Published date: 5 February 2016

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 24 February 2016

Contract summary

Industry

  • Data collection and collation services - 72314000

  • Market research services - 79310000

Location of contract

London, South East

Value of contract

£60,000

Procurement reference

VP208S1601

Published date

5 February 2016

Closing date

24 February 2016

Contract start date

1 April 2016

Contract end date

31 March 2019

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Vibrant Partnerships is looking for a research agency or data collection company to fulfil the following requirements set out within the Requirement Specification.

Vibrant Partnerships' objectives are:

• To measure customer/visitor satisfaction levels and profile visitors across venues and parklands randomly throughout the year
• To monitor customer feedback, positive or negative, on topics customers may have raised, thus highlighting areas of concern at an early stage.
• Identify any issues or areas of improvement that customers have with any of our facilities or services
• Provide summary reporting of research findings to operational managers

All questions/information will be based on a set of generic questions that will apply to all sampling points and variable questions that will apply to all sampling points and variable questions that are applicable to a particular sampling point. Included in the questionnaire will be space to add customer comments plus names and addresses should they wish to be included on Vibrant Partnerships' Contact Database/mailing list.

Key activities to be covered include:

• Plan the programme of exit interviews based on the yearly sampling programme attached in Table 1. This programme must be a balanced approach to visitors and factored to when sites are busiest - normally weekends and evenings
• Undertake the exit interviews with customers/visitors at sites across the Park
• Provide and agree a monthly planned programme with Vibrant Partnerships' Research Officer.
• Summary data files supplied on the 15th of each month including an update of responses from surveys over the previous month. These are to be provided in the form of a SPSS data file.
• Summary report provided for each venue / parkland as specified in Table 1. Report to be based on a simple template (to be agreed after contract award) reporting, for example percentage scores of each response given per question, net promoter scores, average scores and any customer comments.
• Employ interviewers who will carry out the interviews along with any security personnel required.
• For two Marina sites there is a requirement for telephone interviews - Vibrant Partnerships will supply a list of customer phone numbers to use for this research.
• Ensure compliance with Data Protection Act.

More information

Attachments

Links

Additional text

Please download RFQ document from Contract's Finder or from the above hyperlink to the Vibrant Partnerships Buyer Profile. ####CLARIFICATIONS WILL BE COLLATED AND RESPONDED TO AT THE ABOVE HYPERLINK BY CLOSE OF BUSINESS 18/02/2016####.

Award information

Awarded date

1 March 2016

Contract start date

1 April 2016

Contract end date

31 March 2019

Total value of contract

£49,350

This contract was awarded to 1 supplier.

Vector Research

Address

14 Hylton Street
Birmingham
B18 6HN

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Jamie Monk

Address

Myddelton House
Enfield
EN2 9HG
England

Email

procurement@vibrantpartnerships.co.uk

Website

www.vibrantpartnerships.co.uk