Published date: 17 February 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 20 March 2020

Contract summary

Industry

  • Health services - 85100000

  • Community health services - 85323000

  • Civic betterment and community facility support services - 98133100

Location of contract

London

Value of contract

£0 to £3,360,000

Procurement reference

TOWER001-DN441999-29153522

Published date

17 February 2020

Closing date

20 March 2020

Contract start date

1 October 2020

Contract end date

30 September 2025

Contract type

Service contract

Procedure type

Negotiated procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes


Description

This procurement aim to secure a competent contractor for the delivery of an integrated Information, Advice and Advocacy (IAA) service for Tower Hamlets residents
The service will support the council to manage demand on its adult social care front door and health services by providing free, independent, quality-assured information, advice and advocacy across health, social care and social welfare in order to resolve issues and prevent or delay needs/problems escalating, and support residents to remain independent and healthy.
The service will be linked in with preventative services across the borough such as social prescribing, care and community navigators as well as hospitals and others. The IAA service will offer early help and support to residents and carers through: a digital portal, a telephone based triage/information/advice service and face-to-face outreach support. The budget available for this contract is up to £3,360,000.


More information

Links

Additional text

A supplier briefing will take place on Friday 28 February 2020 from 2-4pm at the Professional Development Centre, 229 Bethnal Green Rd, London E2 6AB.

Please contact Jahed Mortuza by email to register or for more information at jahed.mortuza@towerhamlets.gov.uk by 4pm, on the 27 February.
Bidders should note that This Tender process has been issued by London Borough of Tower Hamlets on in accordance with the Public Contract Regulations 2015 ("the Regulations) Schedule 3 ("Light Touch") services. This Procurement Exercise will therefore be run in accordance with the Public Contracts Regulations 2015 as they apply to "light touch" services.

While the Authority is following a process broadly corresponding to an Competitive Procedure with Negotiations under the Public Contracts Regulations 2015 neither that fact nor any other statements, acts or omissions of the Authority in connection with this Procurement Exercise should be taken as indicating that the Authority intends to be bound by the provisions of the Public Contracts Regulations 2015 or the general principles of the Treaty on the Functioning of the European Union to any greater extent than applies by law.

Organisations wishing to express their interest are requested to register on the London Tenders Portal (www.londontenders.org) where the opportunity documentation will be available for download. You will be required to complete an online questionnaire.
Organisations must ensure that access to the system is available to their representatives dealing with the contract and that this contact is updated as and when required.


About the buyer

Contact name

Julia Estruga

Address

Mulberry Place
London
E14 2BG
United Kingdom

Telephone

+44 2073640785

Email

procurement@towerhamlets.gov.uk

Website

http://www.towerhamlets.gov.uk