Enhancing the Visitor Experience - The "EVE" Programme

Published date: 9 June 2020

This notice was replaced on 14 December 2020

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 14 December 2020)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Contract summary

Industry

Software package and information systems - 48000000

Location of contract

TW9 3AE

Value of contract

£1,500,000

Procurement reference

RGBKEW845

Published date

9 June 2020

Closing date

27 July 2020

Contract start date

19 November 2020

Contract end date

18 November 2024

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Contract is suitable for VCSEs?

Description

The EVE programme provides Royal Botanic Gardens Kew (RBGKEW) with a number of opportunities to grow its revenue streams and to achieve operational efficiencies through improved and streamlined ways of working. RBG Kew, however, currently finds itself with an extensive aging technical infrastructure and several operational solutions that cater for the needs of certain teams/audiences but do not meet the needs of the organisation as a whole. Many of these processes can be manual which compromises data availability, quality and its accuracy. This means we do not understand the extent or volume of interactions our visitors have with us and we cannot see or react to commercial opportunities. The visitor experience at RBG Kew is also disjointed and unsatisfactory as a result.

This organic progression has led to a disparate technical landscape with varying commercials in place with multiple suppliers. Rather than attempting to replace individual systems in silos the intention is to deliver a single integrated landscape that will enable phased delivery of business capability over a period of time.

The period of the contract is intended to be 4 years across multiple phases. It may be extended by RBG Kew for up to 2 years, renewable annually i.e. 1+1 years.

More information

Additional text: How to apply - Tendering Portal

https://defra.bravosolution.co.uk/web/login.html

Please use the link above to register and apply for this tender opportunity.

If you are not already registered you will need to do so first. Once registered and logged in you will need to search for the Invitation to Tender reference: 'itt_7175 or search for "RBGKEW845 Enhancing the Visitor Experience - The "EVE" Programme' to access the tender documents.

About the buyer

Address

Kew Green
RICHMOND
TW93AB
England

Email

procurement@kew.org