Published date: 8 November 2019

Last edited date: 8 November 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 27 September 2019

Contract summary

Industry

  • Database systems - 48610000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales

Value of contract

£36,000

Procurement reference

Nacro/2019/9b

Published date

8 November 2019

Closing date

27 September 2019

Contract start date

4 November 2019

Contract end date

3 November 2022

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Nacro is seeking to procure a Service Desk Management System which meets the needs of our HR and ICT Teams. Currently ICT uses Spiceworks to manage their requests for service; HR does not currently utilise software to manage requests for service.

Although the HR and ICT Teams will be using the System independently, there are common workflows, such as the starters, leavers and movers process, where both teams will be working on the same ticket.

More information

Attachments

Additional text

Responses to questions raised.

About the buyer

Address

46 Loman Street
London
SE10EH
England

Email

procurement@nacro.org.uk