IF(AND(I20>=6,I21>=6),MAX(I20,I21),MIN((I20,I21))))","v":"N/A"},{"$f":"IF('4 Sustainability'!D61=\"\", \"\", '4 Sustainability'!D61)","v":""},null,"N/A",{"$f":"IF(AND(M20>=\"N/A\",M21>=\"N/A\"),\"N/A\",IF(AND(M20>=6,M21>=6),MAX(M20,M21),MIN((M20,M21))))","v":"N/A"}]
["4.2b",null,null,null,{"$f":"'4 Sustainability'!B48","v":"4.2b) Throughout the life of the contract customer and community intelligence is gathered, analysed and acted upon  to deliver a more socially sensitive SRN and be a better neighbour to communities impacted by the contract"},"In a quarter","Lead","Qualitative","N/A",null,{"$f":"IF('4 Sustainability'!D62=\"\", \"\", '4 Sustainability'!D62)","v":""},null,"N/A"]
["4.3a",null,4.3,{"$f":"'4 Sustainability'!D65","v":"Maintain economic sustainability"},{"$f":"'4 Sustainability'!B73","v":"4.3a) Project Bank Account Tracker Score"},"Cumulative over period","Lead","Quantitative",{"$f":"'4 Sustainability'!I73","v":0},{"$f":"I22","v":0},{"$f":"IF('4 Sustainability'!D84=\"\", \"\", '4 Sustainability'!D84)","v":""},null,null,{"$f":"M22","v":0}]
["S",null,null,null,null,null,null,null,null,{"$f":"IF(AND(J19=\"N/A\",J20=\"N/A\",J22=\"N/A\"),\"N/A\",AVERAGE(J19,J20,J22))","v":0},"Sustainability Total",null,null,{"$f":"IF(AND(N19=\"N/A\",N20=\"N/A\",N22=\"N/A\"),\"N/A\",AVERAGE(N19,N20,N22))","v":0}]
["5.1a","Quality",5.0999999999999996,{"$f":"'5 Quality'!D9:I9","v":"Manage risk effectively"},{"$f":"'5 Quality'!B17","v":"5.1a) Risk Management Quality Assessment Score"},"Most recent data","Lead & Lag","Quantitative","N/A",{"$f":"I24","v":"N/A"},{"$f":"IF('5 Quality'!C28=\"\", \"\", '5 Quality'!C28)","v":""},null,"N/A",{"$f":"M24","v":"N/A"}]
["5.2b",null,5.2,{"$f":"'5 Quality'!D31:D31","v":"Effectiveness of Quality Management System"},{"$f":"'5 Quality'!B51","v":"5.2b) Simplified Lean Capability Index and Collaborative Planning "},"In period","Lead","Quantitative","N/A",{"$f":"IF(AND(I25>=\"N/A\",I26>=\"N/A\",I27>=\"N/A\",I28>=\"N/A\",I29>=\"N/A\"),\"N/A\",IF(AND(I25>=6,I26>=6,I27>=6,I28>=6,I29>=6),MAX(I25,I26,I27,I28,I29),MIN((I25,I26,I27,I28,I29))))","v":"N/A"},{"$f":"IF('5 Quality'!D99=\"\", \"\", '5 Quality'!D99)","v":""},null,"N/A",{"$f":"IF(AND(M25>=\"N/A\",M26>=\"N/A\",M27>=\"N/A\",M28>=\"N/A\",M29>=\"N/A\"),\"N/A\",IF(AND(M25>=6,M26>=6,M27>=6,M28>=6,M29>=6),MAX(M25,M26,M27,M28,M29),MIN((M25,M26,M27,M28,M29))))","v":"N/A"}]
["5.2c",null,null,null,{"$f":"'5 Quality'!B58","v":"5.2c) Establishing Collaboration Principles, Processes and Plans"},null,null,null,"N/A",null,{"$f":"IF('5 Quality'!D100=\"\", \"\", '5 Quality'!D100)","v":""},null,"N/A"]
["5.2d",null,null,null,{"$f":"'5 Quality'!B65","v":"5.2d) Collaboration with Service Contractor and their supply chain "},null,null,null,"N/A",null,{"$f":"IF('5 Quality'!D101=\"\", \"\", '5 Quality'!D101)","v":""},null,"N/A"]
["5.2e",null,null,null,{"$f":"'5 Quality'!B72","v":"5.2e)  Collaborating with HE and Stakeholders"},null,null,null,"N/A",null,{"$f":"IF('5 Quality'!D102=\"\", \"\", '5 Quality'!D102)","v":""},null,"N/A"]
["5.2f",null,null,null,{"$f":"'5 Quality'!B79","v":"5.2f) Coaching/Training and Roles Handover"},null,null,null,"N/A",null,{"$f":"IF('5 Quality'!D103=\"\", \"\", '5 Quality'!D103)","v":""},null,"N/A"]
["5.3a",null,5.3,{"$f":"'5 Quality'!D106","v":"Delivering Efficiencies"},{"$f":"'5 Quality'!B120","v":"5.3a) Efficiency Performance"},"In period","Lag","Quantitative",{"$f":"'5 Quality'!I120","v":"N/A"},{"$f":"IF(AND(I30=\"N/A\",I31=\"N/A\",I32=\"N/A\"),\"N/A\",IF(AND(I30>=6,I31>=6,I32>=6),MAX(I30,I31,I32),MIN((I30,I31,I32))))","v":0},{"$f":"IF('5 Quality'!D153=\"\", \"\", '5 Quality'!D153)","v":""},null,null,{"$f":"IF(AND(M30=\"N/A\",M31=\"N/A\",M32=\"N/A\"),\"N/A\",IF(AND(M30>=6,M31>=6,M32>=6),MAX(M30,M31,M32),MIN((M30,M31,M32))))","v":0}]
["5.3b",null,null,null,{"$f":"'5 Quality'!B127","v":"5.3b)  Innovation Savings"},"Duration of task order","Lead","Qualitative",{"$f":"'5 Quality'!I127","v":0},null,{"$f":"IF('5 Quality'!D154=\"\", \"\", '5 Quality'!D154)","v":""}]
["5.3c",null,null,null,{"$f":"'5 Quality'!B134","v":"5.3c) Innovation"},"Duration of task order","Lead","Qualitative","N/A",null,{"$f":"IF('5 Quality'!D155=\"\", \"\", '5 Quality'!D155)","v":""},null,"N/A"]
["5.4k",null,5.4,{"$f":"'5 Quality'!D158","v":"Maintenance and operational service is delivered to the required quality"},{"$f":"'5 Quality'!B166","v":"5.4k) Detailed local operating agreement (DLOA) agreed and implemented"},"In period","Lead & Lag","Qualitative","N/A",{"$f":"I33","v":"N/A"},{"$f":"IF('5 Quality'!C177=\"\", \"\", '5 Quality'!C177)","v":""},null,"N/A",{"$f":"M33","v":"N/A"}]
["5.5c",null,5.5,{"$f":"'5 Quality'!D181","v":"Right First Time"},{"$f":"'5 Quality'!B202","v":"5.5c) Quality Management, Service Levels and Key Deliverables"},"In period","Lag","Quantitative",{"$f":"'5 Quality'!I202","v":0},{"$f":"IF(AND(I34=\"N/A\",I35=\"N/A\",I36=\"N/A\",I37=\"N/A\",I38=\"N/A\",I39=\"N/A\",I40=\"N/A\"),\"N/A\",IF(AND(I34>=6,I35>=6,I36>=6,I37>=6,I38>=6,I39>=6,I40>=6),MAX(I34,I35,I36,I37,I38,I39,I40),MIN(I34,I35,I36,I37,I38,I39,I40)))","v":0},{"$f":"IF('5 Quality'!D260=\"\", \"\", '5 Quality'!D260)","v":""},null,null,{"$f":"IF(AND(M34=\"N/A\",M35=\"N/A\",M36=\"N/A\",M37=\"N/A\",M38=\"N/A\",M39=\"N/A\",M40=\"N/A\"),\"N/A\",IF(AND(M34>=6,M35>=6,M36>=6,M37>=6,M38>=6,M39>=6,M40>=6),MAX(M34,M35,M36,M37,M38,M39,M40),MIN(M34,M35,M36,M37,M38,M39,M40)))","v":0}]
["5.5d",null,null,null,{"$f":"'5 Quality'!B209","v":"5.5d) Customer Information"},"In period","Lag","Quantitative","N/A",null,{"$f":"IF('5 Quality'!D261=\"\", \"\", '5 Quality'!D261)","v":""},null,"N/A",null,"CHARM"]
["5.5e",null,null,null,{"$f":"'5 Quality'!B216","v":"5.5e) Operational Services"},"In period","Lag","Quantitative","N/A",null,{"$f":"IF('5 Quality'!D262=\"\", \"\", '5 Quality'!D262)","v":""},null,"N/A",null,"CHARM"]
["5.5f",null,null,null,{"$f":"'5 Quality'!B223","v":"5.5f) Deliverables, Milestones, and Implementation Services"},"In period","Lag","Quantitative","N/A",null,{"$f":"IF('5 Quality'!D263=\"\", \"\", '5 Quality'!D263)","v":""},null,"N/A",null,"CHARM"]
["5.5g",null,null,null,{"$f":"'5 Quality'!B230","v":"5.5g) Identification, management and mitigation of risk"},"In period","Lag","Quantitative","N/A",null,{"$f":"IF('5 Quality'!D264=\"\", \"\", '5 Quality'!D264)","v":""},null,"N/A",null,"CHARM"]
["5.5h",null,null,null,{"$f":"'5 Quality'!B237","v":"5.5h) Handling of Service Failures"},"In period","Lag","Quantitative","N/A",null,{"$f":"IF('5 Quality'!D265=\"\", \"\", '5 Quality'!D265)","v":""},null,"N/A",null,"CHARM"]
["5.5i",null,null,null,{"$f":"'5 Quality'!B244","v":"5.5i) Expertise"},null,null,null,"N/A",null,{"$f":"IF('5 Quality'!D266=\"\", \"\", '5 Quality'!D266)","v":""},null,"N/A"]
["5.6a",null,5.6,{"$f":"'5 Quality'!D269","v":"Quality Management "},{"$f":"'5 Quality'!B277","v":"5.6a) Quality processes & audit"},null,null,null,{"$f":"'5 Quality'!I277","v":0},{"$f":"I41","v":0},{"$f":"IF('5 Quality'!C288=\"\", \"\", '5 Quality'!C288)","v":""},null,null,{"$f":"M41","v":0}]
["Q",null,null,null,null,null,null,null,null,{"$f":"IF(AND(J24=\"N/A\",J25=\"N/A\",J30=\"N/A\",J33=\"N/A\",J34=\"N/A\",J41=\"N/A\"),\"N/A\",AVERAGE(J24,J25,J30,J33,J34,J41))","v":0},"Quality Total",null,null,{"$f":"IF(AND(N24=\"N/A\",N25=\"N/A\",N30=\"N/A\",N33=\"N/A\",N34=\"N/A\",N41=\"N/A\"),\"N/A\",AVERAGE(N24,N25,N30,N33,N34,N41))","v":0}]
["6.1a","Time",6.1,{"$f":"'6 Time'!D9:I9","v":"Forecast timescales accurately (including change management)"},{"$f":"'6 Time'!B19","v":"6.1a)  Actual (or forecast if not complete) variance between the forecast phase duration and the agreed phase duration (after adjusting for relevant material change control agreed by the SRO)"},"Cumulative over project phase","Lead","Quantitative",{"$f":"'6 Time'!I19","v":0},{"$f":"I43","v":0},{"$f":"IF('6 Time'!D32=\"\", \"\", '6 Time'!D32)","v":""},null,null,{"$f":"M43","v":0}]
["6.2a",null,6.2,{"$f":"'6 Time'!D35:I35","v":"Achieve the Schedule Performance Index (SPI) target for the phase"},{"$f":"'6 Time'!B43","v":"6.2a) Highways England calculation of the cumulative Supplier phase SPI"},"Cumulative over project phase","Lead & Lag","Quantitative",{"$f":"'6 Time'!I43","v":0},{"$f":"I44","v":0},{"$f":"IF('6 Time'!C54=\"\", \"\", '6 Time'!C54)","v":""},null,null,{"$f":"M44","v":0}]
["6.3a",null,6.3,{"$f":"'6 Time'!D58:I58","v":"Operating the principles of NEC3 contracts"},{"$f":"'6 Time'!B65","v":"6.3a) Percentage of Compensation Event quotations provided within NEC timescales."},"Cumulative over project phase","Lag","Quantitative","N/A",{"$f":"I45","v":"N/A"},{"$f":"IF('6 Time'!C78=\"\", \"\", '6 Time'!C78)","v":""},null,"N/A",{"$f":"M45","v":"N/A"}]
["6.4c",null,6.4,{"$f":"'6 Time'!D81","v":"Delivery of milestones"},{"$f":"'6 Time'!B87","v":"6.4c) Delivery of milestones and Service Levels for Occupational Health"},null,null,null,"N/A",{"$f":"IF(AND(I46=\"N/A\",I47=\"N/A\",I48=\"N/A\",I49=\"N/A\",I50=\"N/A\",I51=\"N/A\"),\"N/A\",IF(AND(I46>=6,I47>=6,I48>=6,I49>=6,I50>=6,I51>=6),MAX(I46,I47,I48,I49,I50,I51),MIN((I46,I47,I48,I49,I50,I51))))","v":"N/A"},{"$f":"IF('6 Time'!D143=\"\", \"\", '6 Time'!D143)","v":""},null,"N/A",{"$f":"IF(AND(M46=\"N/A\",M47=\"N/A\",M48=\"N/A\",M49=\"N/A\",M50=\"N/A\",M51=\"N/A\"),\"N/A\",IF(AND(M46>=6,M47>=6,M48>=6,M49>=6,M50>=6,M51>=6),MAX(M46,M47,M48,M49,M50,M51),MIN((M46,M47,M48,M49,M50,M51))))","v":"N/A"}]
["6.4d",null,null,null,{"$f":"'6 Time'!B94","v":"6.4d) Delivery of CHARM milestones"},null,null,null,"N/A",null,{"$f":"IF('6 Time'!D144=\"\", \"\", '6 Time'!D144)","v":""},null,"N/A"]
["6.4e",null,null,null,{"$f":"'6 Time'!B101","v":"6.4e) Delivery of milestones and KPIs for Legal Services"},null,null,null,"N/A",null,{"$f":"IF('6 Time'!D145=\"\", \"\", '6 Time'!D145)","v":""},null,"N/A"]
["6.4f",null,null,null,{"$f":"'6 Time'!B108","v":"6.4f) Delivery of milestones "},null,null,null,"N/A",null,{"$f":"IF('6 Time'!D146=\"\", \"\", '6 Time'!D146)","v":""},null,"N/A"]
["6.4g",null,null,null,{"$f":"'6 Time'!B115","v":"6.4g) Delivery of milestones for NTLC"},null,null,null,"N/A",null,{"$f":"IF('6 Time'!D147=\"\", \"\", '6 Time'!D147)","v":""},null,"N/A"]
["6.4h",null,null,null,{"$f":"'6 Time'!B122","v":"6.4h) Delivery of Service Level milestones for TLS"},null,null,null,"N/A",null,{"$f":"IF('6 Time'!D148=\"\", \"\", '6 Time'!D148)","v":""},null,"N/A"]
["T",null,null,null,null,null,null,null,null,{"$f":"IF(AND(J43=\"N/A\",J44=\"N/A\",J45=\"N/A\",J46=\"N/A\"),\"N/A\",AVERAGE(J43,J44,J45,J46))","v":0},"Time Total",null,null,{"$f":"IF(AND(N43=\"N/A\",N44=\"N/A\",N45=\"N/A\",N46=\"N/A\"),\"N/A\",AVERAGE(N43,N44,N45,N46))","v":0}]
["7.1b","Cost",7.1,{"$f":"'7 Cost'!D9:I9","v":"Manage schemes to budget (including change management)"},{"$f":"'7 Cost'!B19","v":"7.1b) Actual (or forecast if not complete) variance between the forecast phase cost and the agreed phase budget "},"In period","Lead","Quantitative","N/A",{"$f":"IF(AND(I53=\"N/A\",I54=\"N/A\"),\"N/A\",IF(AND(I53>=6,I54>=6),MAX(I53,I54),MIN((I53,I54))))","v":0},{"$f":"IF('7 Cost'!D45=\"\", \"\", '7 Cost'!D45)","v":""},null,"N/A",{"$f":"IF(AND(M53=\"N/A\",M54=\"N/A\"),\"N/A\",IF(AND(M53>=6,M54>=6),MAX(M53,M54),MIN((M53,M54))))","v":0}]
["7.1d",null,null,null,{"$f":"'7 Cost'!B26","v":"7.1d) Variance between the contract value and the forecast outturn "},null,null,null,{"$f":"'7 Cost'!I26","v":0},null,{"$f":"IF('7 Cost'!D46=\"\", \"\", '7 Cost'!D46)","v":""}]
["7.2a",null,7.2,{"$f":"'7 Cost'!D49:I49","v":"Achieve the Cost Performance Index (CPI) target for the phase"},{"$f":"'7 Cost'!B57","v":"7.2a) Highways England calculation of the cumulative Supplier phase CPI"},"Cumulative over project phase","Lead & Lag","Quantitative",{"$f":"'7 Cost'!I57","v":0},{"$f":"I55","v":0},{"$f":"IF('7 Cost'!D68=\"\", \"\", '7 Cost'!D68)","v":""},null,null,{"$f":"M55","v":0}]
["7.3a",null,7.3,{"$f":"'7 Cost'!D71","v":"Forecast expenditure accurately"},{"$f":"'7 Cost'!B83","v":"7.3a) The greatest variance between the monthly forecasts and the actual spend in the month. "},"In period","Lag","Quantitative",{"$f":"'7 Cost'!I83","v":0},{"$f":"IF(AND(I56=\"N/A\",I57=\"N/A\"),\"N/A\",IF(AND(I56>=6,I57>=6),MAX(I56,I57),MIN((I56,I57))))","v":0},{"$f":"IF('7 Cost'!D113=\"\", \"\", '7 Cost'!D113)","v":""},null,null,{"$f":"IF(AND(M56=\"N/A\",M57=\"N/A\"),\"N/A\",IF(AND(M56>=6,M57>=6),MAX(M56,M57),MIN((M56,M57))))","v":0}]
["7.3g",null,null,null,{"$f":"'7 Cost'!B90","v":"7.3g)  The variance between the cumulative actual spend for the current financial year and the forecast spend for the current financial year"},"In period","Lag","Quantitative",{"$f":"'7 Cost'!I90","v":0},null,{"$f":"IF('7 Cost'!D114=\"\", \"\", '7 Cost'!D114)","v":""}]
["7.4e",null,7.4,{"$f":"'7 Cost'!D117","v":"Ensure well costed key financial and commercial information"},{"$f":"'7 Cost'!B131","v":"7.4e) Prices - Quotations are priced accurately (Supplier's initial estimate to agreed target price during negotiation - One off)"},"Cumulative over project phase","Lag","Quantitative","N/A",{"$f":"IF(AND(I58>=\"N/A\",I59>=\"N/A\",I60>=\"N/A\"),\"N/A\",IF(AND(I58>=6,I59>=6,I60>=6),MAX(I58,I59,I60),MIN((I58,I59,I60))))","v":"N/A"},{"$f":"IF('7 Cost'!D169=\"\", \"\", '7 Cost'!D169)","v":""},null,"N/A",{"$f":"IF(AND(M58>=\"N/A\",M59>=\"N/A\",M60>=\"N/A\"),\"N/A\",IF(AND(M58>=6,M59>=6,M60>=6),MAX(M58,M59,M60),MIN((M58,M59,M60))))","v":"N/A"}]
["7.4f",null,null,null,{"$f":"'7 Cost'!B138","v":"7.4f) Compensation Events quotations are priced accurately - Cumulative variance between initial quotations and implemented values"},"Cumulative over project phase","Lag","Quantitative","N/A",null,{"$f":"IF('7 Cost'!D170=\"\", \"\", '7 Cost'!D170)","v":""},null,"N/A"]
["7.4g",null,null,null,{"$f":"'7 Cost'!B145","v":"7.4g) Variance (%) between the monetary value of the Supplier's Application for Payment and the HE Certificate"},"In six months",{"$f":"'7 Cost'!E144","v":0},{"$f":"'7 Cost'!F144","v":0},"N/A",null,{"$f":"IF('7 Cost'!D171=\"\", \"\", '7 Cost'!D171)","v":""},null,"N/A"]
["Cost",null,null,null,null,null,null,null,null,{"$f":"IF(AND(J53=\"N/A\",J55=\"N/A\",J56=\"N/A\",J58=\"N/A\"),\"N/A\",AVERAGE(J53,J55,J56,J58))","v":0},"Cost Total",null,null,{"$f":"IF(AND(N53=\"N/A\",N55=\"N/A\",N56=\"N/A\",N58=\"N/A\"),\"N/A\",AVERAGE(N53,N55,N56,N58))","v":0}]
[]
[null,null,null,null,null,null,null,null,null,{"$f":"AVERAGE(J10,J11,J13,J14,J16,J19,J20,J22,J24,J25,J30,J33,J34,J41,J43,J44,J45,J46,J53,J55,J56,J58)","v":0},"Overall Supplier Score",null,null,{"$f":"AVERAGE(N10,N11,N13,N14,N16,N19,N20,N22,N24,N25,N30,N33,N34,N41,N43,N44,N45,N46,N53,N55,N56,N58)","v":0}]
[]
["css","Collaborative Performance Framework  - Client Performance Scores Summary"]
["css","Theme","No.","Measure","Measure","Measure Type",null,null,"Supplier Score","Supplier Comments",null,null,null,"Agreed Score"]
["C1.1","H&S","C1.1","H&S",{"$f":"'Client Feedback'!C24","v":"Driving of Health and Safety improvement"},"In period","Lead & Lag","Qualitative",{"$f":"'Client Feedback'!I23","v":0},{"$f":"IF('Client Feedback'!D29=\"\",\"\",'Client Feedback'!D29)","v":""}]
["C3.1","Customer & Stakeholder","C3.1","Customer & Stakeholder",{"$f":"'Client Feedback'!C32","v":"Improvement of Customer Experience"},"In period","Lead & Lag","Qualitative",{"$f":"'Client Feedback'!I31","v":0},{"$f":"IF('Client Feedback'!D37=\"\",\"\",'Client Feedback'!D37)","v":""}]
["C6.2","Time","C6.2","Time",{"$f":"'Client Feedback'!C40","v":"Timely payment"},null,null,null,{"$f":"'Client Feedback'!I39","v":0},{"$f":"IF(ISERROR(AVERAGE('Client Feedback'!H45:I47)),\"\",(CONCATENATE(\"Average Payment Timescale \",TEXT(AVERAGE('Client Feedback'!H45:I47),\"0.00\"),\" Days\")))","v":""}]
["css","Overall Client Feedback Score",null,null,null,null,null,null,{"$f":"IF(ISERROR(AVERAGE(I67:I69)),\"-\",AVERAGE(I67:I69))","v":0},null,null,null,null,{"$f":"IF(ISERROR(AVERAGE(N67:N69)),\"-\",AVERAGE(N67:N69))","v":"-"}]
["css"]
["css","Highways England Comments",{"$f":"IF('Client Feedback'!D49=\"\",\"\",'Client Feedback'!D49)","v":""}]

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[]
[null,null,null,null,null,null,null,null,"Scheme / Contract",null,null,{"$f":"+IF(Cover!$D$13=\"\",\"\",Cover!$D$13)","v":""}]
[null,null,null,null,null,null,null,null,"Supplier",null,null,{"$f":"+IF(Cover!$D$20=\"\",\"\",Cover!$D$20)","v":""}]
[null,null,null,null,null,null,null,null,"Works/Task No.",null,null,{"$f":"+IF(Cover!$D$23=\"\",\"\",Cover!$D$23)","v":""}]
[null,null,null,null,null,null,null,null,"Scheme Phase",null,null,{"$f":"+IF(Cover!$D$15=\"\",\"\",Cover!$D$15)","v":""}]
[null,null,null,null,null,null,null,null,"Reporting Period (Start)",null,null,{"$f":"+IF(Cover!$D$10=\"\",\"\",\"\"&Cover!$D$10&\" \"&Cover!$E$10)","v":""}]
[null,null,null,null,null,null,null,null,"Reporting Period (End)",null,null,{"$f":"+IF(Cover!$D$11=\"\",\"\",\"\"&Cover!$D$11&\" \"&Cover!$E$11)","v":""}]
[null,"Collaborative Performance Framework - Summary"]
[null,"Theme","No.","Measure","Metric","Metric Type",null,null,"Supplier Metric Score","Supplier Measure Score","Highways England Comments",null,"Agreed Metric Score","Agreed Measure Score"]
["1.1d","H&S",1.1000000000000001,{"$f":"'1 H&S'!D9","v":"Effective management of workforce health and safety"},{"$f":"'1 H&S'!B20","v":"1.1d) Extent of workforce subject to suitable health assessment"},null,null,null,{"$f":"'1 H&S'!I20","v":0},{"$f":"I10","v":0},{"$f":"IF('1 H&S'!D31=\"\", \"\", '1 H&S'!D31)","v":""},null,null,{"$f":"M10","v":0}]
["1.2a",null,1.2,{"$f":"'1 H&S'!D34:I34","v":"Minimise accidents"},{"$f":"'1 H&S'!B42","v":"1.2a)  RIDDOR AFR over rolling 12 months"},"Rolling 12 months","Lag","Quantitative",{"$f":"'1 H&S'!I42","v":0},{"$f":"I11","v":0},{"$f":"IF('1 H&S'!D52=\"\", \"\", '1 H&S'!D52)","v":""},null,null,{"$f":"M11","v":0}]
["H&S",null,null,null,null,null,null,null,null,{"$f":"IF(AND(J10=\"N/A\",J11=\"N/A\"),\"N/A\",AVERAGE(J10,J11))","v":0},"H&S Total",null,null,{"$f":"IF(AND(N10=\"N/A\",N11=\"N/A\"),\"N/A\",AVERAGE(N10,N11))","v":0}]
["3.1k","Customer Service",3.1,{"$f":"'3 C&S'!D9:D9","v":"Minimise Customer Delay"},{"$f":"'3 C&S'!B21","v":"3.1k) Incident clearance within 1 hour"},"Rolling 12 months","Lag","Quantitative",{"$f":"'3 C&S'!I21","v":0},{"$f":"I13","v":0},{"$f":"IF('3 C&S'!D33=\"\", \"\", '3 C&S'!D33)","v":""},null,null,{"$f":"M13","v":0}]
["3.2a",null,3.2,{"$f":"'3 C&S'!D36","v":"Customer & Stakeholder management"},{"$f":"'3 C&S'!B50","v":"3.2a) Considerate Constructors Scheme Score"},"Most recent data","Lead","Quantitative",{"$f":"'3 C&S'!I50","v":0},{"$f":"IF(AND(I14=\"N/A\",I15=\"N/A\"),\"N/A\",IF(AND(I14>=6,I15>=6),MAX(I14,I15),MIN((I14,I15))))","v":0},{"$f":"IF('3 C&S'!D70=\"\", \"\", '3 C&S'!D70)","v":""},null,null,{"$f":"IF(AND(M14=\"N/A\",M15=\"N/A\"),\"N/A\",IF(AND(M14>=6,M15>=6),MAX(M14,M15),MIN((M14,M15))))","v":0}]
["3.2b",null,null,null,{"$f":"'3 C&S'!B57","v":"3.2b) Effectiveness of engagement with customers & stakeholders"},"In six months","Lead","Qualitative",{"$f":"'3 C&S'!I57","v":0},null,{"$f":"IF('3 C&S'!D71=\"\", \"\", '3 C&S'!D71)","v":""}]
["3.3i",null,3.3,{"$f":"'3 C&S'!D74:D74","v":"Driving Customer satisfaction"},{"$f":"'3 C&S'!B89","v":"3.3i) Workforce Understanding of Customer Service (HE to complete)"},null,null,null,{"$f":"'3 C&S'!I89","v":0},{"$f":"IF(AND(I16=\"N/A\",I17=\"N/A\"),\"N/A\",IF(AND(I16>=6,I17>=6),MAX(I16,I17),MIN((I16,I17))))","v":0},{"$f":"IF('3 C&S'!D111=\"\", \"\", '3 C&S'!D111)","v":""},null,null,{"$f":"IF(AND(M16=\"N/A\",M17=\"N/A\"),\"N/A\",IF(AND(M16>=6,M17>=6),MAX(M16,M17),MIN((M16,M17))))","v":0}]
["3.3l",null,null,null,{"$f":"'3 C&S'!B96","v":"3.3l) Customer feedback (HE to complete)"},"Rolling 12 months","Lag","Quantitative",{"$f":"'3 C&S'!I96","v":0},null,{"$f":"IF('3 C&S'!D112=\"\", \"\", '3 C&S'!D112)","v":""}]
["C&S",null,null,null,null,null,null,null,null,{"$f":"IF(AND(J13=\"N/A\",J14=\"N/A\",J16=\"N/A\"),\"N/A\",AVERAGE(J13,J14,J16))","v":0},"Customer & Stakeholder Total",null,null,{"$f":"IF(AND(N13=\"N/A\",N14=\"N/A\",N16=\"N/A\"),\"N/A\",AVERAGE(N13,N14,N16))","v":0}]
["4.1f","Sustainability",4.0999999999999996,{"$f":"'4 Sustainability'!D9:I9","v":"Manage environmental sustainability"},{"$f":"'4 Sustainability'!B19","v":"4.1f)  Quantity of carbon used per £million of contract spend"},"In a quarter","Lag","Quantitative",{"$f":"'4 Sustainability'!I19","v":0},{"$f":"I19","v":0},{"$f":"IF('4 Sustainability'!D30=\"\", \"\", '4 Sustainability'!D30)","v":""},null,null,{"$f":"M19","v":0}]
["4.2a",null,4.2,{"$f":"'4 Sustainability'!D33","v":"Manage social sustainability"},{"$f":"'4 Sustainability'!B41","v":"4.2a) Throughout the life of the contract employment intelligence is gathered and analysed and acted upon to identify opportunities to improve the inclusiveness of the working culture and diversity of the workforce"},"In a quarter","Lead","Qualitative",{"$f":"'4 Sustainability'!I41","v":0},{"$f":"IF(AND(I20>=\"N/A\",I21>=\"N/A\"),\"N/A\",IF(AND(I20>=6,I21>=6),MAX(I20,I21),MIN((I20,I21))))","v":0},{"$f":"IF('4 Sustainability'!D61=\"\", \"\", '4 Sustainability'!D61)","v":""},null,null,{"$f":"IF(AND(M20>=\"N/A\",M21>=\"N/A\"),\"N/A\",IF(AND(M20>=6,M21>=6),MAX(M20,M21),MIN((M20,M21))))","v":0}]
["4.2b",null,null,null,{"$f":"'4 Sustainability'!B48","v":"4.2b) Throughout the life of the contract customer and community intelligence is gathered, analysed and acted upon  to deliver a more socially sensitive SRN and be a better neighbour to communities impacted by the contract"},"In a quarter","Lead","Qualitative",{"$f":"'4 Sustainability'!I48","v":0},null,{"$f":"IF('4 Sustainability'!D62=\"\", \"\", '4 Sustainability'!D62)","v":""}]
["4.3a",null,4.3,{"$f":"'4 Sustainability'!D65","v":"Maintain economic sustainability"},{"$f":"'4 Sustainability'!B73","v":"4.3a) Project Bank Account Tracker Score"},"Cumulative over period","Lead","Quantitative",{"$f":"'4 Sustainability'!I73","v":0},{"$f":"I22","v":0},{"$f":"IF('4 Sustainability'!D84=\"\", \"\", '4 Sustainability'!D84)","v":""},null,null,{"$f":"M22","v":0}]
["S",null,null,null,null,null,null,null,null,{"$f":"IF(AND(J19=\"N/A\",J20=\"N/A\",J22=\"N/A\"),\"N/A\",AVERAGE(J19,J20,J22))","v":0},"Sustainability Total",null,null,{"$f":"IF(AND(N19=\"N/A\",N20=\"N/A\",N22=\"N/A\"),\"N/A\",AVERAGE(N19,N20,N22))","v":0}]
["5.1a","Quality",5.0999999999999996,{"$f":"'5 Quality'!D9:I9","v":"Manage risk effectively"},{"$f":"'5 Quality'!B17","v":"5.1a) Risk Management Quality Assessment Score"},"Most recent data","Lead & Lag","Quantitative",{"$f":"'5 Quality'!I17","v":0},{"$f":"I24","v":0},{"$f":"IF('5 Quality'!C28=\"\", \"\", '5 Quality'!C28)","v":""},null,null,{"$f":"M24","v":0}]
["5.2b",null,5.2,{"$f":"'5 Quality'!D31:D31","v":"Effectiveness of Quality Management System"},{"$f":"'5 Quality'!B51","v":"5.2b) Simplified Lean Capability Index and Collaborative Planning "},"In period","Lead","Quantitative",{"$f":"'5 Quality'!I51","v":0},{"$f":"IF(AND(I25>=\"N/A\",I26>=\"N/A\",I27>=\"N/A\",I28>=\"N/A\",I29>=\"N/A\"),\"N/A\",IF(AND(I25>=6,I26>=6,I27>=6,I28>=6,I29>=6),MAX(I25,I26,I27,I28,I29),MIN((I25,I26,I27,I28,I29))))","v":0},{"$f":"IF('5 Quality'!D99=\"\", \"\", '5 Quality'!D99)","v":""},null,null,{"$f":"IF(AND(M25>=\"N/A\",M26>=\"N/A\",M27>=\"N/A\",M28>=\"N/A\",M29>=\"N/A\"),\"N/A\",IF(AND(M25>=6,M26>=6,M27>=6,M28>=6,M29>=6),MAX(M25,M26,M27,M28,M29),MIN((M25,M26,M27,M28,M29))))","v":0}]
["5.2c",null,null,null,{"$f":"'5 Quality'!B58","v":"5.2c) Establishing Collaboration Principles, Processes and Plans"},null,null,null,{"$f":"'5 Quality'!I58","v":0},null,{"$f":"IF('5 Quality'!D100=\"\", \"\", '5 Quality'!D100)","v":""}]
["5.2d",null,null,null,{"$f":"'5 Quality'!B65","v":"5.2d) Collaboration with Service Contractor and their supply chain "},null,null,null,{"$f":"'5 Quality'!I65","v":0},null,{"$f":"IF('5 Quality'!D101=\"\", \"\", '5 Quality'!D101)","v":""}]
["5.2e",null,null,null,{"$f":"'5 Quality'!B72","v":"5.2e)  Collaborating with HE and Stakeholders"},null,null,null,{"$f":"'5 Quality'!I72","v":0},null,{"$f":"IF('5 Quality'!D102=\"\", \"\", '5 Quality'!D102)","v":""}]
["5.2f",null,null,null,{"$f":"'5 Quality'!B79","v":"5.2f) Coaching/Training and Roles Handover"},null,null,null,{"$f":"'5 Quality'!I79","v":0},null,{"$f":"IF('5 Quality'!D103=\"\", \"\", '5 Quality'!D103)","v":""}]
["5.3a",null,5.3,{"$f":"'5 Quality'!D106","v":"Delivering Efficiencies"},{"$f":"'5 Quality'!B120","v":"5.3a) Efficiency Performance"},"In period","Lag","Quantitative",{"$f":"'5 Quality'!I120","v":"N/A"},{"$f":"IF(AND(I30=\"N/A\",I31=\"N/A\",I32=\"N/A\"),\"N/A\",IF(AND(I30>=6,I31>=6,I32>=6),MAX(I30,I31,I32),MIN((I30,I31,I32))))","v":0},{"$f":"IF('5 Quality'!D153=\"\", \"\", '5 Quality'!D153)","v":""},null,null,{"$f":"IF(AND(M30=\"N/A\",M31=\"N/A\",M32=\"N/A\"),\"N/A\",IF(AND(M30>=6,M31>=6,M32>=6),MAX(M30,M31,M32),MIN((M30,M31,M32))))","v":0}]
["5.3b",null,null,null,{"$f":"'5 Quality'!B127","v":"5.3b)  Innovation Savings"},"Duration of task order","Lead","Qualitative",{"$f":"'5 Quality'!I127","v":0},null,{"$f":"IF('5 Quality'!D154=\"\", \"\", '5 Quality'!D154)","v":""}]
["5.3c",null,null,null,{"$f":"'5 Quality'!B134","v":"5.3c) Innovation"},"Duration of task order","Lead","Qualitative",{"$f":"'5 Quality'!I134","v":0},null,{"$f":"IF('5 Quality'!D155=\"\", \"\", '5 Quality'!D155)","v":""}]
["5.4k",null,5.4,{"$f":"'5 Quality'!D158","v":"Maintenance and operational service is delivered to the required quality"},{"$f":"'5 Quality'!B166","v":"5.4k) Detailed local operating agreement (DLOA) agreed and implemented"},"In period","Lead & Lag","Qualitative",{"$f":"'5 Quality'!I166","v":0},{"$f":"I33","v":0},{"$f":"IF('5 Quality'!C177=\"\", \"\", '5 Quality'!C177)","v":""},null,null,{"$f":"M33","v":0}]
["5.5c",null,5.5,{"$f":"'5 Quality'!D181","v":"Right First Time"},{"$f":"'5 Quality'!B202","v":"5.5c) Quality Management, Service Levels and Key Deliverables"},"In period","Lag","Quantitative",{"$f":"'5 Quality'!I202","v":0},{"$f":"IF(AND(I34=\"N/A\",I35=\"N/A\",I36=\"N/A\",I37=\"N/A\",I38=\"N/A\",I39=\"N/A\",I40=\"N/A\"),\"N/A\",IF(AND(I34>=6,I35>=6,I36>=6,I37>=6,I38>=6,I39>=6,I40>=6),MAX(I34,I35,I36,I37,I38,I39,I40),MIN(I34,I35,I36,I37,I38,I39,I40)))","v":0},{"$f":"IF('5 Quality'!D260=\"\", \"\", '5 Quality'!D260)","v":""},null,null,{"$f":"IF(AND(M34=\"N/A\",M35=\"N/A\",M36=\"N/A\",M37=\"N/A\",M38=\"N/A\",M39=\"N/A\",M40=\"N/A\"),\"N/A\",IF(AND(M34>=6,M35>=6,M36>=6,M37>=6,M38>=6,M39>=6,M40>=6),MAX(M34,M35,M36,M37,M38,M39,M40),MIN(M34,M35,M36,M37,M38,M39,M40)))","v":0}]
["5.5d",null,null,null,{"$f":"'5 Quality'!B209","v":"5.5d) Customer Information"},"In period","Lag","Quantitative",{"$f":"'5 Quality'!I209","v":0},null,{"$f":"IF('5 Quality'!D261=\"\", \"\", '5 Quality'!D261)","v":""},null,null,null,"CHARM"]
["5.5e",null,null,null,{"$f":"'5 Quality'!B216","v":"5.5e) Operational Services"},"In period","Lag","Quantitative",{"$f":"'5 Quality'!I216","v":0},null,{"$f":"IF('5 Quality'!D262=\"\", \"\", '5 Quality'!D262)","v":""},null,null,null,"CHARM"]
["5.5f",null,null,null,{"$f":"'5 Quality'!B223","v":"5.5f) Deliverables, Milestones, and Implementation Services"},"In period","Lag","Quantitative",{"$f":"'5 Quality'!I223","v":0},null,{"$f":"IF('5 Quality'!D263=\"\", \"\", '5 Quality'!D263)","v":""},null,null,null,"CHARM"]
["5.5g",null,null,null,{"$f":"'5 Quality'!B230","v":"5.5g) Identification, management and mitigation of risk"},"In period","Lag","Quantitative",{"$f":"'5 Quality'!I230","v":0},null,{"$f":"IF('5 Quality'!D264=\"\", \"\", '5 Quality'!D264)","v":""},null,null,null,"CHARM"]
["5.5h",null,null,null,{"$f":"'5 Quality'!B237","v":"5.5h) Handling of Service Failures"},"In period","Lag","Quantitative",{"$f":"'5 Quality'!I237","v":0},null,{"$f":"IF('5 Quality'!D265=\"\", \"\", '5 Quality'!D265)","v":""},null,null,null,"CHARM"]
["5.5i",null,null,null,{"$f":"'5 Quality'!B244","v":"5.5i) Expertise"},null,null,null,{"$f":"'5 Quality'!I244","v":0},null,{"$f":"IF('5 Quality'!D266=\"\", \"\", '5 Quality'!D266)","v":""}]
["5.6a",null,5.6,{"$f":"'5 Quality'!D269","v":"Quality Management "},{"$f":"'5 Quality'!B277","v":"5.6a) Quality processes & audit"},null,null,null,{"$f":"'5 Quality'!I277","v":0},{"$f":"I41","v":0},{"$f":"IF('5 Quality'!C288=\"\", \"\", '5 Quality'!C288)","v":""},null,null,{"$f":"M41","v":0}]
["Q",null,null,null,null,null,null,null,null,{"$f":"IF(AND(J24=\"N/A\",J25=\"N/A\",J30=\"N/A\",J33=\"N/A\",J34=\"N/A\",J41=\"N/A\"),\"N/A\",AVERAGE(J24,J25,J30,J33,J34,J41))","v":0},"Quality Total",null,null,{"$f":"IF(AND(N24=\"N/A\",N25=\"N/A\",N30=\"N/A\",N33=\"N/A\",N34=\"N/A\",N41=\"N/A\"),\"N/A\",AVERAGE(N24,N25,N30,N33,N34,N41))","v":0}]
["6.1a","Time",6.1,{"$f":"'6 Time'!D9:I9","v":"Forecast timescales accurately (including change management)"},{"$f":"'6 Time'!B19","v":"6.1a)  Actual (or forecast if not complete) variance between the forecast phase duration and the agreed phase duration (after adjusting for relevant material change control agreed by the SRO)"},"Cumulative over project phase","Lead","Quantitative",{"$f":"'6 Time'!I19","v":0},{"$f":"I43","v":0},{"$f":"IF('6 Time'!D32=\"\", \"\", '6 Time'!D32)","v":""},null,null,{"$f":"M43","v":0}]
["6.2a",null,6.2,{"$f":"'6 Time'!D35:I35","v":"Achieve the Schedule Performance Index (SPI) target for the phase"},{"$f":"'6 Time'!B43","v":"6.2a) Highways England calculation of the cumulative Supplier phase SPI"},"Cumulative over project phase","Lead & Lag","Quantitative",{"$f":"'6 Time'!I43","v":0},{"$f":"I44","v":0},{"$f":"IF('6 Time'!C54=\"\", \"\", '6 Time'!C54)","v":""},null,null,{"$f":"M44","v":0}]
["6.3a",null,6.3,{"$f":"'6 Time'!D58:I58","v":"Operating the principles of NEC3 contracts"},{"$f":"'6 Time'!B65","v":"6.3a) Percentage of Compensation Event quotations provided within NEC timescales."},"Cumulative over project phase","Lag","Quantitative",{"$f":"'6 Time'!I65","v":0},{"$f":"I45","v":0},{"$f":"IF('6 Time'!C78=\"\", \"\", '6 Time'!C78)","v":""},null,null,{"$f":"M45","v":0}]
["6.4c",null,6.4,{"$f":"'6 Time'!D81","v":"Delivery of milestones"},{"$f":"'6 Time'!B87","v":"6.4c) Delivery of milestones and Service Levels for Occupational Health"},null,null,null,{"$f":"'6 Time'!I87","v":0},{"$f":"IF(AND(I46=\"N/A\",I47=\"N/A\",I48=\"N/A\",I49=\"N/A\",I50=\"N/A\",I51=\"N/A\"),\"N/A\",IF(AND(I46>=6,I47>=6,I48>=6,I49>=6,I50>=6,I51>=6),MAX(I46,I47,I48,I49,I50,I51),MIN((I46,I47,I48,I49,I50,I51))))","v":0},{"$f":"IF('6 Time'!D143=\"\", \"\", '6 Time'!D143)","v":""},null,null,{"$f":"IF(AND(M46=\"N/A\",M47=\"N/A\",M48=\"N/A\",M49=\"N/A\",M50=\"N/A\",M51=\"N/A\"),\"N/A\",IF(AND(M46>=6,M47>=6,M48>=6,M49>=6,M50>=6,M51>=6),MAX(M46,M47,M48,M49,M50,M51),MIN((M46,M47,M48,M49,M50,M51))))","v":0}]
["6.4d",null,null,null,{"$f":"'6 Time'!B94","v":"6.4d) Delivery of CHARM milestones"},null,null,null,{"$f":"'6 Time'!I94","v":0},null,{"$f":"IF('6 Time'!D144=\"\", \"\", '6 Time'!D144)","v":""}]
["6.4e",null,null,null,{"$f":"'6 Time'!B101","v":"6.4e) Delivery of milestones and KPIs for Legal Services"},null,null,null,{"$f":"'6 Time'!I101","v":0},null,{"$f":"IF('6 Time'!D145=\"\", \"\", '6 Time'!D145)","v":""}]
["6.4f",null,null,null,{"$f":"'6 Time'!B108","v":"6.4f) Delivery of milestones "},null,null,null,{"$f":"'6 Time'!I108","v":0},null,{"$f":"IF('6 Time'!D146=\"\", \"\", '6 Time'!D146)","v":""}]
["6.4g",null,null,null,{"$f":"'6 Time'!B115","v":"6.4g) Delivery of milestones for NTLC"},null,null,null,{"$f":"'6 Time'!I115","v":0},null,{"$f":"IF('6 Time'!D147=\"\", \"\", '6 Time'!D147)","v":""}]
["6.4h",null,null,null,{"$f":"'6 Time'!B122","v":"6.4h) Delivery of Service Level milestones for TLS"},null,null,null,{"$f":"'6 Time'!I122","v":0},null,{"$f":"IF('6 Time'!D148=\"\", \"\", '6 Time'!D148)","v":""}]
["T",null,null,null,null,null,null,null,null,{"$f":"IF(AND(J43=\"N/A\",J44=\"N/A\",J45=\"N/A\",J46=\"N/A\"),\"N/A\",AVERAGE(J43,J44,J45,J46))","v":0},"Time Total",null,null,{"$f":"IF(AND(N43=\"N/A\",N44=\"N/A\",N45=\"N/A\",N46=\"N/A\"),\"N/A\",AVERAGE(N43,N44,N45,N46))","v":0}]
["7.1b","Cost",7.1,{"$f":"'7 Cost'!D9:I9","v":"Manage schemes to budget (including change management)"},{"$f":"'7 Cost'!B19","v":"7.1b) Actual (or forecast if not complete) variance between the forecast phase cost and the agreed phase budget "},"In period","Lead","Quantitative",{"$f":"'7 Cost'!I19","v":0},{"$f":"IF(AND(I53=\"N/A\",I54=\"N/A\"),\"N/A\",IF(AND(I53>=6,I54>=6),MAX(I53,I54),MIN((I53,I54))))","v":0},{"$f":"IF('7 Cost'!D45=\"\", \"\", '7 Cost'!D45)","v":""},null,null,{"$f":"IF(AND(M53=\"N/A\",M54=\"N/A\"),\"N/A\",IF(AND(M53>=6,M54>=6),MAX(M53,M54),MIN((M53,M54))))","v":0}]
["7.1d",null,null,null,{"$f":"'7 Cost'!B26","v":"7.1d) Variance between the contract value and the forecast outturn "},null,null,null,{"$f":"'7 Cost'!I26","v":0},null,{"$f":"IF('7 Cost'!D46=\"\", \"\", '7 Cost'!D46)","v":""}]
["7.2a",null,7.2,{"$f":"'7 Cost'!D49:I49","v":"Achieve the Cost Performance Index (CPI) target for the phase"},{"$f":"'7 Cost'!B57","v":"7.2a) Highways England calculation of the cumulative Supplier phase CPI"},"Cumulative over project phase","Lead & Lag","Quantitative",{"$f":"'7 Cost'!I57","v":0},{"$f":"I55","v":0},{"$f":"IF('7 Cost'!D68=\"\", \"\", '7 Cost'!D68)","v":""},null,null,{"$f":"M55","v":0}]
["7.3a",null,7.3,{"$f":"'7 Cost'!D71","v":"Forecast expenditure accurately"},{"$f":"'7 Cost'!B83","v":"7.3a) The greatest variance between the monthly forecasts and the actual spend in the month. "},"In period","Lag","Quantitative",{"$f":"'7 Cost'!I83","v":0},{"$f":"IF(AND(I56=\"N/A\",I57=\"N/A\"),\"N/A\",IF(AND(I56>=6,I57>=6),MAX(I56,I57),MIN((I56,I57))))","v":0},{"$f":"IF('7 Cost'!D113=\"\", \"\", '7 Cost'!D113)","v":""},null,null,{"$f":"IF(AND(M56=\"N/A\",M57=\"N/A\"),\"N/A\",IF(AND(M56>=6,M57>=6),MAX(M56,M57),MIN((M56,M57))))","v":0}]
["7.3g",null,null,null,{"$f":"'7 Cost'!B90","v":"7.3g)  The variance between the cumulative actual spend for the current financial year and the forecast spend for the current financial year"},"In period","Lag","Quantitative",{"$f":"'7 Cost'!I90","v":0},null,{"$f":"IF('7 Cost'!D114=\"\", \"\", '7 Cost'!D114)","v":""}]
["7.4e",null,7.4,{"$f":"'7 Cost'!D117","v":"Ensure well costed key financial and commercial information"},{"$f":"'7 Cost'!B131","v":"7.4e) Prices - Quotations are priced accurately (Supplier's initial estimate to agreed target price during negotiation - One off)"},"Cumulative over project phase","Lag","Quantitative",{"$f":"'7 Cost'!I131","v":0},{"$f":"IF(AND(I58>=\"N/A\",I59>=\"N/A\",I60>=\"N/A\"),\"N/A\",IF(AND(I58>=6,I59>=6,I60>=6),MAX(I58,I59,I60),MIN((I58,I59,I60))))","v":0},{"$f":"IF('7 Cost'!D169=\"\", \"\", '7 Cost'!D169)","v":""},null,null,{"$f":"IF(AND(M58>=\"N/A\",M59>=\"N/A\",M60>=\"N/A\"),\"N/A\",IF(AND(M58>=6,M59>=6,M60>=6),MAX(M58,M59,M60),MIN((M58,M59,M60))))","v":0}]
["7.4f",null,null,null,{"$f":"'7 Cost'!B138","v":"7.4f) Compensation Events quotations are priced accurately - Cumulative variance between initial quotations and implemented values"},"Cumulative over project phase","Lag","Quantitative",{"$f":"'7 Cost'!I138","v":0},null,{"$f":"IF('7 Cost'!D170=\"\", \"\", '7 Cost'!D170)","v":""}]
["7.4g",null,null,null,{"$f":"'7 Cost'!B145","v":"7.4g) Variance (%) between the monetary value of the Supplier's Application for Payment and the HE Certificate"},"In six months",{"$f":"'7 Cost'!E144","v":0},{"$f":"'7 Cost'!F144","v":0},{"$f":"'7 Cost'!I145","v":0},null,{"$f":"IF('7 Cost'!D171=\"\", \"\", '7 Cost'!D171)","v":""}]
["Cost",null,null,null,null,null,null,null,null,{"$f":"IF(AND(J53=\"N/A\",J55=\"N/A\",J56=\"N/A\",J58=\"N/A\"),\"N/A\",AVERAGE(J53,J55,J56,J58))","v":0},"Cost Total",null,null,{"$f":"IF(AND(N53=\"N/A\",N55=\"N/A\",N56=\"N/A\",N58=\"N/A\"),\"N/A\",AVERAGE(N53,N55,N56,N58))","v":0}]
[]
[null,null,null,null,null,null,null,null,null,{"$f":"AVERAGE(J10,J11,J13,J14,J16,J19,J20,J22,J24,J25,J30,J33,J34,J41,J43,J44,J45,J46,J53,J55,J56,J58)","v":0},"Overall Supplier Score",null,null,{"$f":"AVERAGE(N10,N11,N13,N14,N16,N19,N20,N22,N24,N25,N30,N33,N34,N41,N43,N44,N45,N46,N53,N55,N56,N58)","v":0}]
[]
["css","Collaborative Performance Framework  - Client Performance Scores Summary"]
["css","Theme","No.","Measure","Measure","Measure Type",null,null,"Supplier Score","Supplier Comments",null,null,null,"Agreed Score"]
["C1.1","H&S","C1.1","H&S",{"$f":"'Client Feedback'!C24","v":"Driving of Health and Safety improvement"},"In period","Lead & Lag","Qualitative",{"$f":"'Client Feedback'!I23","v":0},{"$f":"IF('Client Feedback'!D29=\"\",\"\",'Client Feedback'!D29)","v":""}]
["C3.1","Customer & Stakeholder","C3.1","Customer & Stakeholder",{"$f":"'Client Feedback'!C32","v":"Improvement of Customer Experience"},"In period","Lead & Lag","Qualitative",{"$f":"'Client Feedback'!I31","v":0},{"$f":"IF('Client Feedback'!D37=\"\",\"\",'Client Feedback'!D37)","v":""}]
["C6.2","Time","C6.2","Time",{"$f":"'Client Feedback'!C40","v":"Timely payment"},null,null,null,{"$f":"'Client Feedback'!I39","v":0},{"$f":"IF(ISERROR(AVERAGE('Client Feedback'!H45:I47)),\"\",(CONCATENATE(\"Average Payment Timescale \",TEXT(AVERAGE('Client Feedback'!H45:I47),\"0.00\"),\" Days\")))","v":""}]
["css","Overall Client Feedback Score",null,null,null,null,null,null,{"$f":"IF(ISERROR(AVERAGE(I67:I69)),\"-\",AVERAGE(I67:I69))","v":0},null,null,null,null,{"$f":"IF(ISERROR(AVERAGE(N67:N69)),\"-\",AVERAGE(N67:N69))","v":"-"}]
["css"]
["css","Highways England Comments",{"$f":"IF('Client Feedback'!D49=\"\",\"\",'Client Feedback'!D49)","v":""}]

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[]
[null,null,null,null,null,null,null,null,"Scheme / Contract",null,null,null,{"$f":"+IF(Cover!$D$13=\"\",\"\",Cover!$D$13)","v":""}]
[null,null,null,null,null,null,null,null,"Supplier",null,null,null,{"$f":"+IF(Cover!$D$20=\"\",\"\",Cover!$D$20)","v":""}]
[null,null,null,null,null,null,null,null,"Works/Task No.",null,null,null,{"$f":"+IF(Cover!$D$23=\"\",\"\",Cover!$D$23)","v":""}]
[null,null,null,null,null,null,null,null,"Scheme Phase",null,null,null,{"$f":"+IF(Cover!$D$15=\"\",\"\",Cover!$D$15)","v":""}]
[null,null,null,null,null,null,null,null,"Reporting Period (Start)",null,null,null,{"$f":"+IF(Cover!$D$10=\"\",\"\",\"\"&Cover!$D$10&\" \"&Cover!$E$10)","v":""}]
[null,null,null,null,null,null,null,null,"Reporting Period (End)",null,null,null,{"$f":"+IF(Cover!$D$11=\"\",\"\",\"\"&Cover!$D$11&\" \"&Cover!$E$11)","v":""}]
[null,"Collaborative Performance Framework - Summary"]
[null,"Theme","No.","Measure","Metric","Metric Type",null,null,"Supplier Metric Score","Project Manager Agree or Disagree","Project Manager Proposed Score","Project Manager Comments"]
["1.1d","H&S",1.1000000000000001,{"$f":"'1 H&S'!D9","v":"Effective management of workforce health and safety"},{"$f":"'1 H&S'!B20","v":"1.1d) Extent of workforce subject to suitable health assessment"},null,null,null,{"$f":"'1 H&S'!I20","v":0}]
["1.2a",null,1.2,{"$f":"'1 H&S'!D34:I34","v":"Minimise accidents"},{"$f":"'1 H&S'!B42","v":"1.2a)  RIDDOR AFR over rolling 12 months"},"Rolling 12 months","Lag","Quantitative",{"$f":"'1 H&S'!I42","v":0}]
["3.1k","Customer Service",3.1,{"$f":"'3 C&S'!D9:D9","v":"Minimise Customer Delay"},{"$f":"'3 C&S'!B21","v":"3.1k) Incident clearance within 1 hour"},"Rolling 12 months","Lag","Quantitative","N/A"]
["3.2a",null,3.2,{"$f":"'3 C&S'!D36","v":"Customer & Stakeholder management"},{"$f":"'3 C&S'!B50","v":"3.2a) Considerate Constructors Scheme Score"},"Most recent data","Lead","Quantitative","N/A"]
["3.2b",null,null,null,{"$f":"'3 C&S'!B57","v":"3.2b) Effectiveness of engagement with customers & stakeholders"},"In six months","Lead","Qualitative",{"$f":"'3 C&S'!I57","v":0}]
["3.3i",null,3.3,{"$f":"'3 C&S'!D74:D74","v":"Driving Customer satisfaction"},{"$f":"'3 C&S'!B89","v":"3.3i) Workforce Understanding of Customer Service (HE to complete)"},null,null,null,{"$f":"'3 C&S'!I89","v":0}]
["3.3l",null,null,null,{"$f":"'3 C&S'!B96","v":"3.3l) Customer feedback (HE to complete)"},"Rolling 12 months","Lag","Quantitative",{"$f":"'3 C&S'!I96","v":0}]
["4.1f","Sustainability",4.0999999999999996,{"$f":"'4 Sustainability'!D9:I9","v":"Manage environmental sustainability"},{"$f":"'4 Sustainability'!B19","v":"4.1f)  Quantity of carbon used per £million of contract spend"},"In a quarter","Lag","Quantitative","N/A"]
["4.2a",null,4.2,{"$f":"'4 Sustainability'!D33","v":"Manage social sustainability"},{"$f":"'4 Sustainability'!B41","v":"4.2a) Throughout the life of the contract employment intelligence is gathered and analysed and acted upon to identify opportunities to improve the inclusiveness of the working culture and diversity of the workforce"},"In a quarter","Lead","Qualitative","N/A"]
["4.2b",null,null,null,{"$f":"'4 Sustainability'!B48","v":"4.2b) Throughout the life of the contract customer and community intelligence is gathered, analysed and acted upon  to deliver a more socially sensitive SRN and be a better neighbour to communities impacted by the contract"},"In a quarter","Lead","Qualitative","N/A"]
["4.3a",null,4.3,{"$f":"'4 Sustainability'!D65","v":"Maintain economic sustainability"},{"$f":"'4 Sustainability'!B73","v":"4.3a) Project Bank Account Tracker Score"},"Cumulative over period","Lead","Quantitative",{"$f":"'4 Sustainability'!I73","v":0}]
["5.1a","Quality",5.0999999999999996,{"$f":"'5 Quality'!D9:I9","v":"Manage risk effectively"},{"$f":"'5 Quality'!B17","v":"5.1a) Risk Management Quality Assessment Score"},"Most recent data","Lead & Lag","Quantitative","N/A"]
["5.2b",null,5.2,{"$f":"'5 Quality'!D31:D31","v":"Effectiveness of Quality Management System"},{"$f":"'5 Quality'!B51","v":"5.2b) Simplified Lean Capability Index and Collaborative Planning "},"In period","Lead","Quantitative","N/A"]
["5.2c",null,null,null,{"$f":"'5 Quality'!B58","v":"5.2c) Establishing Collaboration Principles, Processes and Plans"},null,null,null,"N/A"]
["5.2d",null,null,null,{"$f":"'5 Quality'!B65","v":"5.2d) Collaboration with Service Contractor and their supply chain "},null,null,null,"N/A"]
["5.2e",null,null,null,{"$f":"'5 Quality'!B72","v":"5.2e)  Collaborating with HE and Stakeholders"},null,null,null,"N/A"]
["5.2f",null,null,null,{"$f":"'5 Quality'!B79","v":"5.2f) Coaching/Training and Roles Handover"},null,null,null,"N/A"]
["5.3a",null,5.3,{"$f":"'5 Quality'!D106","v":"Delivering Efficiencies"},{"$f":"'5 Quality'!B120","v":"5.3a) Efficiency Performance"},"In period","Lag","Quantitative",{"$f":"'5 Quality'!I120","v":"N/A"}]
["5.3b",null,null,null,{"$f":"'5 Quality'!B127","v":"5.3b)  Innovation Savings"},"Duration of task order","Lead","Qualitative",{"$f":"'5 Quality'!I127","v":0}]
["5.3c",null,null,null,{"$f":"'5 Quality'!B134","v":"5.3c) Innovation"},"Duration of task order","Lead","Qualitative","N/A"]
["5.4k",null,5.4,{"$f":"'5 Quality'!D158","v":"Maintenance and operational service is delivered to the required quality"},{"$f":"'5 Quality'!B166","v":"5.4k) Detailed local operating agreement (DLOA) agreed and implemented"},"In period","Lead & Lag","Qualitative","N/A"]
["5.5c",null,5.5,{"$f":"'5 Quality'!D181","v":"Right First Time"},{"$f":"'5 Quality'!B202","v":"5.5c) Quality Management, Service Levels and Key Deliverables"},"In period","Lag","Quantitative",{"$f":"'5 Quality'!I202","v":0}]
["5.5d",null,null,null,{"$f":"'5 Quality'!B209","v":"5.5d) Customer Information"},"In period","Lag","Quantitative","N/A",null,null,null,null,null,null,"CHARM"]
["5.5e",null,null,null,{"$f":"'5 Quality'!B216","v":"5.5e) Operational Services"},"In period","Lag","Quantitative","N/A",null,null,null,null,null,null,"CHARM"]
["5.5f",null,null,null,{"$f":"'5 Quality'!B223","v":"5.5f) Deliverables, Milestones, and Implementation Services"},"In period","Lag","Quantitative","N/A",null,null,null,null,null,null,"CHARM"]
["5.5g",null,null,null,{"$f":"'5 Quality'!B230","v":"5.5g) Identification, management and mitigation of risk"},"In period","Lag","Quantitative","N/A",null,null,null,null,null,null,"CHARM"]
["5.5h",null,null,null,{"$f":"'5 Quality'!B237","v":"5.5h) Handling of Service Failures"},"In period","Lag","Quantitative","N/A",null,null,null,null,null,null,"CHARM"]
["5.5i",null,null,null,{"$f":"'5 Quality'!B244","v":"5.5i) Expertise"},null,null,null,"N/A"]
["5.6a",null,5.6,{"$f":"'5 Quality'!D269","v":"Quality Management "},{"$f":"'5 Quality'!B277","v":"5.6a) Quality processes & audit"},null,null,null,{"$f":"'5 Quality'!I277","v":0}]
["6.1a","Time",6.1,{"$f":"'6 Time'!D9:I9","v":"Forecast timescales accurately (including change management)"},{"$f":"'6 Time'!B19","v":"6.1a)  Actual (or forecast if not complete) variance between the forecast phase duration and the agreed phase duration (after adjusting for relevant material change control agreed by the SRO)"},"Cumulative over project phase","Lead","Quantitative",{"$f":"'6 Time'!I19","v":0}]
["6.2a",null,6.2,{"$f":"'6 Time'!D35:I35","v":"Achieve the Schedule Performance Index (SPI) target for the phase"},{"$f":"'6 Time'!B43","v":"6.2a) Highways England calculation of the cumulative Supplier phase SPI"},"Cumulative over project phase","Lead & Lag","Quantitative",{"$f":"'6 Time'!I43","v":0}]
["6.3a",null,6.3,{"$f":"'6 Time'!D58:I58","v":"Operating the principles of NEC3 contracts"},{"$f":"'6 Time'!B65","v":"6.3a) Percentage of Compensation Event quotations provided within NEC timescales."},"Cumulative over project phase","Lag","Quantitative","N/A"]
["6.4c",null,6.4,{"$f":"'6 Time'!D81","v":"Delivery of milestones"},{"$f":"'6 Time'!B87","v":"6.4c) Delivery of milestones and Service Levels for Occupational Health"},null,null,null,"N/A"]
["6.4d",null,null,null,{"$f":"'6 Time'!B94","v":"6.4d) Delivery of CHARM milestones"},null,null,null,"N/A"]
["6.4e",null,null,null,{"$f":"'6 Time'!B101","v":"6.4e) Delivery of milestones and KPIs for Legal Services"},null,null,null,"N/A"]
["6.4f",null,null,null,{"$f":"'6 Time'!B108","v":"6.4f) Delivery of milestones "},null,null,null,"N/A"]
["6.4g",null,null,null,{"$f":"'6 Time'!B115","v":"6.4g) Delivery of milestones for NTLC"},null,null,null,"N/A"]
["6.4h",null,null,null,{"$f":"'6 Time'!B122","v":"6.4h) Delivery of Service Level milestones for TLS"},null,null,null,"N/A"]
["7.1b","Cost",7.1,{"$f":"'7 Cost'!D9:I9","v":"Manage schemes to budget (including change management)"},{"$f":"'7 Cost'!B19","v":"7.1b) Actual (or forecast if not complete) variance between the forecast phase cost and the agreed phase budget "},"In period","Lead","Quantitative","N/A"]
["7.1d",null,null,null,{"$f":"'7 Cost'!B26","v":"7.1d) Variance between the contract value and the forecast outturn "},null,null,null,{"$f":"'7 Cost'!I26","v":0}]
["7.2a",null,7.2,{"$f":"'7 Cost'!D49:I49","v":"Achieve the Cost Performance Index (CPI) target for the phase"},{"$f":"'7 Cost'!B57","v":"7.2a) Highways England calculation of the cumulative Supplier phase CPI"},"Cumulative over project phase","Lead & Lag","Quantitative",{"$f":"'7 Cost'!I57","v":0}]
["7.3a",null,7.3,{"$f":"'7 Cost'!D71","v":"Forecast expenditure accurately"},{"$f":"'7 Cost'!B83","v":"7.3a) The greatest variance between the monthly forecasts and the actual spend in the month. "},"In period","Lag","Quantitative",{"$f":"'7 Cost'!I83","v":0}]
["7.3g",null,null,null,{"$f":"'7 Cost'!B90","v":"7.3g)  The variance between the cumulative actual spend for the current financial year and the forecast spend for the current financial year"},"In period","Lag","Quantitative",{"$f":"'7 Cost'!I90","v":0}]
["7.4e",null,7.4,{"$f":"'7 Cost'!D117","v":"Ensure well costed key financial and commercial information"},{"$f":"'7 Cost'!B131","v":"7.4e) Prices - Quotations are priced accurately (Supplier's initial estimate to agreed target price during negotiation - One off)"},"Cumulative over project phase","Lag","Quantitative","N/A"]
["7.4f",null,null,null,{"$f":"'7 Cost'!B138","v":"7.4f) Compensation Events quotations are priced accurately - Cumulative variance between initial quotations and implemented values"},"Cumulative over project phase","Lag","Quantitative","N/A"]
["7.4g",null,null,null,{"$f":"'7 Cost'!B145","v":"7.4g) Variance (%) between the monetary value of the Supplier's Application for Payment and the HE Certificate"},"In six months",{"$f":"'7 Cost'!E144","v":0},{"$f":"'7 Cost'!F144","v":0},"N/A"]
["C1.1","Customer Feedback","C1.1","H&S",{"$f":"'Client Feedback'!C24","v":"Driving of Health and Safety improvement"},"In period","Lead & Lag","Qualitative",{"$f":"'Client Feedback'!I23","v":0}]
["C3.1",null,"C3.1","Customer & Stakeholder",{"$f":"'Client Feedback'!C32","v":"Improvement of Customer Experience"},"In period","Lead & Lag","Qualitative",{"$f":"'Client Feedback'!I31","v":0}]
["C6.2",null,"C6.2","Time",{"$f":"'Client Feedback'!C40","v":"Timely payment"},null,null,null,{"$f":"'Client Feedback'!I39","v":0}]

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["Construction",null,null,null,"HLOOKUP REF: (populated by macros)"]
["Development & Construction",null,null,"Key: Not in use"]
[null,null,null,null,"CDF Lot 2 Light",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"DRAFT","DRAFT","Master","DRAFT","DRAFT","DRAFT","DRAFT","DRAFT","N/A - now \nsame as \nSPaTS13456","DRAFT"]
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[null,1.3,"Minimise accidents","1.2a)  RIDDOR AFR over rolling 12 months","Y",2,"Y","Y",null,"Y",null,"Y","Y","Y","Y","Y",null,"Y",null,null,null,null,null,null,null,null,null,null,"Y","Y",null,null,null,null,"Y",null,null,null,null,null,"Y","Y",null,null,null,{"$f":"COUNTIF(H7:AS7,\"Y\")","v":13}]
[null,3.1,"Minimise Customer Delay","3.1k) Incident clearance within 1 hour for all vehicles ","",3,"Y",null,null,null,null,"Y","Y","Y",null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,5]
[null,3.2,"stakeholder management","3.2a) Considerate Constructors Scheme Score","",4,"Y",null,null,null,null,"Y","Y","Y",null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,5]
[null,3.2,"stakeholder management","3.2b) Effectiveness of engagement with customers & stakeholders","Y",5,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y",null,null,null,null,"Y",null,null,null,"Y","Y","Y","Y",null,"Y",null,"Y",null,"Y",null,null,"Y","Y","Y",null,"Y","Y",25]
[null,null,null,"3.3i) Workforce Understanding of Customer Service","Y",6,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y",null,null,"Y",null,"Y","Y",null,"Y","Y","Y","Y","Y","Y","Y","Y",{"$f":"COUNTIF(H11:AS11,\"Y\")","v":34}]
[null,null,null,"3.3l) Customer feedback","Y",7,"Y","",null,null,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","","","","","","","","","Y","Y","","","Y","","Y","","","","Y","Y","","","","","",16]
[null,4.0999999999999996,"Manage environmental sustainability","4.1f)  Quantity of carbon used per £million of contract spend","",8,"Y",null,null,"Y",null,"Y","Y","Y",null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,{"$f":"COUNTIF(H13:AS13,\"Y\")","v":6}]
[null,4.2,"Manage social sustainability","4.2a) Throughout the life of the contract employment intelligence is gathered and analysed and acted upon to identify opportunities to improve the inclusiveness of the working culture and diversity of the workforce","",9,"Y","Y","Y","Y","Y","Y","Y","Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,"Y",null,null,null,null,9]
[null,4.2,"Manage social sustainability","4.2b) Throughout the life of the contract customer and community intelligence is gathered, analysed and acted upon  to deliver a more socially sensitive SRN and be a better neighbour to communities impacted by the contract","",10,"Y","Y","Y","Y","Y","Y","Y","Y",null,"Y","Y","Y",null,null,null,null,null,null,null,null,null,null,"Y","Y",null,null,"Y",null,null,null,null,null,null,null,"Y",null,null,null,null,14]
[null,4.3,"Maintain economic sustainability","4.3a) Project Bank Account Tracker Score","Y",11,"Y",null,"Y","Y","Y","Y","Y","Y","Y","Y",null,"Y",null,null,null,null,null,null,null,null,null,null,"Y","Y",null,null,"Y",null,null,null,null,null,null,null,"Y",null,null,null,null,13]
[null,5.0999999999999996,"Manage risk effectively","5.1a) Risk Management Quality Assessment Score","",12,"Y","Y","Y","Y",null,"Y","Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,6]
[null,5.2,"Effectiveness of Quality Management System","5.2b) Simplified Lean Capability Index (SLCI)","",13,"Y",null,"Y","Y","Y","Y","Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,"Y",null,null,null,null,7]
[null,2.1,"Enabling Collaboration","5.2c) Collaboration Principles and Values agreed and communicated","",14,"Y",null,"Y","Y","Y","Y","Y","Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y","Y",null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,9]
[null,null,null,"5.2d) Collaboration with Service Contractor and their supply chain ","",15,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,"5.2e) Collaborating with HE and Stakeholders","",16,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,"5.2f) Coaching and Training","",17,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,"Y",null,null,null,null,null,null,null,null,2]
[null,5.3,"Improving whole life performance through efficient design and construction ","5.3a) Performance against scheme-specific efficiency targets and effect on whole life performance. ","Y",18,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y",null,null,"Y",null,null,null,null,null,null,null,"Y","Y",null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,15]
[null,null,null,"5.3b) Innovation savings","Y",19,"Y","Y","Y","Y","Y","Y",null,"Y","Y",null,null,"Y",null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,"Y",null,"Y",null,null,null,null,null,"Y","Y",null,"Y","Y",15]
[null,null,null,"5.3c) Innovation","",20,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,5.4,"Maintenance and operational service is delivered to the required quality","5.4k) Detailed local operating agreement (DLOA) agreed and implemented","",21,"Y",null,null,null,null,"Y","Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,5.5,"Quality Management and Key Deliverables","5.5c) Quality Management ,Service Levels and Key Deliverables","Y",22,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y",null,null,null,"Y","Y","Y","Y","Y",null,null,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y",33]
[null,5.5,"Quality Management and Key Deliverables","5.5d) Customer Information","",23,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,"Y",null,null,null,null,null,3]
[null,5.5,"Quality Management and Key Deliverables","5.5e) Operational Services","",24,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,"Y",null,null,null,null,null,3]
[null,5.5,"Quality Management and Key Deliverables","5.5f) Deliverables, Milestones, and Implementation Services","",25,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,2]
[null,5.5,"Quality Management and Key Deliverables","5.5g) Identification, management and mitigation of risk","",26,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,"Y",null,null,null,null,null,3]
[null,5.5,"Quality Management and Key Deliverables","5.5h) Handling of Service Failures","",27,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,2]
[null,null,null,"5.5i) Expertise","",28,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,"Y","Y",null,null,null,null,null,null,null,null,3]
[null,null,null,"5.6a) Quality Management","Y",29,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y",null,null,null,null,null,null,null,null,"Y","Y",null,null,"Y",null,null,null,null,null,null,null,"Y","Y",null,null,null,18]
[null,6.1,"Forecast timescales accurately (including change management)","6.1a)  Actual (or forecast if not complete) variance between the forecast phase duration and the agreed phase duration (after adjusting for relevant material change control agreed by the SRO)","Y",30,"Y","Y","Y","Y","Y","Y","Y","Y","Y",null,null,"Y",null,null,null,null,null,null,null,null,null,null,"Y","Y",null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,12]
[null,6.2,"Achieve the Schedule Performance Index (SPI) target for the phase","6.2a) Highways England calculation of the cumulative Supplier phase SPI","Y",31,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y",null,null,null,null,null,null,null,null,"Y","Y",null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,16]
[null,6.3,"Meet contractual timescales","6.3a) Percentage of Compensation Event quotations provided within NEC timescales.","",32,"Y",null,null,null,null,"Y","Y","Y",null,"Y",null,"Y",null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,6]
[null,6.4,"Delivery of milestones","6.4c) Delivery of milestones and Service Levels for Occupational Health",{"$f":"IF(HLOOKUP($E$4,$G$5:$CA$54,F38+1,FALSE)=\"\",\"\",HLOOKUP($E$4,$G$5:$CA$54,F38+1,FALSE))","v":""},33,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,6.4,"Delivery of milestones","6.4d) Delivery of CHARM milestones","",34,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,2]
[null,6.4,"Delivery of milestones","6.4e) Delivery of milestones and KPIs for Legal Services","",35,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,{"$f":"COUNTIF(H40:AS40,\"Y\")","v":1}]
[null,6.4,"Delivery of milestones","6.4f) Delivery of milestones ","",36,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,"Y",null,null,"Y","Y","Y",null,null,"Y","Y",null,null,null,"Y","Y","Y",null,null,null,"Y","Y",null,"Y",13]
[null,6.4,"Delivery of milestones","6.4g) Delivery of milestones for NTLC","",37,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,"Y",null,null,null,null,null,null,2]
[null,null,null,"6.4h) Delivery of Service Level milestones for TLS","",38,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,null,"Y",null,2]
[null,7.1,"Manage schemes to budget (including change management)","7.1b) Actual (or forecast if not complete) variance between the forecast phase cost and the agreed phase budget ","",39,"Y",null,"Y","Y","Y","Y","Y","Y",null,"Y",null,"Y",null,null,null,null,null,null,null,null,null,null,"Y","Y",null,null,"Y",null,null,null,null,null,"Y",null,null,null,null,"Y","Y",14]
[null,7.1,"Manage schemes to budget (including change management)","7.1d) Variance between the contract value and the forecast outturn ","Y",40,"Y","Y",null,null,null,null,null,null,"Y",null,null,null,null,null,"Y",null,null,null,"Y","Y","Y",null,null,null,"Y",null,null,null,null,null,"Y",null,null,null,null,"Y",null,null,null,9]
[null,7.2,"Achieve the Cost Performance Index (CPI) target for the phase","7.2a) Highways England calculation of the cumulative Supplier phase CPI","Y",41,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y",null,null,null,null,null,null,null,null,"Y","Y",null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,16]
[null,7.3,"Forecast expenditure accurately","7.3a) The greatest variance between the monthly forecasts and the actual spend in the month. ","Y",42,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y",null,null,"Y",null,null,null,"Y",null,null,null,"Y","Y",null,null,"Y",null,null,null,null,null,null,null,"Y","Y",null,"Y",null,19]
[null,7.3,"Forecast expenditure accurately","7.3g)  The variance between the cumulative actual spend for the current financial year and the forecast spend for the current financial year","Y",43,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y",null,"Y","Y","Y","Y","Y","Y",null,null,"Y","Y",null,"Y","Y","Y",null,"Y",null,null,null,"Y","Y","Y","Y","Y",null,"Y",null,null,27]
[null,7.4,"Ensure well costed key financial and commercial information","7.4e) Prices - Quotations are priced accurately (Supplier's initial estimate to agreed target price during negotiation - One off)","",44,"Y",null,null,null,null,"Y","Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,3]
[null,7.4,"Ensure well costed key financial and commercial information","7.4f) Compensation Events quotations are priced accurately - Cumulative variance between initial quotations and implemented values","",45,"Y",null,null,null,null,"Y","Y","Y",null,"Y",null,"Y",null,null,null,null,null,"Y",null,null,null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7]
[null,7.4,"Ensure well costed key financial and commercial information","7.4g) Variance (%) between the monetary value of the Supplier's Application for Payment and the HE Certificate","",46,"Y",null,null,null,null,"Y","Y","Y",null,"Y",null,null,null,null,null,null,null,null,null,null,null,null,"Y","Y",null,null,null,null,"Y",null,null,null,null,null,null,null,null,null,null,7]
[null,"C1.1","Driving workforce health and safety","C1.1) Driving of Health and Safety improvement","Y",47,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y",null,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y",37]
[null,"C3.1","External stakeholder management","C3.1) Improvement of Customer Experience","Y",48,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y",null,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y",37]
[null,"C6.2","Timely payment","C6.2) Timely payment","Y",49,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y",null,"Y","Y","Y","Y","Y","Y","Y","Y","Y","Y","Y",37]
[]
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[null,null,null,"Client Feedback Metric Count",{"$f":"COUNTIF(E52:E54,\"Y\")","v":3},null,{"$f":"COUNTIF(G52:G54,\"Y\")","v":3},3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,null,null,null,null,{"$f":"COUNTIF(AI52:AI54,\"Y\")","v":3},3,3,3,3,3,3,3,3,3,3,0,0,0,0,0,0]
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[]
[]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"Drafts:"]

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[]
[null,null,null,null,"Scheme / Contract",null,{"$f":"+IF(Cover!$D$13=\"\",\"\",Cover!$D$13)","v":""}]
[null,null,null,null,"Supplier",null,{"$f":"+IF(Cover!$D$20=\"\",\"\",Cover!$D$20)","v":""}]
[null,null,null,null,"Work Type / Ref.",null,{"$f":"+IF(Cover!$D$21=\"\",\"\",Cover!$D$21&\" / \"&Cover!$D$23&\"\")","v":""}]
[null,null,null,null,"Scheme Phase",null,{"$f":"+IF(Cover!$D$15=\"\",\"\",Cover!$D$15)","v":""}]
[null,null,null,null,"Reporting Period (Start)",null,{"$f":"+IF(Cover!$D$10=\"\",\"\",\"\"&Cover!$D$10&\" \"&Cover!$E$10)","v":""}]
[null,null,null,null,"Reporting Period (End)",null,{"$f":"+IF(Cover!$D$11=\"\",\"\",\"\"&Cover!$D$11&\" \"&Cover!$E$11)","v":""}]
[null,"Collaborative Performance Framework  - Key Deliverables Tracker"]
[null,"Number of Key Deliverables \nduring Reporting Period","Percentage of key information delivered right first time ",null,null,null,{"$f":"IF(B10<>0,(COUNTIF(F13:F40,\"Y\")/B10),\"-\")","v":"-"}]
[null,{"$f":"COUNTA(B13:B40)","v":0},"Average difference between response time and due date\n(Early -ve / Late +ve)",null,null,null,{"$f":"IF(B10<>0,AVERAGE(E13:E40),\"-\")","v":"-"}]
[null,"Key Information/Deliverable (Title/Description)","Deadline Date","Delivery Date","Number of Working Days Early (-ve)\nor Late (+ve)","Delivered Right First Time\n(Y/N)","Comments"]
[null,"EXAMPLE: CRITICAL PATH DELIVERABLE A.1","2015-08-24","2015-09-01",{"$f":"IF(C12=D12,0,IF(C12>D12,NETWORKDAYS(C12,D12,'Bank holidays'!$B$3:$B$500)+1,NETWORKDAYS(C12,D12,'Bank holidays'!$B$3:$B$500)-1))","v":6},"Y","Minor unavoidable amendment required, Project Manager agrees delivered RFT."]
[null,null,null,null,{"$f":"IF(C13=D13,0,IF(C13>D13,NETWORKDAYS(C13,D13,'Bank holidays'!$B$3:$B$500)+1,NETWORKDAYS(C13,D13,'Bank holidays'!$B$3:$B$500)-1))","v":0}]

{"sheet":"Bank holidays","index":15,"n_rows":20,"n_cols":5,"rows_kept":20,"cut":false,"hidden":true,"merged":[]}
[]
[null,null,null,null,"To be updated for 2018"]
[null,"2015-12-25",null,null,"These dates feed into the formula in the tracker tab"]
[null,"2015-12-28"]
[null,"2016-01-01"]
[null,"2016-03-25"]
[null,"2016-03-28"]
[null,"2016-05-02"]
[null,"2016-05-30"]
[null,"2016-08-29"]
[null,"2016-12-26"]
[null,"2016-12-27"]
[null,"2017-03-14"]
[null,"2017-04-17"]
[null,"2017-05-01"]
[null,"2017-05-29"]
[null,"2017-08-28"]
[null,"2017-12-25"]
[null,"2017-12-26"]
[null,"2018-01-02"]